Score-driven management of recordings
View Patent ↗Systems and methods are provided for score-driven management of such recordings. A score is assigned to a recording based at least in part on a plurality of monitored events that are detected for the call being recorded, and such score is then used for managing the recording, such as managing storage and/or post-processing of the recording. A recording manager is provided, which is operable to perform score-driven management of a recording. According to one embodiment, an initial score is determined for a recording at the initiation of the call being recorded. Such initial score may be determined based on fixed factors that are known at the time of the call's initiation. Various events related to the call are monitored during the call, and the score is then revised based on detected events. Management of storage, post-processing, and/or other handling of the recording is then based on the score assigned thereto.
1. A method comprising:
assigning an initial numerical score to a recording of a call between a calling party and a called party;
modifying the initial numerical score into a final numerical score based, at least in part, upon a call-related event detected during a monitoring of the call, the call-related event causing the initial numerical score to be increased or decreased by a predetermined amount; and
selecting, among two or more different types of storage, a given type of storage where to store the recording based, at least in part, upon the final numerical score.
2. The method of claim 1 , wherein the calling party is resident of a correctional facility and the called party is a non-resident of the correctional facility.
3. The method of claim 1 , wherein the call-related event detected during the monitoring of the call includes an attempted initiation of a three-way call.
4. The method of claim 1 , wherein the call-related event detected during the monitoring of the call includes a change in a number of unique voices participating on the call.
5. The method of claim 1 , wherein the call-related event detected during the monitoring of the call includes a language spoken by one or more parties to the call.
6. The method of claim 1 , wherein the call-related event detected during the monitoring of the call includes a manual flagging of the call as being of interest by a person monitoring the call.
7. The method of claim 1 , wherein the two or more different types of storage are selected from the group consisting of: a temporary type of storage, an online type of storage, a near-line type of storage, and an offline type of storage.
8. The method of claim 1 , further comprising selecting a length of time during which to store the recording based, at least in part, upon the final numerical score.
9. The method of claim 1 , further comprising selecting a first length of time during which to store the recording in a first type of storage and a second length of time during which to store the recording in a second type of storage based, at least in part, upon the final numerical score.
10. The method of claim 1 , further comprising selecting between manual analysis and automated keyword detection to process the recording based, at least in part, upon the final numerical score.
11. The method of claim 1 , further comprising prioritizing a review of the recording among other recordings based, at least in part, upon the final numerical score.
12. The method of claim 1 , wherein the call-related event detected during the monitoring of the call includes a predefined word spoken by one or more parties to the call.
13. A method comprising:
assigning an initial numerical score to a recording of a call between a calling party and a called party;
modifying the initial numerical score into a final numerical score based, at least in part, upon a call-related event detected during a monitoring of the call, the call-related event causing the initial numerical score to be increased or decreased by a predetermined amount; and
selecting a length of time during which to store the recording based, at least in part, upon the final numerical score.
14. The method of claim 13 , wherein the calling party is resident of a correctional facility and the called party is a non-resident of the correctional facility.
15. The method of claim 13 , wherein the call-related event detected during the monitoring of the call includes an attempted initiation of a three-way call.
16. The method of claim 13 , wherein the call-related event detected during the monitoring of the call includes a change in a number of unique voices participating on the call.
17. The method of claim 13 , wherein the call-related event detected during the monitoring of the call includes a language spoken by one or more parties to the call.
18. The method of claim 13 , wherein the call-related event detected during the monitoring of the call includes a manual flagging of the call as being of interest by a person monitoring the call.
19. The method of claim 13 , further comprising selecting, among two or more different types of storage, a given type of storage where to store the recording based, at least in part, upon the final numerical score.
20. The method of claim 19 , wherein the two or more different types of storage are selected from the group consisting of: a temporary type of storage, an online type of storage, a near-line type of storage, and an offline type of storage.
21. The method of claim 13 , further comprising selecting a first length of time during which to store the recording in a first type of storage and a second length of time during which to store the recording in a second type of storage based, at least in part, upon the final numerical score.
22. The method of claim 13 , further comprising selecting between manual analysis and automated keyword detection to process the recording based, at least in part, upon the final numerical score.
23. The method of claim 13 , further comprising prioritizing a review of the recording among other recordings based, at least in part, upon the final numerical score.
24. The method of claim 13 , wherein the call-related event detected during the monitoring of the call includes a predefined word spoken by one or more parties to the call.
25. A method comprising:
assigning an initial numerical score to a recording of a call between a calling party and a called party;
modifying the initial numerical score into a final numerical score based, at least in part, upon a call-related event detected during a monitoring of the call, the call-related event causing the initial numerical score to be increased or decreased by a predetermined amount; and
selecting between manual analysis and automated keyword detection to process the recording based, at least in part, upon the final numerical score.
