Emergency call service with automatic third party notification and/or bridging
View Patent ↗A system for processing emergency calls in a telecommunications network includes: receiving a first call at a node ( 30 ) of the telecommunications network from a calling party that originated the first call; detecting that the received first call is an emergency call; establishing a conference bridge in response to the detected emergency call; connecting the emergency call over the conference bridge to a designated facility ( 40 ) that handles emergency calls; and, automatically originating at least one second call from the node ( 30 ) to at least one predetermined third party that is different than the calling party and the facility ( 40 ).
1. In a telecommunications network, a method for processing emergency calls, said method comprising:
(a) receiving a first call at a node of the telecommunications network from a calling party that originated the first call;
(b) detecting that the received first call is an emergency call;
(c) establishing a conference bridge in response to the detected emergency call;
(d) connecting the emergency call over the conference bridge to a designated facility that handles emergency calls; and,
(e) automatically originating at least one second call associated with the conference bridge from the node to at least one predetermined third party that is different than the calling party and the facility, each third party being previously designated by the calling party along with suitable contact information for the corresponding third party in conjunction with a service feature provided to the calling party via the telecommunications network.
2. The method of claim 1 , wherein execution of step (e) is begun concurrently with execution of at least one of steps (c) and (d).
3. The method of claim 1 , further comprising:
(f) determining whether or not the third party answers the second call.
4. The method of claim 3 , further comprising:
(g) notifying the third party of the emergency call via the second call, if it is determined that the third party answered the second call.
5. The method of claim 4 , further comprising:
(h) prompting the third party via the second call to select whether or not they wish to be joined to the emergency call.
6. The method of claim 5 , wherein step (h) is executed after step (g) is executed.
7. The method of claim 5 , further comprising:
(i) bridging the second call to the established conference bridge over which the emergency call is connected to the facility in response to the third party selecting to join the emergency call.
8. In a telecommunications network, a system for processing emergency calls, said system comprising:
a node of the telecommunications network that receives a first call from a calling party, said node including;
detecting means for detecting that the received first call is an emergency call;
reserving means for reserving conference facilities in response to the detected emergency call;
connecting means for connecting the emergency call using the reserved conference facilities to a designated second party that handles emergency calls; and,
calling means for automatically originating at least one second call associated with the reserved conference facilities from the node over the telecommunications network to at least one predetermined third party that is different than the calling party and the second party, each third party being previously designated by the calling party along with suitable contact information for the corresponding third party in conjunction with a service feature provided to the calling party via the telecommunications network.
9. The system of claim 8 , wherein the calling means begins origination of the second call concurrently with of at least one of the reserving means reserving the conference facilities and the connecting means connecting the emergency call.
10. The system of claim 8 , further comprising:
answer detecting means for determining whether or not the third party answers the second call.
11. The system of claim 10 , further comprising:
notifying means for notifying the third party of the emergency call via the second call, if the answer detecting means determines that the third party answered the second call.
12. The system of claim 11 , further comprising:
prompting means for prompting the third party via the second call to select whether or not they wish to be joined to the emergency call.
13. The system of claim 12 , wherein the prompting means prompts the third party after the notifying means notifies the third party.
14. The system of claim 12 , further comprising:
joining means for joining the second call to the emergency call via the conference facilities used to connect the emergency call with the second party in response to the third party selecting to join the emergency call.
15. The system of claim 14 , wherein the second party is a public safety answering point.
16. A method for processing an emergency call in a telecommunications network, comprising:
a) receiving an emergency call originated by a calling party via an end user terminal at a serving node of a telecommunications network;
b) connecting the emergency call to a network facility that is at least temporarily designated to serve emergency calls for a geographic area associated with the end user terminal; and
c) originating at least one additional call from the serving node to at least one additional user terminal for bridging the corresponding additional user terminal to the emergency call, each additional user terminal associated with a third party and previously designated by the calling party along with suitable contact information for the corresponding third party in conjunction with a service feature provided to the calling party via the telecommunications network.
17. The method set forth in claim 16 , further comprising:
d) bridging one or more of the at least one additional user terminal to the emergency call after the corresponding third party answers the corresponding additional call and after the serving node receives a response from the corresponding user terminal indicating a willingness of the corresponding third party to participate in the emergency call.
18. The method set forth in claim 16 , further comprising:
d) providing the network facility with a signal associated with the originating of additional calls in c) to indicate that one or more third parties may be bridged to the emergency call.
19. The method set forth in claim 16 , further comprising:
d) providing an announcement to each third party via the corresponding additional user terminal after the corresponding additional call is answered to explain a situation associated with the corresponding additional call.
20. The method set forth in claim 16 , further comprising:
d) at the serving node, accessing a subscriber database to determine the calling party is a subscriber to the service feature, to determine the service feature is activated for the subscriber, and to identify contact information for each third party in conjunction with the originating in c).