Controlling a shutoff/restart of mobile virtual network operations prepaid services
View Patent ↗This invention relates to a feature for controlling resellers of telecommunications services. A service provider may freeze the accounts, and therefore service, for all customers of a reseller if that reseller is behind on payments to the service provider. In one preferred embodiment, all customers of a reseller are identified with a reseller identification field in the customer's data stored by the service provider. When the service provider issues a freeze order, the account records for all customers of the reseller, identified by the reseller identification stored for each customer, are set into a frozen state wherein these customers cannot initiate or receive calls; after the frozen state is removed, the various promotions allotted to each customer are reinstated. Advantageously, the threat of freezing service to the customers of the reseller is a potent weapon to force the reseller to pay the service provider.
1. A telecommunications system comprising:
a reseller for receiving payments from customers of said reseller;
a customer billing system for calculating and accumulating charges for telecommunications calls made by said customers; and
a service provider network for connecting calls made to or from said customers;
said reseller for paying said service provider for telecommunications services provided to said customers of said reseller;
wherein each customer of said reseller has a data block in said service provider network for identifying said reseller and for storing accounting data for said customer;
means, responsive to a recognition by an administrator of said service provider network that said reseller is delinquent in payments to said service provider, for sending a first message to said service provider;
means, responsive to reception of said first message for freezing accounts of prepaid account customers of said reseller;
means, responsive to reception of said first message for denying incoming and outgoing service to customers having frozen accounts;
a reseller data block for identifying all customers of said reseller with a call in progress at the time said first message is received;
means for permitting said calls in progress to be completed prior to denying incoming and outgoing service to said customers having calls in progress at the time said first message is received;
means, responsive to receipt of a second request message from said administrator for unfreezing the accounts of said prepaid account customers and restoring incoming and outgoing service to said prepaid account customers.
2. The apparatus of claim 1 further comprising means for notifying customers of said reseller during the freeze period.
3. The apparatus of claim 1 wherein said means for freezing customer accounts adjust said customer accounts for the freeze interval.
4. The apparatus of claim 1 wherein said means for denying permit incoming calls to customers with frozen accounts.
5. The apparatus of claim 1 wherein said means for denying permit incoming calls to customers having frozen accounts from callers served by said service provider.
6. The apparatus of claim 1 wherein said means for denying permit calls from a service desk of said service provider to customers having a frozen account.
7. The apparatus of claim 1 wherein said identified customers of a reseller whose accounts are frozen further comprise postpaid customers.