System and method for contact device dynamic downloads
Modeled contact results for contact attempts to plural accounts using plural contact treatments are applied to optimize the contact treatments used to contact the accounts. Plural objective functions solved by a goals programming formulation include the number of accounts to manage through a predetermined contact treatment, such as telephone communication treatment. Contact results from the contact treatment are fed back to re-optimize accounts for additional contact attempts. Optimization of the number of accounts downloaded for telephone communication treatment improves utilization of contact resources, such as contact device utilization.
1 . A system for establishing contacts with plural accounts using plural treatments, the treatments including at least telephone communication, the system comprising:
a modeling module operable to model contact results to the plural accounts for contact attempts with the plural treatments;
an account inventory module operable to select some number less than all of the plural accounts for treatment by telephone communication; and
an optimizer module operable to apply plural constraints to optimize plural objectives based upon the modeled contact results, the optimizer module applying a goals programming formulation solving as an objective function at least the number of accounts to queue for telephone communication treatment.
2 . The system of claim 1 wherein the plural treatments comprise a delayed contact treatment.
3 . The system of claim 1 wherein the plural treatments comprise an electronic correspondence treatment.
4 . The system of claim 1 wherein the plural treatments comprise a physical written correspondence treatment.
5 . The system of claim 1 wherein the accounts comprise collection accounts and the objective functions comprise maximum cure rate.
6 . The system of claim 1 wherein the accounts comprise collection accounts and the objective functions comprise minimum total cost.
7 . The system of claim 1 wherein the accounts comprise collection accounts and the objective functions comprise maximum net revenue.
8 . The system of claim 1 wherein the accounts comprise collection accounts and the objective functions comprise maximum balance weighted cures.
9 . A method for establishing contacts with plural accounts using plural treatments, the treatments including at least telephone communication, the method comprising:
modeling contact results for contact attempts to the plural accounts with the plural treatments;
applying plural constraints to optimize plural objectives based upon the modeled contact results using a goals programming formulation solving as an objective function at least the number of accounts to download for telephone communication treatment; and
queuing the optimized number of accounts to a contact device for the telephone communication treatment.
10 . The method of claim 9 further comprising:
monitoring contact results for contacts established by the contact device;
updating the accounts with the contact results; and
re-optimizing the plural objectives with the updated accounts to solve the number of accounts to queue for the telephone communication treatment.
11 . The method of claim 9 wherein the plural treatments comprise a delayed contact treatment.
12 . The method of claim 9 wherein the plural treatments comprise an electronic correspondence treatment.
13 . The method of claim 9 wherein the plural treatments comprise a physical written correspondence treatment.
14 . The method of claim 9 wherein the accounts comprise collection accounts and the objective functions comprise maximum cure rate.
15 . The method of claim 9 wherein the accounts comprise collection accounts and the objective functions comprise minimum total cost.
16 . The method of claim 9 wherein the accounts comprise collection accounts and the objective functions comprise maximum net revenue.
17 . The system of claim 9 wherein the accounts comprise collection accounts and the objective functions comprise maximum balance weighted cures.
18 . An optimizing system for coordinating a contact campaign, the contact campaign having plural accounts and plural contact treatments, the contact treatments for attempting to establish contacts with the accounts, the optimizing system comprising:
instructions stored on a storage medium, the instructions operable to run on a computer system to:
model contact results for contact attempts to the plural accounts with the plural treatments;
apply plural constraints to optimize plural objectives based upon the modeled contact results, plural objectives including at least the number of accounts to queue for telephone communication treatment; and
download the optimized number of accounts to one or more contact devices for the telephone communication treatment.
19 . The optimizing system of claim 18 wherein the instructions are further operable to monitor contact results for contact attempts made by the contact device and to reapply the plural constraints to reoptimize the number of accounts to queue for telephone communication treatment.
20 . The optimizing system of claim 18 wherein the instructions are further operable to solve the objective function using a goals programming formulation.