26. The method of claim 25 , wherein the calling party is resident of a correctional facility and the called party is a non-resident of the correctional facility.
27. The method of claim 25 , wherein the call-related event detected during the monitoring of the call includes an attempted initiation of a three-way call.
28. The method of claim 25 , wherein the call-related event detected during the monitoring of the call includes a change in a number of unique voices participating on the call.
29. The method of claim 25 , wherein the call-related event detected during the monitoring of the call includes a language spoken by one or more parties to the call.
30. The method of claim 25 , wherein the call-related event detected during the monitoring of the call includes a manual flagging of the call as being of interest by a person monitoring the call.
31. The method of claim 25 , further comprising selecting, among two or more different types of storage, a given type of storage where to store the recording based, at least in part, upon the final numerical score.
32. The method of claim 31 , wherein the two or more different types of storage are selected from the group consisting of: a temporary type of storage, an online type of storage, a near-line type of storage, and an offline type of storage.
33. The method of claim 25 , further comprising selecting a length of time during which to store the recording based, at least in part, upon the final numerical score.
34. The method of claim 25 , further comprising selecting a first length of time during which to store the recording in a first type of storage and a second length of time during which to store the recording in a second type of storage based, at least in part, upon the final numerical score.
35. The method of claim 25 , further comprising prioritizing a review of the recording among other recordings based, at least in part, upon the final numerical score.
36. A method comprising:
assigning an initial numerical score to a recording of a call between a calling party and a called party;
modifying the initial numerical score into a final numerical score based, at least in part, upon a call-related event detected during a monitoring of the call, the call-related event causing the initial numerical score to be increased or decreased by a predetermined amount; and
prioritizing a review of the recording among other recordings based, at least in part, upon the final numerical score.
37. The method of claim 36 , wherein the calling party is resident of a correctional facility and the called party is a non-resident of the correctional facility.
38. The method of claim 36 , wherein the call-related event detected during the monitoring of the call includes an attempted initiation of a three-way call.
39. The method of claim 36 , wherein the call-related event detected during the monitoring of the call includes a change in a number of unique voices participating on the call.
40. The method of claim 36 , wherein the call-related event detected during the monitoring of the call includes a language spoken by one or more parties to the call.
41. The method of claim 36 , wherein the call-related event detected during the monitoring of the call includes a manual flagging of the call as being of interest by a person monitoring the call.
42. The method of claim 36 , further comprising selecting, among two or more different types of storage, a given type of storage where to store the recording based, at least in part, upon the final numerical score.
43. The method of claim 42 , wherein the two or more different types of storage are selected from the group consisting of: a temporary type of storage, an online type of storage, a near-line type of storage, and an offline type of storage.
44. The method of claim 36 , further comprising selecting a length of time during which to store the recording based, at least in part, upon the final numerical score.
45. The method of claim 36 , further comprising selecting a first length of time during which to store the recording in a first type of storage and a second length of time during which to store the recording in a second type of storage based, at least in part, upon the final numerical score.
46. A system comprising:
a call recording module configured to record a call between a resident of a correctional facility and a non-resident of the correctional facility;
a call monitoring module coupled to the call recording module, the call monitoring module configured to detect a call-related event during a monitoring of the call; and
a recording manager module coupled to the call monitoring module, the recording manager module configured to assign an initial numerical score to the recording at an initiation of the call and to modify the initial numerical score into a final numerical score during the monitoring of the call based, at least in part, on a numerical value associated with the call-related event, the recording manager module further configured to:
select, among two or more different types of storage, a given type of storage where to store the recording based, at least in part, upon the final numerical score;
select a length of time during which to store the recording based, at least in part, upon the final numerical score;
select between manual analysis and automated keyword detection to process the recording based, at least in part, upon the final numerical score; or
prioritize a review of the recording among other recordings based, at least in part, upon the final numerical score.
47. The system of claim 46 , wherein the call-related event detected during the monitoring of the call includes an attempted initiation of a three-way call.
48. The system of claim 46 , wherein the call-related event detected during the monitoring of the call includes a change in a number of unique voices participating on the call.
49. The system of claim 46 , wherein the call-related event detected during the monitoring of the call includes a language spoken by one or more parties to the call.
50. The system of claim 46 , wherein the call-related event detected during the monitoring of the call includes a manual flagging of the call as being of interest by a person monitoring the call.
51. The system of claim 46 , wherein the two or more different types of storage are selected from the group consisting of: a temporary type of storage, an online type of storage, a near-line type of storage, and an offline type of storage.
52. The system of claim 46 , further comprising selecting a first length of time during which to store the recording in a first type of storage and a second length of time during which to store the recording in a second type of storage based, at least in part, upon the final numerical score.