Autodialer flow control
View Patent ↗A method for regulating a call placement rate (CPR) of an autodialer (AD) ( 100 ) includes: measuring a time delay between a first event and a second event; and, adjusting the CPR of the AD ( 100 ) in response to the measured time delay.
1. A method for regulating a call placement rate of an autodialer comprising multiple communication lines, said method comprising:
(a) measuring at least one time delay, each time delay being between a first event and a second event, wherein the at least one time delay includes a first time delay for which the first event is marked by an off hook signal being sent by the autodialer and the second event is marked by a return of dial tone to the autodialer;
(b) adjusting the call placement rate of the autodialer in response to the at least one measured time delay; and
(c) adjusting a guard time used by the autodialer in response to at least one measured time delay, said guard time being the time between when the autodialer sends an on hook signal associated with an end of a first call and when the autodialer sends an off hook signal associated with an initiation of a second call following the first call on a single communication line;
wherein the call placement rate dictates the time between placing phone calls using the multiple communication lines of the autodialer; and
wherein the guard time ensures that the single communication line is on hook for an amount of time sufficient to compensate for call congestion at an end office or public switch serving the autodialer.
2. The method of claim 1 , wherein the at least one time delay includes a second time delay for which the first event is marked by an end of the autodialer dialing a telephone number and the second event is marked by a return of a ring back signal to the autodialer for measuring a second time delay in (a).
3. The method of claim 1 , wherein the at least one time delay includes a second time delay for which the first event is marked by a called party answering a call placed by the autodialer and the second event is marked by the call being connected to a workstation operatively connected to the autodialer for measuring a second time delay in (a).
4. The method of claim 1 , wherein step (b) comprises:
increasing the guard time when the corresponding measured time delay exceeds a threshold level.
5. The method of claim 1 , wherein step (b) comprises:
decreasing the guard time when the corresponding measured time delay is below a threshold level.
6. An autodialer having multiple communication lines comprising:
delay measuring means for measuring at least one time delay, each time delay between a first event and a second event, wherein the at least one time delay includes a first time delay for which the first event is marked by an off hook signal being sent by the autodialer and the second event is marked by a return of dial tone to the autodialer; and,
call rate adjusting means for adjusting a call placement rate of the autodialer in response to the at least one time delay measured by the delay measuring means;
wherein the call rate adjusting means adjusts the call placement rate of the autodialer by adjusting a guard time used by the autodialer in response to at least one time delay measure by the delay measuring means, said guard time being the time between when the autodialer sends an on hook signal associated with an end of a first call and when the autodialer sends an off hook signal associated with an initiation of a second call following the first call on a single communication line;
wherein the call placement rate dictates the time between placing phone calls using the multiple communication lines of the autodialer; and
wherein the guard time ensures that the single communication line is on hook for an amount of time sufficient to compensate for call congestion at an end office or public switch serving the autodialer.
7. The autodialer of claim 6 , wherein the at least one time delay includes a second time delay for which the first event is marked by an end of the autodialer dialing a telephone number and the second event is marked by a return of a ring back signal to the autodialer for the delay measuring means measuring a second time delay.
8. The autodialer of claim 6 , wherein the at least one time delay includes a second time delay for which the first event is marked by a called party answering a call placed by the autodialer and the second event is marked by the call being connected to a workstation operatively connected to the autodialer for the delay measuring means measuring a second time delay.
9. The autodialer of claim 6 , wherein the call rate adjusting means increases the guard time when the corresponding time delay measured by the delay measuring means exceeds a threshold level.
10. The autodialer of claim 6 , wherein the call rate adjusting means decreases the guard time when the corresponding time delay measured by the delay measuring means is below a threshold level.
11. A method for regulating a call placement rate of an autodialer having multiple phone lines at a call center operatively connected to an originating end office which is part of a telecommunications network, said originating end office providing the autodialer access to said telecommunications network, said method comprising:
(a) detecting a level of call congestion at a node of the telecommunications network away from the call center by measuring at least one time delay, each time delay being between a first event and a second event, wherein the at least one time delay includes a first time delay for which the first event is marked by an end of the autodialer dialing a telephone number and the second event is marked by a return of a ring back signal to the autodialer and a second time delay for which the first event is marked by an off hook signal being sent by the autodialer and the second event is marked by a return of dial tone to the autodialer;
(b) adjusting the call placement rate of the autodialer in response to the detected level of call congestion;
(c) adjusting a guard time used by the autodialer in response to at least one measured time delay, the guard time being the time between when the autodialer sends an on hook signal associated with an end of a first call and when the autodialer sends an off hook signal associated with an initiation of a second call following the first call on a single communication line;
wherein the call placement rate dictates the time between placing phone calls using the multiple communication lines of the autodialer; and
wherein the guard time ensures that the single communication line is on hook for an amount of time sufficient to compensate for call congestion at an end office or public switch serving the autodialer.
12. The method of claim 11 , wherein the node at which call congestion is detected is the originating end office.
13. The method of claim 11 , wherein the call placement rate is adjusted to alleviate call congestion at the node when the detected level exceeds a threshold.
14. The method of claim 11 , wherein the at least one time delay includes a third time delay for which the first event is marked by a called party answering a call placed by the autodialer and the second event is marked by the call being connected to a workstation operatively connected to the autodialer.
15. The method of claim 1 , wherein the adjusting in (b) is with respect to a mean, average or other weighted combination of measurements of a measured time delay.
16. The autodialer of claim 6 , wherein the call rate adjusting means adjusts the call placement rate of the autodialer with respect to a mean, average or other weighted combination of measurements of a measured time delay.