Method and apparatus for facilitating electronic commerce through providing cross-benefits during a transaction
View Patent ↗A merchant server of a first merchant receives an indication of items that a customer is to purchase via a web site. The indication may be, for example, a signal indicating that the customer is ready to “check out” his shopping cart of items on the web site. In response, the merchant server provides an offer for a subsidy from a second merchant. The offer is provided before the items are purchased, and thus the offer is not provided unless and until the customer has manifested an intent to make a purchase from the first merchant. A response is received from the customer. If the response indicates acceptance of the offer, then the subsidy is applied to the items purchased. For example, the total price paid for the items may be reduced, or the items may even be provided to the customer without charge. In exchange, the customer agrees to participate in a transaction with the second merchant. For example, the customer may be required to switch service providers (e.g. long distance telephone service) or initiate a new service agreement (e.g. sign up for a credit card account).
1. A method, comprising:
receiving an indication of at least one item in a shopping cart that a customer is ready to purchase from a first merchant via a web site;
allowing a second merchant to intervene in the purchase of the at least one item by the customer from the first merchant by providing, in response to the received indication, an offer for a benefit from the second merchant, the step of providing the offer being performed before the at least one item is purchased,
in which providing the offer comprises transmitting to the customer a web page including
an indication of the at least one item in the shopping cart,
an indication of an associated total price for the at least one item,
a first selectable web page element associated with a first option for the customer to pay the associated total price for the at least one item, and
a second selectable web page element associated with a second option for the customer to receive an offer for a reduction of the associated total price,
in which the offer comprises an offer from the second merchant to have the at least one item provided to the customer for an amount less than the associated total price in exchange for the customer agreeing to sign up for a service with the second merchant and in which the service is not one of the at least one item to be purchased from the first merchant, and
in which the offer is not provided unless and until the indication of the at least one item that the customer is to purchase from the first merchant is received;
receiving from the customer via the web page a signal indicating selection by the customer of the second selectable web page element; and
applying the benefit to the at least one item in response to the received signal, in which applying the benefit comprises selling the at least one item to the customer for a second price, the second price being less than the first price.
2. The method of claim 1 , further comprising:
receiving information about the customer.
3. The method of claim 2 , in which the information about the customer does not include the indication of the at least one item that the customer is to purchase.
4. The method of claim 2 , in which the customer information comprises:
a service that is provided to the customer.
5. The method of claim 2 , in which the customer information comprises:
a service provider that provides a service to the customer.
6. The method of claim 2 , in which the step of providing an offer for a benefit from a second merchant comprises:
selecting the second merchant from a plurality of merchants based on the customer information received from the customer; and
providing an offer for a benefit from the selected merchant.
7. The method of claim 2 , in which the step of providing an offer for a benefit from a second merchant comprises:
selecting the benefit based on the customer information received from the customer.
8. The method of claim 2 , in which the step of receiving customer information comprises:
requesting that the customer provide customer information; and
receiving, in response to the step of requesting, customer information from the customer.
9. The method of claim 8 , in which the step of requesting that the customer provide customer information comprises:
transmitting to the customer at least one question to be answered.
10. The method of claim 9 , in which the step of receiving customer information from the customer comprises:
receiving at least one answer to the at least one question.
11. The method of claim 2 , further comprising:
verifying whether the customer information is accurate.
12. The method of claim 11 , further comprising:
assessing a penalty against the customer if the customer information is not accurate.
13. The method of claim 12 , in which the step of assessing the penalty comprises:
canceling the benefit if the customer information is not accurate.
14. The method of claim 12 , in which the step of assessing the penalty comprises:
charging a penalty fee to the customer if the customer information is not accurate.
15. The method of claim 11 , in which the step of verifying is performed before the purchase is consummated.
16. The method of claim 2 , in which the step of providing the offer is performed after the customer information is received.
17. The method of claim 16 , in which the step of providing the offer is performed based on the customer information.
18. The method of claim 1 , further comprising:
receiving customer information from a party other than the customer.
19. The method of claim 2 , in which the step of receiving customer information comprises:
receiving information regarding at least one of:
a location of the customer, and
an Internet address of the customer.
20. The method of claim 1 , in which the second price is a predetermined amount less than the first price.
21. The method of claim 20 , in which the second price is a predetermined amount less than the first price if the first price is greater than the predetermined amount.
22. The method of claim 1 , in which the second price is a predetermined percentage less than the first price.
23. The method of claim 1 , in which the step of applying the benefit comprises:
providing the at least one item to the customer without charge.
24. The method of claim 1 , further comprising:
requesting that the customer participate in a transaction with the second merchant.
25. The method of claim 24 , in which the step of requesting that the customer participate in a transaction with the second merchant comprises:
requesting that the customer initiate a service agreement with the second merchant.
26. The method of claim 1 , further comprising:
receiving an indication of agreement to participate in a transaction with the second merchant.
27. The method of claim 1 , further comprising:
facilitating a transaction with the second merchant.
