Extended services and recommendations
Generally described, the present invention relates to the identification, extraction, and further use of content contained in a digital voice conversation, such as a Voice over Internet Protocol (VoIP) conversation. More specifically, the present invention relates to the use of “mined” data from a conversation to provide extended services, such as recommendations to individuals participating in a digital voice conversation.
1 . A method for providing extended services to a client, comprising:
obtaining one or more mined digital conversation data packets;
determining if the obtained one or more digital conversation data packets contain relevant content; and
if it is determined that the obtained one or more digital conversation data packets contain relevant content, providing to the client information related to the content.
2 . The method of claim 1 , wherein obtaining one or more data packets includes:
mining a digital conversation to identify data packets that may contain relevant content.
3 . The method of claim 1 , wherein obtaining one or more data packets includes:
obtaining data packets that have been previously mined from a digital conversation.
4 . The method of claim 1 , wherein providing information related to the content includes:
providing a recommendation to the client that is related to the relevant data.
5 . The method of claim 1 , further comprising:
receiving input from the client related to the provided information.
6 . The method of claim 5 , wherein the input is an acceptance of an event that is provided to the client.
7 . The method of claim 1 , wherein providing information related to the content includes:
providing information related to the content to a plurality of clients.
8 . The method of claim 1 , further comprising:
identifying information related to the relevant content; and
wherein providing information related to the content includes providing the identified information.
9 . The method of claim 8 , wherein the identified information is located on a third party service provider.
10 . The method of claim 1 , further comprising:
taking action on behalf of the client, wherein the action is related to the information that is provided.
11 . The method of claim 1 , wherein the extended services are provided by a client device.
12 . The method of claim 1 , wherein the extended services are provided by a service provider.
13 . The method of claim 1 , wherein the extended services are provided by a third party.
14 . A computer-readable medium having computer executable components for providing extended services to a client, comprising:
a monitoring component for monitoring and identifying data packets of a digital voice conversation that contain relevant content; and
a processing component configured to obtain additional information related to the content and for providing the obtained additional information to a client.
15 . The computer-readable medium of claim 14 , wherein the processing component is further configured to receive a response from the client.
16 . The computer-readable medium of claim 14 , wherein the additional information is advertising information.
17 . The computer-readable medium of claim 14 , wherein the additional information is advertising information that is identified based on the relevant content.
18 . A method for specifying information that is to be used for providing recommendation services, comprising:
maintaining for a client a mining profile, wherein the mining profile specifies content that is to be identified from a conversation and actions that are to be performed when content is identified; and
maintaining a list of clients for which a conversation may be mined based on the mining profile.
19 . The method of claim 18 , wherein the action includes providing a recommendation to the client.
20 . The method of claim 18 , wherein maintaining for a client a mining profile includes maintaining a plurality of mining profiles for the client; and wherein the profiles are used for digital voice conversations with different clients.