System and method for email notification of unanswered telephone calls
View Patent ↗A method of processing a telephone call that includes creating an email notification of the telephone call if the telephone call to a telephone number registered to receive email notifications is determined unanswered and sending the email notification based on information associated with the registered telephone number.
1. A system for processing a telephone call comprising:
a service control point (SCP) obtaining a database record from a database based on a telephone number of the telephone call, the database record including call handling instructions indicating whether the telephone number is registered to receive email notifications;
a service switching point (SSP) receiving the telephone call, forwarding the telephone call based on the call handling instructions to at least one of an intelligent processor and a terminal associated with the telephone number, and determining the call unanswered;
the intelligent processor creating an email notification of the telephone call if the SSP determines the call unanswered and the call handling instructions indicate that the telephone number is registered to receive email notifications, and sending the email notification based on information associated with the registered telephone number,
the SCP determines if the call handling instructions indicate whether the telephone number is registered to a voicemail service,
the SSP forwards the telephone call to the intelligent processor if the SSP determines that the telephone call is unanswered irrespective if the telephone number is registered to the voicemail service,
if the telephone number is registered to the voicemail service, the intelligent processor instructs a calling party of the telephone number to record a voice message and converts the voice message to a text message to be delivered in the email notification,
if the telephone number is not registered to the voicemail service, the intelligent processor generates the email notification including at least a name and telephone number of the calling party.
2. The system of claim 1 , wherein the email notification includes at least one of a calling party number, a calling party name, a time of the call, a date of the call, an audio file of a voice message and text of the voice message.
3. The system of claim 1 , wherein the SSP forwards the telephone call to the terminal based on the call handling instructions and determines the call unanswered if the call is not answered.
4. The system of claim 1 , wherein the SSP determines the call unanswered based on the call handling instructions indicating the call will not be answered.
5. The system of claim 1 , wherein the intelligent processor includes a memory for recording a voice message as an audio file if the call handling instructions indicate the telephone number is registered to receive voicemail service.
6. The system of claim 5 , wherein the intelligent processor further includes a speech-to-text converter for converting the recorded voice message to text if the call handling instructions indicate to convert the recorded voice message to text.
7. The system of claim 1 , wherein the call handling instructions indicate to send the email notification one of immediately and periodically, and the email notification is sent based on the call handling instructions.
8. The system of claim 1 , further comprising:
an email server receiving the email notification from the intelligent processor, storing the email notification and forwarding the email notification to an email address.