System and method for providing dispatch call features
View Patent ↗Systems and methods for providing dispatch call features are provided. The dispatch call features include the ability to maintain multiple simultaneous dispatch calls and the ability to manage multiple dispatch stations. The maintenance of multiple simultaneous dispatch calls feature allows a dispatch station to place a current dispatch call on-hold to either initiate a new dispatch call or to accept an incoming dispatch call. The management of multiple dispatch stations feature allows a number of dispatch stations to be associated with one or more dispatch station identifiers. When a dispatch call is made to one of the dispatch station identifiers, all associated dispatch stations are paged. The first dispatch station to respond to the page is connected to the incoming dispatch call.
1. A method for dispatch communications comprising the acts of:
receiving a dispatch call request for a first dispatch station identifier;
determining that the first dispatch station identifier is associated with at least two dispatch stations;
paging, by a dispatch call handler, the at least two dispatch, stations, wherein the page includes voice information;
receiving, by the dispatch call handler, a response to the page from a first one of the at least two dispatch stations;
terminating, by the dispatch call handler, the paging and provision of voice information to dispatch stations of the at least two dispatch stations other than the first one of the at least two dispatch stations that responds to the page when the response to the page is received by the dispatch call handler; and
establishing a dispatch call exclusively between an initiator of the dispatch call request and the first one of the at least two dispatch stations that responds to the page.
2. A dispatch call handler comprising:
simultaneous dispatch call logic arranged to
establish a first dispatch call between a first dispatch station and a second dispatch station;
receive an instruction from the first dispatch station to place the first dispatch call on-hold; and
establish a second dispatch call between the first dispatch station and a third dispatch station, wherein the first and second dispatch calls are simultaneously maintained by a dispatch communication network, and
wherein audio from the first dispatch call that is on-hold is combined with audio from the second dispatch call and the audio of the first dispatch call that is on-hold is attenuated to a lower level than the audio of the second dispatch call, and
multiple dispatch station paging arbitration logic arranged to
receive a dispatch call request for a first dispatch station identifier;
determine that the first dispatch station identifier is associated with at least two dispatch stations;
page the at least two dispatch stations, wherein the dispatch call handler receives a response to the page from one of the at least two dispatch stations; and
establish a dispatch call exclusively with the one of the at least two dispatch stations that responds to the page, wherein the page includes voice information for the dispatch call, wherein when more than one of the at least two dispatch stations respond to the page, the dispatch call is established exclusively with the first of the at least two dispatch stations that responds to the page, wherein the dispatch call handler terminates the paging and provision of voice information to dispatch stations of the at least two dispatch stations other than the first one of the at least two dispatch stations responds to the page when the dispatch call handler receives the response to the page.
3. The dispatch call handler of claim 2 , wherein the instruction includes a request to establish the second dispatch call.
4. The dispatch call handler of claim 2 , wherein the second dispatch call is a dispatch call initiated from the third dispatch station to the first dispatch station.
5. The dispatch call handler of claim 2 , wherein the simultaneous dispatch call logic is further arranged to
receive a request to merge the first and second dispatch calls; and
merge the first and second dispatch calls into a single dispatch call.
6. The dispatch call handler of claim 2 , wherein the multiple dispatch station paging arbitration logic is further arranged to cease paging the other of the at least two dispatch stations that does not respond to the page.
7. The method of claim 1 , further comprising:
determining whether all dispatch stations of the at least two dispatch stations are supported by the dispatch call handler; and
identifying other dispatch call handlers supporting dispatch communication supporting dispatch stations of the at least two dispatch stations when it is determined that all of the dispatch stations of the at least two dispatch stations are not supported by the dispatch call handler.