Optimizing profitability in business transactions
View Patent ↗Embodiments of the present invention are directed to systems and methods for processing alternatively billed telephone calls, such as, for example, collect calls and third party calls. In some representative embodiments, a method for completing an alternatively billed call between a calling party and a called party comprises establishing a calling party quality score and completing the alternatively billed call if the calling party quality score meets a threshold. In other representative embodiments, the method further comprises establishing a called party quality score and/or a third party quality score, combining the aforementioned quality scores, and completing the alternatively billed call if the combination of quality scores meets a threshold.
1. A method for completing an alternatively billed call between a calling party and a called party, the method comprising: establishing a calling party quality score; establishing a called party quality score; combining the calling party quality score with the called party quality score; and completing the alternatively billed call if the combination of calling and called party quality scores meets a threshold.
2. The method of claim 1 , where the alternatively billed call is a collect call.
3. The method of claim 1 , where the alternatively billed call is a third party call.
4. The method of claim 1 , where establishing the calling party quality score comprises determining at least one calling party quality metric.
5. The method of claim 4 , where the at least one calling party quality metric comprises a calling party's period of residency in a controlled-environment facility.
6. The method of claim 5 , where the at least one calling party quality metric comprises a type of controlled-environment facility.
7. The method of claim 5 , where the at least one calling party quality metric comprises a geographical location of the controlled-environment facility.
8. The method of claim 5 , where the at least one calling party quality metric comprises a call history of at least another resident of the controlled-environment facility.
9. The method of claim 4 , where the at least one calling party quality metric comprises a behavioral characteristic of the calling party.
10. The method of claim 4 , where the at least one calling party quality metric comprises a criminal history of the calling party.
11. The method of claim 4 , where the at least one calling party quality metric comprises a call history of the calling party.
12. The method of claim 11 , where the call history comprises a frequency of calls made by the calling party.
13. The method of claim 11 , where the call history comprises a number of call authorizations granted to the calling party.
14. The method of claim 11 , where the call history comprises the identity of at least one other party previously called by the calling party.
15. The method of claim 11 , where the call history comprises a quality score associated with the at least one other party.
16. The method of claim 13 , where establishing the called party quality score comprises determining at least one called party quality metric.
17. The method of claim 16 , where the at least one called party quality metric comprises a payment history of the called party.
18. The method of claim 16 , where the at least one called party quality metric comprises a credit history of the called party.
19. The method of claim 16 , where the at least one called party quality metric comprises a relationship between the calling party and the called party.
20. A method for completing an alternatively billed call between a calling party and a called party, the method comprising: establishing a calling party quality score:
establishing a third party quality score;
combining the calling party quality score with the third party quality score; and
completing the alternatively billed call if the combination of the calling party and third party quality scores meets a threshold.
21. The method of claim 20 , where establishing the third party quality score comprises determining at least one third party quality metric associated with a third party, where the third party is not a party to the alternatively billed call.
22. A method for completing a call that is billed to a party other than a calling party, the method comprising:
establishing a calling party quality score associated with the called party;
establishing a called party quality score associated with the called party;
combining the calling party quality score with the called party quality score by computing a weighted average of the calling party quality score and the called party quality score; and
completing the call if the combination of quality scores meets a threshold.
23. The method of claim 22 , where the call is a collect call.
24. The method of claim 22 , where the call is a third party call.
25. The method of claim 22 , further comprising:
establishing a third party quality score associated with a third party, where the third party does not participate in the alternatively billed call;
combining the third party quality score with the calling party quality score and the called party quality score; and
completing the call if the combination of quality scores meets a threshold.