Cash dispensing automated banking machine diagnostic method
View Patent ↗An automated banking machine ( 10 ) includes a lockable first fascia portion ( 20 ) which when unlocked enables access to a chest lock input device ( 104 ), inputs to which enable opening a chest door ( 18 ) of the machine. Opening the first fascia portion also enables access to an actuator ( 116 ) which enables moving a second fascia portion ( 22 ) for conducting service activities. A controller ( 72 ) in the machine selectively illuminates light emitting devices ( 118, 126 ) for purposes of facilitating user operation of the machine. Sensing devices ( 128 ) adjacent a card reader slot ( 28 ) on the machine enables the controller to detect the presence of unauthorized card reading devices. Servicing the machine is facilitated through use of a portable diagnostic article ( 98 ) which enables the controller to access diagnostic data stored in memory and which provides data indicative of the significance of the diagnostic data.
1. Apparatus comprising:
an automated banking machine including:
a housing;
at least one display operatively supported by the housing;
at least one input device operatively supported by the housing, wherein the at least one input device includes at least one of a card reader and a keypad;
at least one printer operatively supported by the housing;
at least one currency dispenser operatively supported by the housing;
a diagnostic article reading device operatively supported by the housing, wherein the diagnostic article reading device is operative to read portable diagnostic articles in operative connection therewith;
at least one processor in the housing;
at least one data store in the housing and in operative connection with the at least one processor;
wherein the at least one processor is in operative connection with the at least one display, the at least one input device, the at least one printer, the at least one currency dispenser and the diagnostic article reading device;
wherein the at least one processor is operative to cause the automated banking machine to carry out transactions, and wherein the at least one processor is operative to cause diagnostic data to be stored in the at least one data store responsive to at least one condition of at least one of the at least one input device, the at least one printer, and the at least one currency dispenser;
wherein responsive to a portable diagnostic article and the diagnostic article reading device being in operative connection, the at least one processor is operative to cause first indicia corresponding to at least a portion of the diagnostic data to be output through the at least one display, and the at least one processor is operative responsive to service data received from the portable diagnostic article through the diagnostic article reading device, to cause second indicia corresponding to at least a portion of the service data received from the diagnostic article to be output through the at least one display.
2. The apparatus according to claim 1 wherein the at least one processor is operative to prevent output through the at least one display of first indicia corresponding to at least a portion of the diagnostic data, unless the diagnostic article reading device is in operative connection with a portable diagnostic article including at least one secret code.
3. The apparatus according to claim 1 wherein the second indicia includes machine service data corresponding to at least a portion of the diagnostic data.
4. The apparatus according to claim 1 wherein the at least one processor is operative to determine significance of at least a portion of the diagnostic data, and wherein the second indicia includes device significance indicia.
5. The apparatus according to claim 1 wherein the first indicia corresponds to at least one condition of the at least one currency dispenser.
6. The apparatus according to claim 1 wherein the at least one processor is operative responsive to at least one input to the at least one input device, to cause the automated banking machine to conduct at least one diagnostic test of at least one of the at least one currency dispenser, the at least one printer, and the at least one input device.
7. The apparatus according to claim 1 wherein the second indicia corresponds to at least one remedial action for the at least one condition.
8. The apparatus according to claim 6 wherein the at least one processor is operative to determine at least one result of the at least one diagnostic test, and wherein the at least one processor is operative to cause the second indicia to include indicia corresponding to at least one remedial action, wherein the at least one remedial action corresponds to the at least one result.
9. The apparatus according to claim 1 wherein the at least one processor operates browser software, and wherein at least a portion of the first indicia and the second indicia is output through the at least one display responsive to operation of the browser software.
10. The apparatus according to claim 1 and further comprising the portable diagnostic article, and wherein the diagnostic data corresponds to at least one of performance data, a malfunction, a near malfunction, and an operational trend of at least one of the at least one input device, the at least one printer, and the at least one currency dispenser.
11. Apparatus comprising:
an automated banking machine including:
a housing;
at least one output device operatively supported by the housing;
a plurality of transaction function devices operatively supported by the housing, wherein the plurality of transaction function devices includes at least one currency dispenser;
at least one component operatively engageable with a portable diagnostic article, wherein the at least one component is operatively supported by the housing;
at least one processor in the housing:
at least one data store in the housing, wherein the at least one data store is in operative connection with the at least one processor;
wherein the at least one processor is in operative connection with the at least one component and a plurality of transaction function devices including the at least one currency dispenser;
and wherein the at least one processor is operative responsive to operative connection of a portable diagnostic article and the at least one component, to cause to be output through the at least one output device, first indicia corresponding to data stored in the at least one data store, wherein the diagnostic data corresponds to at least one condition associated with at least one transaction function device;
and wherein the at least one processor is operative to access through the at least one component from an operatively connected portable diagnostic article, service data corresponding to at least a portion of the diagnostic data, and wherein the at least one processor is operative to cause the at least one output device to output second indicia corresponding to at least a portion of the service data.
12. The apparatus according to claim 11 wherein the diagnostic data corresponds to the at least one currency dispenser, and wherein the at least one condition corresponds to at least one of performance, a malfunction, a near malfunction, and at least one operational trend associated with the at least one currency dispenser, and wherein the second indicia is indicative of at least one remedial action for the at least one condition.
13. The apparatus according to claim 12 wherein the at least one component comprises a CD reader, and further comprising the portable diagnostic article, wherein the portable diagnostic article includes a CD.
14. Apparatus comprising:
an automated banking machine including:
a housing;
at least one output device operatively supported by the housing;
a plurality of transaction function devices operatively supported by the housing;
at least one processor in the housing;
a least one data store in the housing, wherein the at least one data store includes diagnostic data corresponding to at least one condition associated with at least one transaction function device;
wherein the at least one processor is operative to cause the automated banking machine to output first indicia through the at least one output device responsive to at least a portion of the diagnostic data;
and wherein the at least one processor is operative to cause the automated banking machine to communicate with at least one diagnostic tool, wherein the at least one diagnostic tool includes significance data, and wherein the at least one processor is operative responsive to at least a portion of the significance data to output second indicia through the at least one output device, wherein the second indicia corresponds to significance of at least a portion of the diagnostic data.
15. The apparatus according to claim 14 wherein the at least one transaction function device includes a currency dispenser, and wherein the diagnostic data corresponds to a first condition of the currency dispenser, and wherein the first indicia corresponds to the first condition, and wherein the second indicia corresponds to at least one remedial action for the first condition.
16. The apparatus according to claim 14 wherein the at least one transaction function device includes a printer, wherein the diagnostic data corresponds to a first condition of the printer, and wherein the first indicia corresponds to the first condition, and wherein the second indicia corresponds to at least one cause of the first condition.
17. The apparatus according to claim 14 wherein the at least one transaction function device comprises a currency dispenser, and wherein the service tool includes a portable diagnostic article, wherein the portable diagnostic article includes data corresponding to at least one service manual, and wherein the at least one processor is operative responsive to at least one input to at least one input device to cause indicia corresponding to at least a portion of the at least one service manual to be output through the at least one display.