RELATIONSHIP MANAGEMENT FOR MARKETING COMMUNICATIONS
Techniques are presented for managing relationships during communications of marketing activities. Contacts associated with a target of a communication during a marketing activity are expanded in accordance with contact rules. The manners in which the communication is handled with respect to the target and the expanded contacts are driven by treatment rules.
1 . A method, comprising:
expanding contacts associated with a target for a communication of a marketing campaign in response to contact rules; and
managing the communication during the marketing campaign with respect to the target and the contacts using treatment rules.
2 . The method of claim 1 , wherein expanding further includes identifying some contacts as being directly related to the target and some other contacts as being indirectly related to the target.
3 . The method of claim 1 further comprising, associating the contact rules with at least one of the communication and the target.
4 . The method of claim 1 , wherein managing further includes treating a number of the contacts during the communication in a same manner as the target is treated.
5 . The method of claim 1 , wherein managing further includes treating a number of the contacts during the communication in a manner that is independent from how the target is treated.
6 . The method of claim 1 , wherein managing further includes evaluating the treatment rules during the communication in response to information associated with one or more prior communications for the contacts and the target.
7 . The method of claim 1 further comprising, suppressing or excluding a number of the contacts that were expanded in response to suppression rules.
8 . A method, comprising:
receiving a communication associated with a marketing activity for a target;
acquiring contact rules to expand contacts of the communication;
identifying treatment rules for the communication; and
processing the communication for the marketing activity to the target and the contacts in accordance with the treatment rules.
9 . The method of claim 8 , wherein acquiring further includes restricting the contacts in response to one or more prior communications.
10 . The method of claim 8 , wherein processing further includes treating a number of the contacts as the target is treated for the communication.
11 . The method of claim 8 , wherein processing further includes treating a number of the contacts independently from how the target is treated for the communication.
12 . The method of claim 8 further comprising, identifying the target and the contacts from a data store, wherein the target and the contacts are entities defined within the data store.
13 . The method of claim 12 further comprising, establishing logical relationships between a number of the entities within the data store.
14 . The method of claim 13 further comprising, permitting the target to define a number of the logical relationships within the data store.
15 . A system comprising:
a data store; and
a relationship management service, wherein the relationship management service is to manage communications for a marketing activity by acquiring expanded contacts for targets of the communications from the data store in response to contact rules, and wherein the relationship management service is to direct the communications to the targets and the expanded contacts in response to treatment rules.
16 . The system of claim 15 , wherein the data store defines entities and the entities are identified as the targets and the contacts for the communications, and wherein the targets are primary objectives of the marketing activity.
17 . The system of claim 16 , wherein the entities are selectively associated with one another in logical and many-to-many relationships defined in the data store.
18 . The system of claim 15 , wherein the data store also includes the contact rules and the treatment rules.
19 . The system of claim 15 , wherein a number of the treatment rules instruct the relationship management service to treat the expanded contacts of the communications in same manners as the targets are treated for the communications.
20 . The system of claim 15 , wherein a number of the treatment rules instruct the relationship management service to treat the expanded contacts of the communications in independent manners from how the targets are treated for the communications.