Virtual technician for providing technical support for manipulation of radiotelephones

1. A virtual technician for assisting a user to operate a radiotelephone, the virtual technician being capable of interpreting a technical request and providing a solution for the request, the virtual technician comprising:

a computer readable memory on which is stored a computer program, the computer program comprising instructions, when executed by a computer, perform:

receiving a user input;

receiving manufacturer data;

receiving radiotelephone model data;

searching for an answer to a user problem stated by the user input;

displaying the answer to the user; and

changing features of the radiotelephone by programming the radiotelephone automatically, the changing features of the radio telephone including:

receiving an equipment manufacturer;

receiving an equipment model;

providing a list of programmable features for the model to the user; receiving a selected programmable feature from a user input; and

programming the radiotelephone with the selected programmable feature in response to a user input.

2. The virtual technician of claim 1 , wherein the computer program is executed in a client environment.

3. The virtual technician of claim 1 , wherein the computer program is downloaded to a client environment and executed in its entirety in the client environment.

4. The virtual technician of claim 1 , wherein the computer program further performs playing a video file associated with the answer.

5. The virtual technician of claim 4 , wherein the video file is a MPEG (moving pictures experts group) file.

6. The virtual technician of claim 1 further comprising a database residing in the computer readable memory, the database storing information on a plurality of radiotelephones.

7. The virtual technician of claim 1 further comprising a database residing in the computer readable memory, wherein the database stores the answer to the user problem.

8. The virtual technician of claim 1 , wherein the computer program further performs displaying a list of symptoms.

9. A method of providing operational instructions of a radiotelephone to a user, the method comprising:

displaying a first menu in an instruction window, wherein the first menu lists a plurality of radiotelephone manufacturers;

accepting a selection of a manufacturer;

displaying a second menu in the instruction window, wherein the content of the second menu of options depends on the selection of the first option;

accepting a selection of a second option;

searching a database for a response, wherein the search uses the manufacturer's information;

displaying the response in a response window; and

changing features of the radiotelephone by programming the radiotelephone automatatically, the changing features of the radio telephone including:

receiving an equipment manufacturer;

receiving an equipment model;

providing a list of programmable features for the model to the user; receiving a selected programmable feature from a user input; and

programming the radiotelephone with the selected programmable feature in response to a user input.

10. The method of claim 9 further comprising displaying a video in a video window.

11. The method of claim 9 , wherein the second menu is a list of subject topics.

12. The method of claim 9 further comprising displaying a third menu, wherein the third menu is a list of models of radiotelephones.

13. A method for assisting a user to program a radiotelephone, the method comprising:

receiving first menu data from a server;

displaying the first menu on a display device;

accepting a first menu selection from the user; and

changing internal settings of the radiotelephone based on the user's first menu selection by programming the radiotelephone automatically, the changing features of the radio telephone including:

receiving an equipment manufacturer;

receiving an equipment model;

providing a list of programmable features for the model to the user; receiving a selected programmable feature from a user input; and

programming the radiotelephone with the selected programmable feature in response to a user input.

14. The method of claim 13 further comprising

retrieving manufacturer information from a first register in the radiotelephone; and

retrieving model information from a second register in the radiotelephone.

15. The method of claim 13 further comprising:

displaying a second menu, wherein the second menu is a list of radiotelephone models.

16. The method of claim 13 further comprising

displaying a second menu, wherein the second menu is a list of symptoms of radiotelephone malfunctions.