Flexible recharge system for prepaid telecommunications service
View Patent ↗This invention relates to a method and apparatus for handling prepaid recharge requests in a telecommunications network. If the prepaid recharge request results in exceeding a recharge cap, the requesting customer is provided with one or more alternative rewards, such as bonus points for making a limited class of calls, for the excess beyond the cap. Advantageously, the service provider and service resellers can provide incentives to customers to continue to use the maximum amount of service without removing restrictions on a cap or the time limit by which prepaid services must be used.
1. A method of handling recharge requests for a customer having prepaid telecommunications service, provided by a carrier but sold through a reseller, comprising the steps of:
storing a prepaid class of service for said customer under the control of said reseller;
testing whether a recharge causes a customer's account to exceed a cap for that customer;
if the recharge amount causes the customer to exceed the cap, examining said class of service of said customer to determine a treatment for an excess of said recharge beyond said cap.
2. The method of claim 1 wherein said reward comprises an addition to the customer's balance beyond the cap.
3. The method of claim 1 wherein said reward comprises adding to a balance use cutoff date for said customer.
4. The method of claim 1 wherein said reward comprises bonus points for use in providing a limited class of telecommunications service.
5. The method of claim 4 wherein said limited class of telecommunications service comprises calls to the caller's home area.
6. The method of claim 1 further comprising the step of:
accessing said class of service from a terminal of a reseller.
7. The method of claim 6 wherein the step of accessing comprises the step of changing said cap.
8. The method of claim 1 wherein said class of service comprises data on said customer's subscriber identity and account status.
9. The method of claim 8 wherein said customer's subscriber identity comprises data for identifying reseller or service provider employees.
10. The method of claim 1 wherein said treatment for an excess comprises static rules for establishing minimum levels of said alternative rewards.
11. The method of claim 10 wherein said static rules comprise rules based on method of payment of a recharge amount.
12. The method of claim 1 wherein said treatment for an excess comprises dynamic rules based on date of a recharge request.
13. Apparatus for handling recharge requests for a customer having prepaid telecommunications service provided by a carrier but sold through a reseller, comprising:
means for storing a prepaid class of service for said customer under the control of said reseller;
means for detecting whether a recharge causes a customer's account to exceed a cap for that customer;
means, responsive to detecting that the recharge amount causes the customer to exceed the cap, for examining said class of service of said customer to determine a treatment for an excess of said recharge beyond said cap.
14. The apparatus of claim 13 wherein said reward comprises an addition to the customer's balance beyond the cap.
15. The apparatus of claim 13 wherein said reward comprises adding to a balance use cutoff date for said customer.
16. The apparatus of claim 13 wherein said reward comprises bonus points for use in providing a limited class of telecommunications service.
17. The apparatus of claim 13 further comprising:
a terminal of a reseller; and
means for accessing said class of service from said terminal of a reseller.
18. The apparatus of claim 17 wherein said means for accessing comprises means for changing said cap.