Multichannel content personalization system and method
View Patent ↗A multichannel content personalization system and method provides for customized, automated telephone calls including audio programs, dialogues, and questions to be placed to seniors and other call recipients. Using the system and method, response data is collected from the call recipient during the telephone call. The information collected from the call recipients is provided to one or more caregivers. Caregivers may also provide information and communicate with the call recipients. Call recipients may be provided with opportunities to alter their call plan data by providing verbal responses during a call or by providing feedback in the form of mail responses to letters seeking feedback from the call recipient. A multichannel content personalization system for enabling communication between a caregiver and a call recipient includes a receiver for receiving prerecorded audio segment data, caregiver data and call recipient data; a storage device for storing the prerecorded audio segment data, caregiver data and call recipient data; a processor for generating call plan data based upon the call recipient data and prerecorded audio segment data; and a server for generating a telephone call to the call recipient by playing prerecorded audio segments to the call recipient in an order provided by the call plan data. The processor also receives response data from the call recipient during the telephone call and generates status data concerning the call recipient for the caregiver based upon the caregiver data and response data. The response data may include a spoken message provided by the call recipient during the telephone call The call plan data may be modified based upon changes made by the caregiver to the caregiver data or call recipient data or based upon the response data provided by the call recipient.
1. A multichannel content personalization system for enabling communication between a caregiver and a call recipient, comprising:
a receiver for receiving prerecorded audio segment data, caregiver data and call recipient data, wherein the prerecorded audio segment data includes a plurality of entertainment program segments and health dialogue segments to be played to one or more call recipients and a plurality of question segments seeking response data from the one or more call recipients;
a storage device for storing the prerecorded audio segment data, caregiver data and call recipient data;
a processor for generating call plan data based upon the call recipient data and prerecorded audio segment data, wherein the call plan data determines which of the prerecorded audio segments will be played and the sequence of the prerecorded audio segments in each telephone call to a call recipient, and wherein the call plan data for each call recipient includes at least one entertainment program segment, one health dialogue segment, and one question segment in each telephone call; and
a server for generating each telephone call to the call recipient by playing prerecorded audio segments to the call recipient in accordance with the call plan data for the call recipient;
wherein the processor receives the response data from the call recipient during the telephone call and generates status data concerning the call recipient for the caregiver based upon the caregiver data and the response data.
2. A system according to claim 1 , wherein the caregiver data and the call recipient data are entered by the caregiver via a caregiver terminal.
3. A system according to claim 1 , wherein the response data includes a spoken message provided by the call recipient during the telephone call, and the processor uses voice recognition technology to translate and store the spoken message provided by the call recipient in a text format.
4. A system according to claim 1 , wherein the response data includes a spoken message provided by the call recipient during the telephone call, and the processor records and stores the spoken message provided by the call recipient in a digital voice format.
5. A system according to claim 1 , wherein the call plan data is modified based upon changes made by the caregiver to the caregiver data or call recipient data.
6. A system according to claim 1 , wherein the call plan data is modified based upon the response data provided by the call recipient, wherein the response data includes call recipient preference data that is utilized to determine the prerecorded audio segments to be played in future telephone calls to the call recipient.
7. A system according to claim 1 , wherein response data includes a topic score that enables assessment of the call recipient's comprehension of the information provided in the prerecorded call segments played to the call recipient.
8. A system according to claim 1 , wherein the call recipient records an audio message during the telephone call to be provided to the caregiver or the caregiver records an audio message to be played to the call recipient during the telephone call.
9. A system according to claim 1 , wherein the processor transmits an alert message to the caregiver based upon the call recipient data, the caregiver data and the response data received from the call recipient during the telephone call.
10. A system according to claim 1 , wherein the caregiver submits a letter or a photograph to be provided to the call recipient.
11. A system according to claim 1 , wherein the telephone call comprises an audio program that is customized to improve the call recipient's receptiveness to the telephone call.
12. A computer-implemented method for enabling communication between a caregiver and a call recipient, comprising one or more electronic components performing the following:
receiving prerecorded audio segment data, caregiver data and call recipient data, wherein the prerecorded audio segment data includes a plurality of entertainment program segments and health dialogue segments to be played to one or more call recipients and a plurality of question segments seeking response data from the one or more call recipients;
storing the prerecorded audio segment data, caregiver data and call recipient data;
generating call plan data based upon the call recipient data and prerecorded audio segment data, wherein the call plan data determines which of the prerecorded audio segments will be played and the sequence of the prerecorded audio segments in each telephone call to a call recipient, and wherein the call plan data for each call recipient includes at least one entertainment program segment, one health dialogue segment, and one question segment in each telephone call;
generating each telephone call to the call recipient by playing prerecorded audio segments to the call recipient in accordance with the call plan data for the call recipient;
receiving the response data from the call recipient during the telephone call; and
generating status data concerning the call recipient for the caregiver based upon the caregiver data and the response data.
13. A method according to claim 12 , wherein the response data includes a spoken message provided by the call recipient during the telephone call.
14. A method according to claim 13 , further comprising the step of translating and storing the spoken message provided by the call recipient in a text format using voice recognition technology.
15. A method according to claim 13 , further comprising the step of storing the spoken message provided by the call recipient in a digital voice format.
16. A method according to claim 12 , further comprising the step of modifying the call plan data based upon changes made by the caregiver to the caregiver data or call recipient data.
17. A method according to claim 12 , further comprising the step of modifying the call plan data based upon the response data provided by the call recipient, wherein the response data includes call recipient preference data that is utilized to determine the prerecorded audio segments to be played in future telephone calls to the call recipient.
18. A method according to claim 12 , wherein the response data includes a topic score that enables assessment of the call recipient's comprehension of the information provided in the prerecorded call segments played to the call recipient.
19. A method according to claim 12 , further comprising the step of providing an audio message recorded by the call recipient during the telephone call to the caregiver or playing an audio message recorded by the caregiver to the call recipient during the telephone call.
20. A method according to claim 12 , further comprising the step of transmitting an alert message to the caregiver based upon the call recipient data, the caregiver data and the response data received from the call recipient during the telephone call.
21. A method according to claim 12 , wherein the telephone call comprises an audio program that is customized to improve the call recipient's receptiveness to the telephone call.
22. A multichannel content personalization system for enabling communication between a caregiver and a call recipient, comprising:
a receiver for receiving prerecorded audio segment data, caregiver data and call recipient data;
a storage device for storing the prerecorded audio segment data, caregiver data and call recipient data;
a processor for generating call plan data based upon the call recipient data and the prerecorded audio segment data, wherein the call plan data for each call recipient includes a sequence of categories of prerecorded audio segments to be played to the call recipient and a selection method by which individual prerecorded audio segments in each category are selected for inclusion in each telephone call to the call recipient, and wherein the sequence of categories of prerecorded audio segments in the call plan data for each call recipient includes a greeting, an entertainment program, a health dialogue, a health question, and a closing; and
a server for generating each telephone call to the call recipient by playing prerecorded audio segments to the call recipient in accordance with the call plan data for the call recipient;
wherein the processor receives response data from the call recipient during the telephone call and generates status data concerning the call recipient for the caregiver based upon the caregiver data and the response data;
wherein the response data includes call recipient preference data that is utilized by the processor to modify the selection of prerecorded audio segments in future telephone calls to the call recipient, and
wherein the prerecorded audio segment selection method may be sequential rotation of the prerecorded audio segments, random selection of the prerecorded audio segments, a combination of sequential rotation and random selection of the prerecorded audio segments, or based upon dates associated with individual prerecorded audio segments.