System and method for measuring performance of new services in consumer devices
View Patent ↗In a communication network architecture, a service provider monitors its customer's experience as the customer selects and uses services offered by the service provider. An agent, such as software installed on-board the customer's mobile equipment, measures parameters that are related to the services, and communicates the measured parameters to the service provider, over the communication network.
1. A parameter measurement system, for measuring parameters accessible by mobile equipment which communicates over a communication network, the communication network including a network service provider, the network service provider having first and second services available for use by the mobile equipment, the system comprising:
an agent which includes:
(i) measuring means for measuring predetermined parameters of operation of the mobile equipment regarding one of the first and second services, and for detecting a change of service;
(ii) means for changing measurement parameters to make parameter measurements appropriate for a detected change of service; and
(iii) a transmitter for transmitting measured parameters over the communication network;
wherein the first and second services are resources provided to network clients such as customers or other users, taken from the group of services consisting of:
General Packet Radio Service (GPRS);
Packet Data Protocol (PDP);
Transmission Control Protocol (TCP);
E-mail;
Wireless Application Protocol (WAP);
HyperText markup language (HTML);
User Datagram Protocol (UDP);
Global Mobile (Communications) System (GMS);
Short Message Service (SMS); and
Integrated Digital Enhanced Network (IDEN).
2. A system as recited in claim 1 , wherein the mobile equipment includes a processor, memory, and a wireless communication interface.
3. A system as recited in claim 2 , wherein the mobile equipment includes one of (i) a cellular telephone, (ii) a portable computer, (iii) a handheld personal digital assistant unit, and (iv) a wireless sensor.
4. A system as recited in claim 1 , wherein the agent is included within the mobile equipment.
5. A system as recited in claim 1 , wherein the agent includes parameter storage for accumulating measurements of the parameters, and storing the measurements as the measurements accumulate.
6. A system as recited in claim 5 , wherein the agent stores the accumulated measurements of the parameters for one of (i) until a predetermined quantity of parameters have been accumulated, and (ii) until a change in service is detected.
7. A system as recited in claim 1 , wherein the agent further comprises a processor for preprocessing the measured parameters before transmitting the measured parameters.
8. A system as recited in claim 1 , wherein the agent further includes:
(i) a user interface to enable a user to select a service, and
(ii) sets of parameters suitable for different services, including a parameter set from which parameters are selected for measurement based on the service selected by the user.
9. A system as recited in claim 8 , wherein the service provider has a first store of previous user experience regarding the first service, and the service provider has a second store of previous user experience regarding the second service, the second store being smaller than the first store.
10. A system as recited in claim 8 , wherein the agent further comprises a transmitter for transmitting the selected parameters over the communication network, responsive to a received request for transmission of the parameters.
11. A system as recited in claim 8 , wherein the agent further comprises a selector for selecting parameters for measurement, responsive to one of (i) a command to do so received over the communication network; and (ii) an elapsed time.
12. A system as recited in claim 1 , further comprising a service provider node of the network service provider which is coupled for communication with the mobile equipment over the communication network, and which receives the measured parameters.
13. A method for measuring parameters accessible by mobile equipment which communicates over a communication network, the communication network including a network service provider, the network service provider having first and second services available for use by the mobile equipment, the method comprising:
(i) measuring predetermined parameters of operation of the mobile equipment regarding one of the first and second services, and for detecting a change of service;
(ii) changing measurement parameters to make parameter measurements appropriate for a detected change of service, and
(iii) transmitting measured parameters over the communication network;
wherein the first and second services are resources provided to network clients such as customers or other users, taken from the group of services consisting of:
General Packet Radio Service (GPRS);
Packet Data Protocol (PDP);
Transmission Control Protocol (TCP);
E-mail;
Wireless Application Protocol (WAP);
HyperText markup language (HTML);
User Datagram Protocol (UDP);
Global Mobile (Communications) System (GMS);
Short Message Service (SMS); and
Integrated Digital Enhanced Network (IDEN).
14. A method as recited in claim 13 , wherein the mobile equipment includes a processor, memory, and a wireless communication interface.
15. A method as recited in claim 14 , wherein the mobile equipment includes one of (i) a cellular telephone, (ii) a portable computer, (iii) a handheld personal digital assistant unit, and (iv) a wireless sensor.
16. A method as recited in claim 13 , wherein the mobile equipment includes an agent which performs the measuring and the transmitting.
17. A method as recited in claim 13 , further comprising accumulating measurements of the parameters, and storing the measurements as the measurements accumulate.
18. A method as recited in claim 17 , wherein storing includes storing the accumulated measurements of the parameters for one of (i) until a predetermined quantity of parameters have been accumulated, and (ii) until a change in service is detected.
19. A method as recited in claim 13 , further comprising preprocessing the measured parameters; and transmitting the measured and preprocessed parameters.
20. A method as recited in claim 13 , wherein:
the method further comprises receiving a user command to select a service, the user command entered by the user through a user interface of the mobile equipment,
the mobile equipment includes sets of parameters suitable for different services, and
the method further comprises selecting a parameter set, from the sets of parameters, for measurement based on the service selected by the user.
21. A method as recited in claim 20 , wherein the service provider has a first store of previous user experience regarding the first service, and the service provider has a second store of previous user experience regarding the second service, the second store being smaller than the first store.
22. A method as recited in claim 20 , further comprising transmitting the selected parameters over the communication network, responsive to a received request for transmission of the parameters.
23. A method as recited in claim 20 , further comprising selecting parameters for measurement, responsive to one of (i) a received command to do so; and (ii) an elapsed time.
24. A method as recited in claim 13 , wherein:
a service provider node of the network service provider is coupled for communication with the mobile equipment over the communication network; and
the method further comprises the service provider receiving the measured parameters.