Product information management system
A product information tag, typically for a medical product such as a drug or device, is prepared in accordance with various rules. The product information tag is associated with the product as it travels from a product distributor to a shipper, to a customer such as a doctor and possibly even to a patient. When the product information tag is created, a database record for the product is also created. As the product passes into the possession of different parties, the database record is updated with information regarding the location and usage of the product. Different field devices, possessed by different parties such as the shipper or the doctor, are able to read the product information tag to obtain additional information relating to the product from the database and/or to provide supplemental information about the product to the database.
1. A method of processing product related information, comprising:
creating a product information tag using a computer programmed with at least one product information tag preparation rule that specifies an action based on a customer order, the product information tag including identification information,
associating the product information tag with a product received from a manufacturer,
storing, using the computer, original information relating to the product in a database record of a database prior to distribution of the product by a product distributor, the database record associated with the identification information in the product information tag that accompanies the product, the identification information uniquely identifying the product in the database,
receiving shipment information including an identity of a shipper and an environmental condition experienced by the product while in possession of the shipper, the shipment information accompanied by the identification information in the product information tag,
storing, using the computer, the shipment information in association with the original information in the database,
receiving usage information relating to use of the product, the usage information accompanied by the identification information in the product information tag,
storing, using the computer, the usage information in association with the original information in the database,
receiving exception information relating to an abnormal event associated with the product after the product has been distributed by the product distributor, the exception information accompanied by the identification information in the product information tag,
storing, using the computer, the exception information in association with the original information in the database, and
analyzing, using the computer, the exception information, and at least one of (a) the shipment information and (b) the usage information, to understand the cause of the abnormal event.
2. The method of claim 1 , wherein the product is a drug or medical device.
3. The method of claim 1 , wherein product information tag preparation rules relate to at least two of:
(a) package layout and appearance;
(b) what type of product tag should be used;
(c) what historical information about the product must be on its product tag;
(d) product tag information for the product container;
(e) associated products;
(f) product trademark requirements;
(g) promotional materials
(h) advice to include restrictions to be applied;
(i) whether a sensor is to be applied,
(j) what type sensor may be appropriate; and
(k) information related to communicating post-shipment information.
4. The method of claim 1 , wherein the product is a device, and the exception information relates to a failure of the device.
5. The method of claim 1 , wherein the product is a drug, and the exception information a side-effect experienced by a user of the drug.
6. The method of claim 1 , wherein the usage information is received from a field device.
7. The method of claim 6 , wherein the field device reads the identification information from the product information tag.
8. The method of claim 1 , wherein the usage information is in accordance with sensor information from a sensor, the usage information relating to an operating condition of the product.
9. The method of claim 8 , wherein the sensor is embedded in the product.
10. The method of claim 1 , wherein the usage information is received from a practice management system.
11. The method of claim 1 , further comprising producing a report based on the analysis of the exception information and at least one of the shipment information and the usage information.
12. The method of claim 11 , further comprising transmitting the report to a practice management system.
13. The method of claim 1 , wherein the database record is for storing at least three of:
(a) the information provided in the product information tag,
(b) the manufacturing history of the product,
(c) manufacturer,
(d) product type,
(c) product serial number
(f) product identifying code,
(g) product version number,
(h) manufacture date,
(i) expiration date,
(j) previous owners of the product,
(k) recalls of the product,
(l) field corrective actions of the product,
(m) a number of previous sterilization procedures,
(n) extreme values for storage conditions
(o) instructions for use,
(p) at least one pointer to an instructional language,
(q) a present location of the product,
(r) a customer identification,
(s) actual use of the product,
(t) a shipper of the product,
(u) a shipment route of the product,
(v) information for provision to a customer,
(w) information received from a customer while the product is in the customer's possession, and
(x) information received from the product information tag while the product is in the customer's possession.
14. The method of claim 1 , wherein the original information includes customer order information including at least three of
(a) a quantity,
(b) a ship-to address,
(c) an order date
(d) a delivery date
(e) special instructions
(f) a feature of the product
(g) a type of container,
(h) a specification of accompanying printed information and optional features such as stickers for patient charts, the stickers bearing product-related information.
15. The method of claim 1 , wherein the product information tag preparation rule embodies regulations of a country in a ship-to address in the customer order.
