IP Library Granted Patent US 8,073,691
Granted Patent B2
US 8,073,691 · App. 11/754,974 · Granted Dec 6, 2011

Method and system for screening using voice data and metadata

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Quick Facts
Patent No.
US 8,073,691
App. No.
11/754,974
Granted
Dec 6, 2011
Kind
B2
Abstract

In one embodiment, the invention provides a method, comprising: (a) maintaining a database of known fraudsters, wherein each fraudster has a voice signature and metadata associated therewith; (b) performing a screening operation to match a candidate with a fraudster in the database based on matching a voice signature and metadata for the candidate with a voice signature and metadata for the fraudster in the database.

Claims (22)

1. A computer-implemented method, comprising:

(a) maintaining a database of known fraudsters, wherein each fraudster has a voice signature and metadata associated therewith;

(b) segmenting the database into a plurality of segmented databases based on the metadata; and

(c) performing a screening operation using a computer to match a candidate with a fraudster in the database based on matching a voice signature and metadata for the candidate with a voice signature and metadata for the fraudster in at least one segmented database, wherein each voice signature is assigned a home segmented database within which it has an accept rate, and for each voice that has gone inactive within its home segmented database, a search is carried out to determine if the voice signature is active within another segmented database.

2. The method of claim 1 , wherein the metadata comprises location information associated with fraud.

3. The method of claim 1 , wherein the matching is first performed based on the voiceprints; and thereafter the results of the matching are ranked based on matching of the metadata.

4. The method of claim 1 , wherein the matching is biased to produce a match for multiple screening requests from a particular address with a predefined period.

5. The method of claim 1 , wherein if the voice signature is determined to be active in the other segmented database, the other segmented database is set as the home segmented database for the voice signature.

6. The method of claim 5 , wherein determining if the voice signature is active in the other segmented database comprises confirming the matching using human intervention.

7. A system, comprising:

a processor; and

a memory coupled to the processor, the memory storing instructions which when executed by the processor causes the system to perform a method comprising:

(a) maintaining a database of known fraudsters, wherein each fraudster has a voice signature and metadata associated therewith;

(b) segmenting the database into a plurality of segmented databases based on the metadata; and

(c) performing a screening operation to match a candidate with a fraudster in the database based on matching a voice signature and metadata for the candidate with a voice signature and metadata for the fraudster in at least one segmented database, wherein each voice signature is assigned a home segmented database within which it has an accept rate, and for each voice that has gone inactive within its home segmented database, a search is carried out to determine if the voice signature is active within another segmented database.

8. The system of claim 7 , wherein the segmenting is based on requirements of particular screening entities.

9. The system of claim 7 , wherein the metadata comprises location information associated with fraud.

10. The system of claim 7 wherein the matching is first performed based on the voiceprints; and thereafter the results of the matching are ranked based on matching of the metadata.

11. The system of claim 7 , wherein the matching is biased to produce a match for multiple screening requests from a particular address with a predefined period.

12. The system of claim 7 , wherein if the voice signature is determined to be active in the other segmented database, the other segmented database is set as the home segmented database for the voice signature.

13. The system of claim 12 , wherein determining if the voice signature is active in the other segmented database comprises confirming the matching using human intervention.

14. The method of claim 1 , wherein the segmenting is based on requirements of particular screening entities.

Assignments (4)
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (043293/0567) Recorded Nov 26, 2025
From: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
To: VERINT AMERICAS INC.
Reel/Frame 073796/0639 →
GRANT OF SECURITY INTEREST IN PATENT RIGHTS Recorded Jul 21, 2017
From: VERINT AMERICAS INC.
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 043293/0567 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 20, 2014
From: VICTRIO, INC.
To: VERINT AMERICAS INC.
Reel/Frame 032482/0445 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 5, 2008
From: RAJAKUMAR, ANTHONY
To: VICTRIO,INC
Reel/Frame 020605/0621 →