Automatic software maintenance with change requests
System-level information is retrieved from a remote system and a request is automatically sent to an update agent for a list of software updates for the remote system. The request includes the retrieved system-level information. The update agent provides a list of available software updates that is filtered based at least in part on the system-level information. The filtered list of software updates is then sent to the remote system. The enterprise system receives user input indicating a selection of one or more software updates from the filtered list. Selected software updates are incorporated into a business action.
1 . A method, comprising:
retrieving current system-level information for a remote system;
automatically sending a request to an update server for a list of software updates for the remote system, wherein the request includes the retrieved system-level information;
receiving from the update server a filtered list of one or more available software updates, wherein the filtered list is filtered based at least in part on the retrieved system-level information;
receiving user input indicating one or more software updates selected from the filtered list; and
incorporating the selected software updates into a business action.
2 . The method of claim 1 , wherein the request is sent according to a user-defined periodic schedule.
3 . The method of claim 1 , wherein the system-level information includes at least one of a software component version, a support package level, a software component version timestamp, and a support package level timestamp.
4 . The method of claim 1 , wherein the filtered list of available software updates is further filtered based at least in part on business component designations for the remote system.
5 . The method of claim 4 , wherein the business component designations are user-customized.
6 . The method of claim 1 , wherein incorporating the selected software updates into a business action comprises incorporating the selected software updates into a change management process.
7 . The method of claim 6 , further comprising:
receiving user input indicating a modification to the one or more selected software updates; and
updating the change management process based on the modification.
8 . The method of claim 1 , wherein the business action is selected from the group consisting of a postponement action and a rejection action.
9 . An article of manufacture comprising a computer-readable medium having content stored thereon to provide instructions to result in an electronic device performing operations including:
retrieving current system-level information for a remote system;
automatically sending a request to an update server for a list of software updates for the remote system, wherein the request includes the retrieved system-level information;
receiving from the update server a filtered list of one or more available software updates, wherein the filtered list is filtered based at least in part on the retrieved system-level information;
receiving user input indicating one or more software updates selected from the filtered list; and
incorporating the selected software updates into a business action.
10 . The article of manufacture of claim 9 , wherein the system-level information includes at least one of a software component version, a support package level, a software component version timestamp, and a support package level timestamp.
11 . The article of manufacture of claim 9 , wherein the filtered list of available software updates is further filtered based at least in part on business component designations for the remote system.
12 . The article of manufacture of claim 11 , wherein the business component designations are user-customized.
13 . The article of manufacture of claim 9 , wherein incorporating the selected software updates into a business action comprises incorporating the selected software updates into a change management process.
14 . The article of manufacture of claim 13 , further having content to provide instructions to result in the electronic device performing additional operations including:
receiving user input indicating a modification to the one or more selected software updates; and
updating the change management process based on the modification.
15 . The article of manufacture of claim 9 , wherein the business action is selected from the group consisting of a postponement action and a rejection action.
16 . A software update manager for a computer system, comprising:
a retriever to retrieve current system information from the system;
a requester coupled with the retriever to automatically send a request for a list of software updates for the system, wherein the request includes the retrieved system information;
an update agent coupled with the requester to process the request and respond by providing a filtered list of one or more available software updates, wherein the filtered list is filtered based at least in part on the retrieved system information;
a selection agent to facilitate a selection of one or more software updates selected from the filtered list; and
a business action agent coupled with selection agent to incorporate selected software updates into a business action.
17 . The update manager of claim 16 , wherein the business action is a change management process.
18 . The update manager of claim 17 , wherein the selection agent receives user input indicating a modification to the one or more selected software updates and the business action agent updates the change management process.
19 . The update manager of claim 16 , wherein the business action is selected from the group consisting of a postponement action and a rejection action.