16. The method of claim 1 , wherein the shipment information includes humidity information.
17. The method of claim 1 , wherein shipment information includes timestamp information.
18. The method of claim 1 , wherein the shipment information includes location information.
19. The method of claim 1 , wherein the product information tag is one of
(a) a printing affixed to the product or a container for the product,
(b) a printed medium accompanying the product,
(c) an electromagnetic device affixed to or accompanying the product, the electromagnetic device for storing information, and
(d) an electromagnetic device affixed to or accompanying the product, the electromagnetic device for enabling access to the stored database record for the product.
20. The method of claim 19 , wherein the electromagnetic device is one of
(a) a radio frequency identification (RFID) tag,
(b) a smart card, and
(c) a pattern that is electromagnetically readable.
21. A method of processing product related information, comprising:
associating a product information tag with a product received from a manufacturer, the product information tag having been created using at least one product information tag preparation rule that specifies an action based on a customer order, the product information tag including identification information,
storing, using a computer, original information relating to the product in a database record of a database prior to distribution of the product by a product distributor, the database record associated with the identification information in the product information tag that accompanies the product, the identification information uniquely identifying the product in the database,
receiving shipment information including an identity of a shipper and an environmental condition experienced by the product while in possession of the shipper, the shipment information accompanied by the identification information in the product information tag,
storing, using the computer, the shipment information in association with the original information in the database,
receiving usage information relating to use of the product, the usage information accompanied by the identification information in the product information tag,
storing, using the computer, the usage information in association with the original information in the database,
receiving exception information relating to an abnormal event associated with the product after the product has been distributed by the product distributor, the exception information accompanied by the identification information in the product information tag,
storing, using the computer, the exception information in association with the original information in the database, and
analyzing, using the computer, the exception information, and at least one of (a) the shipment information and (b) the usage information to understand the cause of the abnormal event,
wherein at least one of the environmental condition information and the usage information is generated by a sensor embedded in the product.
22. The method of claim 21 , wherein the product is a drug or medical device.
23. The method of claim 21 , wherein the product is a device, and the exception information relates to a failure of the device.
24. The method of claim 21 , wherein the product is a drug, and the exception information a side-effect experienced by a user of the drug.
25. The method of claim 21 , wherein the usage information is received from a practice management system.
26. The method of claim 21 , wherein the product information tag is one of
(a) a printing affixed to the product or a container for the product,
(b) a printed medium accompanying the product,
(c) an electromagnetic device affixed to or accompanying the product, the electromagnetic device for storing information, and
(d) an electromagnetic device affixed to or accompanying the product, the electromagnetic device for enabling access the stored database record for the product.
27. The method of claim 26 , wherein the electromagnetic device is one of
(a) a radio frequency identification (RFID) tag,
(b) a smart card, and
(c) a pattern that is electromagnetically readable.
28. A machine for processing product related information, comprising:
a computer coupled to a memory, wherein the computer is programmed to process the product related information by
creating a product information tag using at least one product information tag preparation rule that specifies an action based on a customer order, the product information tag including identification information,
associating the product information tag with a product received from a manufacturer,
storing original information relating to the product in a database record of a database prior to distribution of the product by a product distributor, the database record associated with the identification information in the product information tag that accompanies the product, the identification information uniquely identifying the product in the database,
receiving shipment information including an identity of a shipper and an environmental condition experienced by the product while in possession of the shipper, the shipment information accompanied by the identification information in the product information tag,
storing the shipment information in association with the original information in the database,
receiving usage information relating to use of the product, the usage information accompanied by the identification information in the product information tag,
storing the usage information in association with the original information in the database,
receiving exception information relating to an abnormal event associated with the product after the product has been distributed by the product distributor, the exception information accompanied by the identification information in the product information tag,
storing the additional exception information in association with the original information in the database, and
analyzing the exception information, and at least one of (a) the shipment information and (b) the usage information, to understand the cause of the abnormal event.
29. The machine of claim 28 , wherein the product is a drug or medical device.
30. The machine of claim 28 , wherein the product is a device, and the exception information relates to a failure of the device.
31. The machine of claim 28 , wherein the product is a drug, and the exception information a side-effect experienced by a user of the drug.
32. The machine of claim 28 , wherein the usage information is received from a practice management system.
33. The machine of claim 28 , wherein the product information tag is one of
(a) a printing affixed to the product or a container for the product,
(b) a printed medium accompanying the product,
(c) an electromagnetic device affixed to or accompanying the product, the electromagnetic device for storing information, and
(d) an electromagnetic device affixed to or accompanying the product, the electromagnetic device for enabling access to the stored database record for the product.
34. The machine of claim 33 , wherein the electromagnetic device is one of
(a) a radio frequency identification (RFID) tag,
(b) a smart card, and
(c) a pattern that is electromagnetically readable.