Adaptive help system and user interface
View Patent ↗A help system tracks user search queries and builds a database by matching the user query to the user's selected result from the search system. As the user repeatedly searches, the user's terminology may be associated with particular search keywords. A relevance factor may be computed using the database for future searches. In some cases, modifications to a user interface may be made by replacing the user's terminology with a function in the user interface, or by highlighting a user's terminology on the user interface using a floating box such as a tool tip.
1. A method comprising:
presenting a user interface having at least one user selectable function and a help query input;
receiving a help query;
searching a database of help responses, each of said help responses being assigned at least one keyword, said database comprising synonym relationships for at least a portion of said help query;
generating a group of help responses;
calculating a relevance factor for each of said help responses in said group to form a list of help responses;
presenting said list of help responses;
tracking a selected response from said list; and
associating said at least a portion of said help query with at least one keyword assigned to said selected response, said associating comprising establishing a synonym relationship between said at least one keyword and said at least one user selectable function; said associating further comprising changing a relevance factor for said synonym relationship;
adding tool tins to said at least one user selectable function by a method comprising:
determining a keyword associated with said user selectable function;
determining at least a portion of said help query that is associated with said keyword;
determining a first relevance factor for said at least a portion of said help query input and said keyword; and
determining that said first relevance factor is above a predetermined limit and displaying said tool tins comprising said at least a portion of said help query.
2. The method of claim 1 wherein said keyword comprises a plurality of words.
3. The method of claim 1 wherein said at least a portion of said help query comprises a phrase.
4. The method of claim 1 wherein said synonym relationships comprise predetermined synonym relationships.
5. A computer readable storage medium comprising computer executable instructions adapted to perform the method of claim 1 .
6. A computer readable storage medium comprising computer executable instruction adapted to create a user interface comprising:
a user selectable function;
a help system adapted to:
receive a help query;
search a database of help responses, each of said help responses being assigned at least one keyword, said database comprising synonym relationships for at least a portion of said help query;
generate a group of help responses;
calculate a relevance factor for each of said help response in said group to form a list of help responses;
present said list of help responses;
track a selected response from said list;
associate said at least a portion of said help query with at least one keyword assigned to said selected response, said associate comprising establishing a synonym relationship between said at least one keyword and said at least a portion of said help query, said associating further comprising incrementing a relevance factor for said synonym relationship;
add tool tins to said user selectable function by a method comprising:
determining a keyword associated with said user selectable function;
determining at least a portion of said help query that is associated with said keyword;
determining a first relevance factor for said at least a portion of said help query input and said keyword; and
determining that said first relevance factor is above a predetermined limit and displaying said tool tins comprising said at least a portion of said help query.
7. The user interface of claim 6 wherein said database comprises predefined synonym relationships.
8. The user interface of claim 6 wherein said at least a portion of said help query comprises a phrase.