Information dissemination systems and methods for use in a controlled environment facility
View Patent ↗Embodiments are provided for managing notification of residents of a controlled-environment facility of pending messages awaiting retrieval by such residents. In one embodiment, a messaging system is provided in which a party external to the controlled-environment facility may record a message intended for a resident of the controlled-environment facility. A notification controller receives notification of the pending message for the resident and determines an appropriate communication device to use for notifying the resident of the pending message. In certain embodiments, a wireless location tracking system, such as a Radio Frequency Identification (RFID) system, is employed to determine a communication device that is in the vicinity of the resident, wherein the notification controller directs notification of the pending message to the determined communication device.
1. A method comprising:
receiving, at a notification controller, notification of a pending message for a resident of a controlled-environment facility;
associating a separate transmitter with each of a plurality of different residents of the controlled environment facility, wherein each transmitter is operable to transmit wireless communication that identifies the respective resident with whom the transmitter is associated;
receiving wireless communication from the transmitter associated with the resident, the wireless communication received at a receiver associated with one or more of a plurality of different communication devices;
determining the one of the plurality of different communication devices that is nearest the resident based at least in part on the received wireless communication;
determining, by the notification controller, an appropriate one of a plurality of different communication devices to use for notifying the resident of the pending message; and
directing, by the notification controller, notification of the pending message to the determined appropriate communication device.
2. The method of claim 1 wherein the transmitter is a transponder.
3. The method of claim 1 wherein the transmitter and the receiver are part of a Radio Frequency Identification (RFID) system.
4. The method of claim 1 wherein the associating comprises at least one of:
each of the plurality of different residents wearing a bracelet that includes the respective transmitter, each of the plurality of different residents wearing a badge that includes the respective transmitter, and physically coupling the transmitters to the respective residents.
5. The method of claim 1 further comprising:
associating a separate receiver with each of the plurality of different communication devices within the controlled environment facility.
6. The method of claim 5 wherein the associating a separate receiver with each of the plurality of different communication devices comprises at least one of:
coupling a receiver to an associated one of the plurality of different communication devices, and arranging separate receiver in the vicinity of an associated one of the plurality of different communication devices.
7. The method of claim 1 wherein said determining the appropriate one of a plurality of different communication devices comprises:
determining the appropriate one of the plurality of different communication devices based at least in part on monitored activity of the resident.
8. The method of claim 7 wherein the monitored activity comprises location of the resident within the controlled-environment facility.
9. The method of claim 7 wherein the monitored activity comprises use of the plurality of different communication devices.
10. The method of claim 1 wherein the pending message comprises a telephone message.
11. A method comprising:
receiving, at a notification controller, notification of a pending message for a resident of a controlled-environment facility;
determining, by the notification controller, an appropriate one of a plurality of different communication devices to use for notifying the resident of the pending message based at least in part on determining that the resident is using the appropriate one of the plurality of different communication devices; and
directing, by the notification controller, notification of the pending message to the determined appropriate communication device.
12. The method of claim 11 wherein said directing notification of the pending message to the determined appropriate communication device comprises:
interrupting communication of the determined appropriate one of the plurality of different communication devices being used by the resident to notify the resident of the pending message.
13. A method comprising:
receiving, at a notification controller, notification of a pending message for a resident of a controlled-environment facility;
determining, by the notification controller, an appropriate one of a plurality of different communication devices to use for notifying the resident of the pending message;
directing, by the notification controller, notification of the pending message to the determined appropriate communication device;
receiving a return message from the resident for a party whom the pending message is from; and
directing notification of the return message to the party.
14. The method of claim 13 further comprising:
permitting the resident to record the return message free of charge; and
charging a fee to the party for retrieving the return message.
15. A method comprising:
associating a wireless transmitter with a resident of a controlled-environment facility, wherein said wireless transmitter transmits information identifying the resident, wherein associating the wireless transmitter with the resident comprises at least one of: the resident wearing a bracelet that includes the transmitter, the resident wearing a badge that includes the transmitter, and physically coupling the transmitters to the resident;
associating with each of a plurality of communication devices a respective wireless receiver that is operable to receive transmitted information from the wireless transmitter when the wireless transmitter is in vicinity thereof;
receiving, into a messaging system, a message for the resident;
receiving, at a notification controller, notification of the message;
determining, based at least in part on the wireless receivers, one of the plurality of communication devices that is in vicinity of the resident; and
directing, by said notification controller, notification of the message to the determined one of the plurality of communication devices.