28. The method of claim 27 , in which the step of facilitating the transaction with the second merchant comprises:
determining a service provider that provides a service to the customer.
29. The method of claim 28 , in which the step of facilitating the transaction with the second merchant comprises:
canceling a service agreement with the service provider.
30. The method of claim 28 , in which the step of facilitating the transaction with the second merchant comprises:
initiating a new service agreement so that the service is provided by the second merchant.
31. The method of claim 28 , in which the step of determining a service provider that provides a service to the customer comprises:
determining whether the service is provided by the second merchant.
32. The method of claim 27 , in which the step of facilitating the transaction with the second merchant comprises:
switching providers of a service that is provided to the customer.
33. The method of claim 32 , in which the service is selected from the group consisting essentially of:
telephone service,
Internet service,
banking services,
credit card account services,
insurance service,
securities trading service,
satellite television service, and
cable television service.
34. The method of claim 27 , in which the step of facilitating the transaction with the second merchant comprises:
initiating a new service agreement so that a service is provided to the customer.
35. The method of claim 34 , in which the service is selected from the group consisting essentially of:
telephone service,
Internet service,
banking services,
credit card account services,
insurance service,
securities trading service,
satellite television service, and
cable television service.
36. The method of claim 1 , in which the step of providing an offer is performed only if a price of the at least one item is greater than a predetermined threshold.
37. The method of claim 1 , in which the step of providing an offer is performed only if a predetermined rule is satisfied.
38. The method of claim 1 , in which the step of providing an offer for a benefit from a second merchant comprises:
providing a plurality of offers for benefits from at least one merchant.
39. The method of claim 38 , further comprising:
receiving from the customer a selection of an offer from the provided plurality of offers.
40. The method of claim 1 , in which the step of providing an offer for a benefit from a second merchant comprises:
selecting a merchant from a plurality of merchants; and
providing an offer for a benefit from the selected merchant.
41. The method of claim 1 , in which the benefit is based on the at least one item.
42. The method of claim 41 , in which the benefit is based on a price of the at least one item.
43. The method of claim 1 , in which the step of providing an offer for a benefit from a second merchant comprises:
selecting a benefit from a plurality of benefits based on the at least one item.
44. The method of claim 1 , further comprising:
receiving an amount of payment from the second merchant.
45. The method of claim 44 , in which the benefit is based on the amount of payment.
46. The method of claim 1 , in which the second price is zero.
47. A computer readable medium storing instructions configured to direct a computing device to perform a method comprising:
receiving an indication of at least one item in a shopping cart that a customer is ready to purchase from a first merchant via a web site;
allowing a second merchant to intervene in the purchase of the at least one item by the customer from the first merchant by providing, in response to the received indication, an offer for a benefit from the second merchant, the step of providing the offer being performed before the at least one item is purchased,
in which providing the offer comprises transmitting to the customer a web page including
an indication of the at least one item in the shopping cart,
an indication of an associated total price for the at least one item,
a first selectable web page element associated with a first option for the customer to pay the associated total price for the at least one item, and
a second selectable web page element associated with a second option for the customer to receive an offer for a reduction of the associated total price,
in which the offer comprises an offer from the second merchant to have the at least one item provided to the customer for an amount less than the associated total price in exchange for the customer agreeing to sign up for a service with the second merchant, and in which the service is not one of the at least one item to be purchased from the first merchant, and
in which the offer is not provided unless and until the indication of the at least one item that the customer is to purchase from the first merchant is received;
receiving from the customer via the web page a signal indicating selection by the customer of the second selectable web page element; and
applying the benefit to the at least one item in response to the received signal, in which applying the benefit comprises selling the at least one item to the customer for a second price, the second price being less than the first price.
48. An apparatus comprising:
a processor; and
a computer readable medium in communication with the processor, the computer readable medium storing instructions configured to direct the processor to perform a method comprising:
receiving an indication of at least one item in a shopping cart that a customer is ready to purchase from a first merchant via a web site;
allowing a second merchant to intervene in the purchase of the at least one item by the customer from the first merchant by providing, in response to the received indication, an offer for a benefit from the second merchant, the step of providing the offer being performed before the at least one item is purchased,
in which providing the offer comprises transmitting to the customer a web page including
an indication of the at least one item in the shopping cart,
an indication of an associated total price for the at least one item,
a first selectable web page element associated with a first option for the customer to pay the associated total price for the at least one item, and
a second selectable web page element associated with a second option for the customer to receive an offer for a reduction of the associated total price,
in which the offer comprises an offer from the second merchant to have the at least one item provided to the customer for an amount less than the associated total price in exchange for the customer agreeing to sign up for a service with the second merchant and in which the service is not one of the at least one item to be purchased from the first merchant, and
in which the offer is not provided unless and until the indication of the at least one item that the customer is to purchase from the first merchant is received;
receiving from the customer a signal indicating selection by the customer of the second selectable web page element; and
applying the benefit to the at least one item in response to the received signal, in which applying the benefit comprises selling the at least one item to the customer for a second price, the second price being less than the first price.