Logging call data for failed emergency calls
View Patent ↗A method of logging call data for failed emergency calls includes: receiving from a calling party an emergency call that is to be routed to a Public Safety Answering Point (PSAP) ( 40 ) over a telecommunications network ( 20 ); determining if the received emergency call is connected to the PSAP ( 40 ); and, if the received emergency call fails to be connected to the PSAP ( 40 ), then capturing selected call data regarding the failed emergency call and recording the captured call data.
1. A method of logging call data for failed emergency calls, said method comprising:
(a) receiving from a calling party an emergency call that is to be routed to a Public Safety Answering Point (PSAP) over a telecommunications network;
(b) determining if the received emergency call is connected to the PSAP;
(c) if the received emergency call fails to be connected to the PSAP, then capturing selected call data regarding the failed emergency call;
(d) forwarding and recording the captured call data in a failed emergency call log accessible to an authorized official at the PSAP such that the authorized official can review the captured call data to determine if further treatment of the failed emergency call is appropriate;
(e) sending a notification to the authorized official that the captured call data for the failed emergency call was recorded in the failed emergency call log; and
(f) sending a periodic reminder to the authorized official that the captured call data for the failed emergency call is recorded in the failed emergency call log until the failed emergency call is resolved;
wherein the captured call data includes an indication of a reason the emergency call failed to be connected to the PSAP.
2. The method of claim 1 wherein the call data is maintained in the failed emergency call log so as to be searchable by the authorized official upon accessing the same in accordance with criteria selected thereby.
3. The method of claim 1 wherein the call data is maintained in the failed emergency call log so as to be filterable by the authorized official upon accessing the same in accordance with criteria selected thereby.
4. The method of claim 1 wherein the call data is maintained in the failed emergency call log so as to be sortable by the authorized official upon accessing the same in accordance with criteria selected thereby.
5. The method of claim 1 wherein, if the calling party hangs up before the emergency call is answered by the PSAP, the reason the emergency call failed in the captured call data includes a code indicating the calling party hung up before the emergency call was answered.
6. The method of claim 1 wherein, if the PSAP could not answer the emergency call because it was busy, the reason the emergency call failed in the captured call data includes a code indicating the PSAP was busy.
7. The method of claim 1 wherein, if the telecommunications network could not route the call to the PSAP, the reason the emergency call failed in the captured call data includes a code indicating the emergency call could not be routed.
8. The method of claim 1 , further comprising:
(e) sending a notification to the authorized official that the captured call data for the failed emergency call was forwarded to the failed emergency call log.
9. A system for logging call data for failed emergency calls, said system comprising:
receiving means for receiving from a calling party an emergency call that is to be routed to a Public Safety Answering Point (PSAP) over a telecommunications network;
determining means for determining if the emergency call received by the receiving means is connected to the PSAP;
capturing means for capturing selected call data regarding the emergency call received by the receiving means if the received emergency call fails to be connected to the PSAP;
recording means for forwarding and recording call data captured by the capturing means in a failed emergency call log accessible to an authorized official at the PSAP such that the authorized official can review the captured call data to determine if further treatment of the failed emergency call is appropriate;
notifying means for sending a notification to the authorized official that the captured call data for the failed emergency call was recorded in the failed emergency call log; and
means for sending a periodic reminder to the authorized official that the captured call data for the failed emergency call is recorded in the failed emergency call log until the failed emergency call is resolved;
wherein the captured call data includes an indication of a reason the emergency call failed to be connected to the PSAP.
10. The system of claim 9 wherein the call data is maintained in the failed emergency call log so as to be searchable by the authorized official upon accessing the same in accordance with criteria selected thereby.
11. The system of claim 9 wherein the call data is maintained in the failed emergency call log so as to be filterable by the authorized official upon accessing the same in accordance with criteria selected thereby.
12. The system of claim 9 wherein the call data is maintained in the failed emergency call log so as to be sortable by the authorized official upon accessing the same in accordance with criteria selected thereby.
13. The system of claim 9 wherein, if the calling party hangs up before the emergency call is answered by the PSAP, the reason the emergency call failed in the captured call data includes a code indicating the calling party hung up before the emergency call was answered.
14. The system of claim 9 wherein, if the PSAP could not answer the emergency call because it was busy, the reason the emergency call failed in the captured call data includes a code indicating the PSAP was busy.
15. The system of claim 9 wherein, if the telecommunications network could not route the call to the PSAP, the reason the emergency call failed in the captured call data includes a code indicating the emergency call could not be routed.
16. The system of claim 9 , further comprising:
means for sending a notification to the authorized official that the captured call data for the failed emergency call was forwarded to the failed emergency call log.
17. A telecommunications network comprising:
a Public Safety Answering Point (PSAP) to which emergency calls are routed;
an originating node that provides a calling party access to the telecommunications network, said originating node, upon receiving an emergency call from the calling party, attempting to connect the emergency call to the PSAP over the telecommunications network, determining if the received emergency call is connected to the PSAP, and, if the received emergency call fails to be connected to the PSAP, capturing selected call data regarding the failed emergency call; and,
a failed emergency call log accessible to an authorized official at the PSAP to which the captured call data is forwarded by the originating node, wherein the captured call data is recorded such that the authorized official can review the captured call data to determine if further treatment of the failed emergency call is appropriate;
wherein the captured call data recorded in the failed emergency call log includes an indication of a reason the emergency call failed to be connected to the PSAP;
wherein a notification is sent to the PSAP to notify the authorized official that the captured call data for the failed emergency call was recorded in the failed emergency call log;
wherein a periodic reminder is sent to the PSAP to remind the authorized official that the captured call data for the failed emergency call is recorded in the failed emergency call log until failed emergency call is resolved.
18. The telecommunications network of claim 17 wherein a notification is sent to the PSAP to notify the authorized official that the captured call data for the failed emergency call was forwarded to the failed emergency call log.
19. The telecommunications network of claim 17 wherein, if the calling party hangs up before the emergency call is answered by the PSAP, the reason the emergency call failed in the captured call data includes a code indicating the calling party hung up before the emergency call was answered.
20. The telecommunications network of claim 17 wherein, if the PSAP could not answer the emergency call because it was busy, the reason the emergency call failed in the captured call data includes a code indicating the PSAP was busy.
21. The telecommunications network of claim 17 wherein, if the telecommunications network could not route the call to the PSAP, the reason the emergency call failed in the captured call data includes a code indicating the emergency call could not be routed.