Fully integrated joined line records
View Patent ↗A method, system, and medium are provided for routing a call through telecommunications relay services while maintaining desired call information. The present invention includes routing calls through the telecommunications relay services system using a variety of signaling protocols while maintaining call information. A method of integrating line information into a telephone signal is provided. The method includes receiving line information in a packet header and parsing the header to extract the line record information. The parsed information is converted into a set-up message in Integrated Services Digital Network protocol. The method also determines if a specific telephony carrier is identified in the parsed header. If a specific telephone carrier is identified, the signal is directed to the identified carrier along with the set-up message.
1. One or more non-transitory computer-readable media having computer-useable instructions embodied thereon for performing a method of integrating line record information into a telephony signal, the method comprising:
receiving line record information in a packet header that identifies parameters of a telephone signal;
parsing the header to extract the line record information; and
determining if a specific telephony carrier is identified, and if so, directing the signal to said identified carrier.
2. The method of claim 1 , further comprising converting the parsed header line record information into a set-up message in integrated services digital network protocol.
3. The method of claim 1 , wherein the received line record information packet is in the form of a Session Initiation Protocol (SIP) header.
4. The method of claim 1 , wherein the parsing step is achieved through the use of computer-useable instructions in the form of a TCL script.
5. The method of claim 2 , wherein the set-up message is formatted as User-to-User Information in the set-up message.
6. The method of claim 1 , wherein the received line record information originates from an automatic call distributor associated with a telephone relay service provided to assist the hearing impaired.
7. The method of claim 2 , further comprising converting the signaling from ISDN format into SS7 format.
8. A computer implemented method for providing carrier of choice selection within a telecommunications relay services (TRS) system, the method comprising:
receiving line record information in feature group D (FGD) format and placing the line record information in a packet header;
delivering the line record information through a network;
parsing the header to extract the line record information;
converting the parsed header line record information into a set-up message in integrated services digital network protocol; and
determining if a specific telephony carrier is identified, and if so, directing the signal to said identified carrier along with the set-up message.
9. The method of claim 8 , wherein the received line record information is placed in a Session Initiation Protocol (SIP) packet header.
10. The method of claim 9 , wherein the parsing step is achieved through the use of computer-useable instructions in the form of a TCL script.
11. The method of claim 8 , wherein the set-up message is formatted as User-to-User Information in the set-up message.
12. The method of claim 11 , wherein the received line record information originates from an automatic call distributor associated with a TRS.
13. The method of claim 12 , further comprising converting the signaling from ISDN format into SS7 format.