Control of prepaid balance status notification
View Patent ↗This invention relates to an enhanced method and apparatus for providing notification to a telecommunications customer using prepaid service that his/her prepaid balance is below a pre-specified threshold. The number of notifications is limited to a specified number within a specified interval. Advantageously, the customer is spared the nuisance o receiving multiple notifications when he/she is already aware of the problem.
1. A method of notifying a customer of a status of the customer's prepaid telecommunications account, comprising the steps of:
storing a notification database for said customer, said database comprising a limit of a number of low balance notifications to be provided to said customer during a specified interval;
if, before, during, or after said customer makes a call, a prepaid balance for said customer is below a pre-specified threshold and fewer than N notifications have been provided to said customer during said interval, providing a low balance notification to said customer.
2. The method of claim 1 wherein said parameter N is stored in said notification database of said customer.
3. The method of claim 1 wherein said interval is specified in said notification database of said customer.
4. The method of claim 1 wherein low balance notifications are allowed only after a call.
5. The method of claim 1 further comprising the step of:
providing a zero or negative balance notification to said customer if said prepaid balance goes to zero or negative.
6. The method of claim 5 wherein said zero or negative balance notification is provided even if N notifications had previously been provided.
7. The method of claim 1 further comprising the steps of:
testing whether said customer can return an acknowledgment message to said low balance notification; and
stopping further low balance notifications if said customer returns an acknowledgment message.
8. The method of claim 1 further comprising the step of:
said customer accessing said database to modify its contents.
9. The method of claim 1 wherein a notification message can be suppressed during specified hours and/or days of the week.
10. The method of claim 1 wherein a type of said notification is stored in said notification database and said notification conforms to said type.
11. The method of claim 1 wherein the notification database for said customer comprises one of a plurality of one or more notification data sets of a vendor of prepaid service of said customer.
12. Apparatus for notifying a customer of a status of the customer's prepaid telecommunications account, comprising:
a notification database for said customer, said database comprising a limit of a number of low balance notifications to be provided to said customer during a specified interval;
means for detecting that said customer's prepaid balance is at or below a pre-specified threshold;
means, responsive to detecting that said customer's prepaid balance is at or below said threshold, and that fewer than N notifications having been provided to said customer, for providing a low balance notification to said customer before, during or after said customer makes a call.
13. The apparatus of claim 12 wherein a value of N is stored in said notification database of said customer.
14. The apparatus of claim 12 wherein low balance notifications are allowed only after a call.
15. The apparatus of claim 12 further comprising means for providing a zero or negative balance notification to said customer if said prepaid balance goes to zero or negative.
16. The apparatus of claim 12 further comprising:
means for testing whether said customer can return an acknowledgment message to said low balance notification; and
stopping further low balance notifications if said customer returns an acknowledgment message.
17. The apparatus of claim 12 further comprising means for permitting said customer to access said database to modify its contents.
18. The apparatus of claim 12 wherein a notification message can be suppressed during specified hours and/or days of the week.
19. The apparatus of claim 12 wherein a type of said notification is stored in said notification database and said notification conforms to said type.
20. The apparatus of claim 12 wherein the notification database for said customer comprises one of a plurality of one or more notification data sets of a vendor of prepaid service of said customer.