Method for integrating user models to interface design
View Patent ↗A method that incorporates a detailed, precise procedure of designing a user interface by utilizing agent behavioral models. This method applies quantitative and qualitative agent behavioral models derived through the Categorize Describe-Model (CDM) methodology to the iterative design stage of interface development. The method includes: (1) categorizing at least two users; (2) validating targeted user behaviors and preferences; (3) capturing emergent behaviors and preferences; (4) tracking design requirements and implementations; (5) accommodating diversity in performance and preference during interactive testing; and (6) customizing a user interface design to each of the at least two users.
1. A method for designing a customized user interface, comprising: categorizing a user population into at least two groups, describing the categorized groups, and modeling the described groups using qualitative and quantitative models, the categorizing, describing and modeling being based upon Categorize-Describe-Model (CDM) methodology; and
applying the models to interface design.
2. The method of claim 1 , in which applying the models further comprises evaluating design ideas and/or design requirements with respect to each CDM group.
3. The method of claim 2 , further comprising describing how a group's characteristics have been accommodated.
4. The method of claim 3 , in which the accommodation describing further comprises rating based upon subjective opinions.
5. The method of claim 4 , in which the rating further comprises evaluating how an individual fits in with design requirements.
6. The method of claim 4 , in which the rating further comprises evaluating how an individual fits in with overall workflow.
7. The method of claim 4 , in which the rating further comprises evaluating how an individual fits in across screen navigation.
8. The method of claim 2 , further comprising describing how a group's characteristics have not been addressed.
9. The method of claim 8 , in which describing how a group's characteristics have not been addressed further comprises rating with YES/NO coding.
10. The method of claim 1 , in which applying the models further comprises analyzing screen flow.
11. The method of claim 10 , in which the screen flow analysis further comprises determining a prototypical screen flow.
12. A method for designing a customized user interface, comprising:
categorizing a user population into at least two groups, describing the categorized groups, and modeling the described groups using qualitative and quantitative models, the categorizing, describing and modeling being based upon Categorize-Describe-Model (CDM) methodology; and
applying the models to interface design by customizing the user interface based on behavioral characteristics of the user groups.
13. A method for designing a customized user interface, comprising:
categorizing a user population into at least two groups, describing the categorized groups, and modeling the described groups using qualitative and quantitative models, the categorizing, describing and modeling being based upon Categorize-Describe-Model (CDM) methodology;
applying the models to interface design by analyzing screen flow including a prototypical screen flow; and
creating the quantitative models based upon the screen flow analysis.
14. The method of claim 13 , further comprising indicating common interface screens visited during a customer/representative negotiation for at least one call type.
15. The method of claim 14 , further comprising determining the at least one call type based upon customer request consistency.
16. The method of claim 13 , in which applying the models further comprises evaluating design ideas and/or design requirements with respect to each CDM group.
17. The method of claim 13 , further comprising describing how a group's characteristics have not been addressed.
18. The method of claim 17 , in which describing how a group's characteristics have not been addressed further comprises rating based upon subjective opinions.
19. The method of claim 13 , further comprising:
validating targeted user behaviors and user preferences of the model; and
tracking design requirements for the validated user behaviors and user preferences.
20. The method of claim 13 , further comprising iteratively testing the design.