Dynamic access mode determination for emergency service calls
View Patent ↗A call system comprising an interface system configured to receive a call request, and a processing system coupled to the interface system and configured operate in a current mode of a plurality of modes, to determine if the call is for an emergency service while in the current mode, if the call is for the emergency service determine a preferred mode for the call from a one of the plurality of modes, and initiate the call in the preferred mode.
1. A call system comprising:
a communication device configured to operate in a plurality of modes; and
a call processing system configured to receive a call request transferred from the communication device over a communication network while the communication device is in a current mode and, in response to receiving the call request:
to determine an availability of location services for each of the plurality of modes including determining if a location of an access point associated with at least one of the plurality of modes is known, to determine if the call is for an emergency service while in the current mode, if the call is for the emergency service determine a preferred mode for the call from the plurality of modes based on at least the availability of the location services for each of the plurality of modes, and to transfer instructions to the communication device to initiate the call in the preferred mode.
2. The call system of claim 1 wherein the communication device is configured to change the current mode to the preferred mode if the current mode is not the preferred mode.
3. The call system of claim 1 wherein the call processing system is configured to determine if the preferred mode is available and wherein the communication device is configured to remain in the current mode and initiate the call in the current mode if the preferred mode is not available.
4. The call system of claim 1 wherein the emergency service comprises 911 service.
5. The call system of claim 1 wherein the plurality of modes comprises an open access mode and a dedicated access mode.
6. The call system of claim 5 wherein the open access mode comprises a Wi-fi mode.
7. The call system of claim 6 wherein the dedicated access mode comprises a cellular access mode.
8. The call system of claim 7 wherein the cellular access mode comprises a code division multiple access (CDMA) mode.
9. The call system of claim 7 wherein the cellular access mode comprises a global service mobile (GSM) access mode.
10. A method of operating a call processing system, the method comprising:
receiving a call request from a communication device over a communication network while the communication device is in a current mode of a plurality of modes;
in response to receiving the call request:
determining an availability of location services for each of the plurality of modes including determining if a location of an access point associated with at least one of the plurality of modes is known;
determining if the call is for an emergency service while in the current mode;
if the call is for the emergency service determining a preferred mode for the call from the plurality of modes based on at least the availability of location services; and
transferring instructions to the communication device directing the communication device to initiate the call in the preferred mode.
11. The method of claim 10 further comprising the communication device changing the current mode to the preferred mode if the current mode is not the preferred mode.
12. The method of claim 10 further comprising determining if the preferred mode is available, and transferring instructions to the communication device directing the communication device to remain in the current mode and initiate the call in the current mode if the preferred mode is not available.
13. The method of claim 10 wherein the emergency service comprises 911 service.
14. The method of claim 10 wherein the plurality of modes comprises an open access mode and a dedicated access mode.
15. The method of claim 14 wherein the open access mode comprises a Wi-fi mode.
16. The method of claim 15 wherein the dedicated access mode comprises a cellular access mode.
17. The method of claim 16 wherein the cellular access mode comprises a code division multiple access (CDMA) mode.
18. The method of claim 16 wherein the cellular access mode comprises a global service mobile (GSM) access mode.
19. The call system of claim 1 wherein the communication device is configured to determine if the preferred mode is available and wherein the communication device is configured to remain in the current mode and initiate the call in the current mode if the preferred mode is not available.
20. The method of claim 10 further comprising the communication device determining if the preferred mode is available, and remaining in the current mode and initiating the call in the current mode if the preferred mode is not available.
21. The call system of claim 1 wherein the call processing system is further configured to:
determine if the communication device successfully establishes the call in the preferred mode; and
transfer instructions to the communication device to initiate the call in a mode other than the preferred mode if the communication device does not successfully establish the call in the preferred mode.
22. The method of claim 10 further comprising:
determining if the communication device successfully establishes the call in the preferred mode; and
transferring instructions to the communication device to initiate the call in a mode other than the preferred mode if the communication device does not successfully establish the call in the preferred mode.