16. The method of claim 15 wherein the wireless transmitter is a transponder.
17. The method of claim 16 wherein the transponder is part of a Radio Frequency Identification (RFID) system.
18. The method of claim 17 wherein the wireless receiver is part of the RFID system.
19. The method of claim 15 wherein associating with each of the plurality of communication devices a respective wireless receiver comprises at least one of:
coupling the wireless receivers to the respective communication device, and arranging separate ones of the respective wireless receivers in the vicinity of an associated one of the plurality of different communication devices.
20. A method comprising:
associating a wireless transmitter with a resident of a controlled-environment facility, wherein said wireless transmitter transmits information identifying the resident;
associating with each of a plurality of communication devices a respective wireless receiver that is operable to receive transmitted information from the wireless transmitter when the wireless transmitter is in vicinity thereof;
receiving, into a messaging system, a message for the resident;
receiving, at a notification controller, notification of the message;
determining, based at least in part on the wireless receivers, one of the plurality of communication devices that is in vicinity of the resident;
directing, by said notification controller, notification of the message to the determined one of the plurality of communication devices;
receiving, into the messaging system, a return message from the resident for a party whom the message for the resident is from; and
directing notification of the return message to the party.
21. The method of claim 20 further comprising:
permitting the resident to record the return message to the messaging system free of charge; and
charging a fee to the party for retrieving the return message from the messaging system.
22. A system comprising:
a plurality of communication devices within a controlled-environment facility, each of the plurality of communication devices having a respective wireless receiver associated therewith;
a wireless transmitter associated with a resident of the controlled-environment facility, the wireless transmitter operable to transmit identification of the resident with whom it is associated, wherein the wireless transmitter is associated with the resident by at least one of the following: the resident wearing a bracelet that includes the transmitter, the resident wearing a badge that includes the transmitter, and physically coupling the transmitters to the resident;
a messaging system operable to receive a message for the resident; and
a notification controller operable to
determine that the message for the resident is received by the messaging system,
determine, based at least in part on the wireless receivers, one of the plurality of communication devices that the resident is nearest, and
direct notification of the message for the resident to the determined one of the plurality of communication devices that the resident is nearest.
23. The system of claim 22 wherein the wireless transmitter is a transponder.
24. The system of claim 23 wherein the transponder is part of a Radio Frequency Identification (RFID) system.
25. The system of claim 24 wherein the wireless receivers are part of the RFID system.
26. The system of claim 22 wherein each of the plurality of communication devices have the respective wireless receiver associated therewith by at least one of the following:
coupling the respective wireless receiver to the communication device with which the wireless receiver is associated, and arranging separate ones of the respective wireless receivers in the vicinity of an associated one of the plurality of different communication devices.
27. A system comprising:
a message board that is operable to output textual messages to residents of a controlled-environment facility;
a messaging system operable to receive a message for a resident of the controlled-environment facility; and
a notification controller operable to
determine that the message for the resident is received by the messaging system,
and
direct notification of the message for the resident to the message board.
28. The system of claim 27 wherein the notification includes instructions about how to retrieve the message.
29. The system of claim 27 wherein the notification controller is operable to determine an appropriate one of a plurality of different message boards within the controlled-environment facility to which to direct the notification of the message for the resident.
30. The system of claim 29 wherein the notification controller determines the appropriate one of the plurality of different message boards based at least in part on activity of the resident.
31. The system of claim 30 wherein the activity of the resident comprises location of the resident within the facility.
32. The system of claim 31 wherein the notification controller determines as the appropriate one of the plurality of different message boards the one of the plurality of different message boards to which the resident is nearest.
33. The system of claim 32 wherein a Radio Frequency Identification (RFID) system is used to determine which of the plurality of different message boards to which the resident is nearest.
34. A system comprising:
a plurality of communication devices within a controlled-environment facility;
a messaging system operable to:
a) receive a message from a party outside the controlled-environment facility for a resident of the controlled-environment facility, and
b) receive a message from the resident of the controlled-environment facility for the party outside the controlled-environment facility; and
an information dissemination manager operable to:
a) manage notification of the resident of a pending message for the resident in the messaging system, including selecting one of the plurality of communication devices to which to direct notification of the pending message for the resident, and
b) manage notification of the party outside the controlled-environment facility of a pending message for the party in the messaging system.