IP Library Granted Patent US 7,832,634
Granted Patent B1
US 7,832,634 · App. 11/690,291 · Granted Nov 16, 2010

Customer care intelligent routing

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Quick Facts
Patent No.
US 7,832,634
App. No.
11/690,291
Granted
Nov 16, 2010
Kind
B1
Abstract

A system is provided for customer care intelligent routing. The system includes a mobile device and a server. The mobile device includes a transaction component and an error manager. The error manager determines that an error occurred during a point-of-sale transaction involving the transaction component and promotes the transmitting of transaction data to the server. The server determines a provider related to the error, and promotes the routing of the transaction data to the related provider.

Claims (26)

1. A system for customer care intelligent routing, comprising:

a server; and

a mobile device comprising a transaction component, and an error manager to determine that an error occurred during a point of sale transaction between the transaction component and a proximate point of sale device and to promote transmitting transaction data to the server, wherein the server determines which provider of a plurality of providers is related to the error, and promotes routing of the transaction data to the related provider.

2. The system of claim 1 , wherein the server is further operable to promote routing of communication from the mobile device to the related provider.

3. The system of claim 1 , wherein the transaction data includes error data.

4. The system of claim 1 , wherein the transaction data enables the related provider to communicate with the mobile device to correct the error.

5. The system of claim 1 , wherein the plurality of providers comprise a network service provider, a financial provider, a mobile device provider, and a mobile wallet provider.

6. The system of claim 1 , wherein the proximate point of sale device sends error data to the mobile device.

7. The system of claim 1 , wherein the transaction data comprises historical transaction data.

8. A method for customer care intelligent routing, comprising:

determining that an error has occurred during a point of sale transaction between a mobile device and a proximate point of sale device;

determining which provider of a plurality of providers is related to the error; and

promoting routing of transaction data to the related provider.

9. The method of claim 8 , further comprising promoting routing of communication from the mobile device to the related provider.

10. The method of claim 8 , wherein the transaction data comprises at least one of error data, device information, application information, device state data, and application state data.

11. The method of claim 8 , wherein the transaction data enables the related provider to communicate with the mobile device to correct the error.

12. The method of claim 8 , wherein the related provider is one of a network service provider, a financial provider, a mobile device provider, and a mobile wallet provider.

13. The method of claim 8 , further comprising sending error data to the mobile device.

14. The method of claim 8 , wherein the transaction data comprises historical transaction data.

15. A system for customer care intelligent routing, comprising:

a mobile device comprising a transaction component and an error manager, the error manager determines whether an error has occurred during a point of sale transaction between the transaction component and a proximate point of sale device and promotes determining which provider of a plurality of providers is related to the error, and the error manager further promotes routing of transaction data to the related provider.

16. The system of claim 14 , wherein the error manager is further operable to promote routing of communication from the mobile device to the related provider.

17. The system of claim 14 , wherein the transaction data includes error data.

18. The system of claim 14 , wherein the transaction data enables the related provider to communicate with the mobile device to correct the error.

19. The system of claim 14 , wherein the related provider is one of a network service provider, a financial provider, a mobile device provider, and a mobile wallet provider.

20. The system of claim 14 , wherein the proximate point of sale device sends error data including a status code to the mobile device.

Assignments (6)
RELEASE OF SECURITY INTEREST Recorded Aug 23, 2022
From: DEUTSCHE BANK TRUST COMPANY AMERICAS
To: IBSV LLC; LAYER3 TV, LLC; PUSHSPRING, LLC; T-MOBILE CENTRAL LLC; T-MOBILE USA, INC.; ASSURANCE WIRELESS USA, L.P.; BOOST WORLDWIDE, LLC; CLEARWIRE COMMUNICATIONS LLC; CLEARWIRE IP HOLDINGS LLC; SPRINTCOM LLC; SPRINT COMMUNICATIONS COMPANY L.P.; SPRINT INTERNATIONAL INCORPORATED; SPRINT SPECTRUM LLC
Reel/Frame 062595/0001 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 4, 2021
From: SPRINT COMMUNICATIONS COMPANY L.P.
To: T-MOBILE INNOVATIONS LLC
Reel/Frame 055604/0001 →
TERMINATION AND RELEASE OF FIRST PRIORITY AND JUNIOR PRIORITY SECURITY INTEREST IN PATENT RIGHTS Recorded Apr 2, 2020
From: DEUTSCHE BANK TRUST COMPANY AMERICAS
To: SPRINT COMMUNICATIONS COMPANY L.P.
Reel/Frame 052969/0475 →
SECURITY AGREEMENT Recorded Apr 2, 2020
From: T-MOBILE USA, INC.; ISBV LLC; T-MOBILE CENTRAL LLC; LAYER3 TV, INC.; PUSHSPRING, INC.; BOOST WORLDWIDE, LLC; CLEARWIRE COMMUNICATIONS LLC; CLEARWIRE IP HOLDINGS LLC; CLEARWIRE LEGACY LLC; SPRINT COMMUNICATIONS COMPANY L.P.; SPRINT INTERNATIONAL INCORPORATED; SPRINT SPECTRUM L.P.; ASSURANCE WIRELESS USA, L.P.
To: DEUTSCHE BANK TRUST COMPANY AMERICAS
Reel/Frame 053182/0001 →
GRANT OF FIRST PRIORITY AND JUNIOR PRIORITY SECURITY INTEREST IN PATENT RIGHTS Recorded Mar 6, 2017
From: SPRINT COMMUNICATIONS COMPANY L.P.
To: DEUTSCHE BANK TRUST COMPANY AMERICAS
Reel/Frame 041895/0210 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 23, 2007
From: BIERBAUM, CHRISTOPHER J.; KATZER, ROBIN D.; KOELLNER, TODD N.; ZHU, KEVIN
To: SPRINT COMMUNICATIONS COMPANY LP
Reel/Frame 019058/0973 →