Private-branch exchange that provides outgoing calling for an off-premises terminal in the presence of a third-party application
View Patent ↗A telecommunications system is disclosed that enables a user to pair a desk set that is an extension of a private-branch exchange with a cell phone that is accessible via the Public Switched Telephone Network. One feature of the telecommunications system enables a call that is directed to the user's desk set to be automatically forwarded to the user's cell phone. This is advantageous to the user because it provides the illusion to the caller that the user is physically in her office when she is not necessarily there. A similar feature also provides the illusion when a third party initiates a call that connects the user's cell phone to a called party. Such a third party includes a computer-telephony integration (CTI) application in a telephone telemarketing center, which automatically places many outgoing telephone calls.
1. A method comprising:
allocating, by an application server, from a pool of ports at a private branch exchange system, a port P that is capable of emulating a telephone extension, wherein the extension is known only to the application server and to the private branch exchange;
establishing, by the private branch exchange system, a resultant call between a telephone number T and a telephone number C while transmitting a telephone number D as the calling-party number to the telephone number T; and
deallocating the port P during the resultant call;
wherein the telephone number C is associated with the telephone number D in a data structure;
wherein the telephone number D is within the address space of a private-branch exchange; and
wherein the resultant call is based on at least one precursor call having been made that includes port P.
2. The method of claim 1 wherein establishing the resultant call comprises:
(1) establishing a first precursor call from the port P to the telephone number D; and
(2) establishing a second precursor call from the telephone number D to the telephone number T.
3. The method of claim 2 wherein establishing the resultant call further comprises extending the first precursor call to the telephone number C.
4. The method of claim 3 wherein establishing the resultant call further comprises combining the first precursor call with the second precursor call to generate the resultant call.
5. The method of claim 1 wherein establishing the resultant call comprises directing a first precursor call to be placed from the port P to the telephone number D.
6. The method of claim 5 wherein establishing the resultant call comprises extending the first precursor call to the telephone number C.
7. The method of claim 1 wherein establishing the resultant call comprises:
(1) enabling a capability that extends calls to the telephone number C that are placed to the telephone number D;
(2) directing a first precursor call to be established from the port P to the telephone number D; and
(3) directing a second precursor call to be established from the telephone number D to the telephone number T.
8. The method of claim 7 wherein establishing the resultant call further comprises directing the first precursor call to be transferred to the second precursor call to generate the resultant call.
9. The method of claim 1 wherein the telephone number C is within the address space of the Public Switched Telephone Network.
10. The method of claim 1 further comprising indicating, at a telephone terminal that corresponds to the telephone number D, the existence of the resultant call.
11. A method comprising:
determining, by an application server, that a port P, at a private branch exchange system, is available for use, wherein the port P is capable of emulating a telephone extension, and wherein the extension is known only to the application server and to the private branch exchange;
directing, by the application server, (i) a first precursor call to be placed from the port P to a telephone number D, and (ii) the first precursor call to be placed on hold at the port P;
directing, by the application server, (iii) a second precursor call to be placed from the telephone number D to a telephone number T, and (iv) the first precursor call and the second precursor call to be combined to generate a resultant call while transmitting the telephone number D to the telephone number T as the calling party number of the resultant call; and
deallocating the port P during the resultant call.
12. The method of claim 11 wherein directing the first precursor call and the second precursor call to be combined comprises (i) directing the second precursor call to be transferred to the port P, and (ii) directing the first precursor call to be transferred to the second precursor call to generate the resultant call.