Resolution of computer operations problems using fault trend analysis
View Patent ↗A set of fault records representing faults previously detected in an enterprise computer system is received and analyzed. The analysis comprises a variety of analytical operations and results in a report provided to a user, the report particularly including a set of fault sources identified as highly important to address, with respect both to the system as a whole and to particular categories of faults.
1. A system for analyzing computer operations problems, comprising:
a fault history database storing a set of fault records, each fault record corresponding to one of a set of possible computer operations problems, having a fault source, and comprising attributes relating to at least one of an identity, category and timing of said one problem; and
a fault analysis subsystem operatively coupled to the fault history database and receiving therefrom a subset of fault records, the fault analysis subsystem configured to:
determine a set of fault statistics based on the subset of fault records,
generate rankings for fault sources responsive to the determined set of fault statistics, and flags for fault sources responsive to a standard deviation of the ranking with respect to a mean of rankings of other fault sources exceeding a given threshold, the fault analysis subsystem configured to cause fault sources having flags to be visually displayed in a manner distinguishable from fault sources not having flags, and
responsive to the determination of the set of fault statistics, identify certain fault sources of the set of fault records as being responsible for the computer operations problems.
2. The system of claim 1 , wherein the set of fault statistics relates to CPU usage, number of faults, and fault category.
3. The system of claim 1 , wherein identifying certain fault sources of the set of fault records responsible for the computer operations problems comprises identifying fault records from a set of given categories of fault records.
4. The system of claim 3 , wherein the set of given categories of fault records corresponds to a selected analysis perspective.
5. The system of claim 1 , the fault analysis subsystem configured to present the identified fault sources in a report, each identified fault source accompanied by a key benefit of resolving the operation problem to which the fault source corresponds, the key benefit being described in terms of a statistic from the set of determined fault statistics.
6. A method for analyzing computer operations problems, comprising:
receiving a set of fault records, each fault record corresponding to one of a set of possible computer operations problems, having a fault source, and comprising attributes relating to at least one of an identity, category and timing of said one problem;
determining a set of fault statistics based on the subset of fault records;
generating rankings for fault sources responsive to the determined set of fault statistics, and flags for fault sources responsive to a standard deviation of the ranking with respect to a mean of rankings of other fault sources exceeding a given threshold, the fault analysis subsystem configured to cause fault sources having flags to be visually displayed in a manner distinguishable from fault sources not having flags; and
responsive to the determination of the set of fault statistics, identifying certain fault sources of the set of fault records as being responsible for the computer operations problems.
7. The method of claim 6 , wherein the set of fault statistics is calculated as a function of CPU usage, number of faults, and fault category.
8. The method of claim 6 , wherein identifying certain fault sources of the set of fault records responsible for the computer operations problems comprises identifying fault records from a set of given categories of fault records.
9. The method of claim 8 , wherein the set of given categories of fault records corresponds to a selected analysis perspective.
10. The method of claim 6 , further comprising presenting the identified fault sources in a report, each identified fault source accompanied by a key benefit of resolving the operation problem to which the fault source corresponds, the key benefit being described in terms of a statistic from the set of determined fault statistics.
11. A tangible computer readable storage medium storing a computer program executable by a processor for performing analysis of computer operations problems, the actions of the computer program comprising:
receiving a set of fault records, each fault record corresponding to one of a set of possible computer operations problems, having a fault source, and comprising attributes relating to at least one of an identity, category and timing of said one problem;
determining a set of fault statistics based on the subset of fault records;
generating rankings for fault sources responsive to the determined set of fault statistics, and flags for fault sources responsive to a standard deviation of the ranking with respect to a mean of rankings of other fault sources exceeding a given threshold, the fault analysis subsystem configured to cause fault sources having flags to be visually displayed in a manner distinguishable from fault sources not having flags; and
responsive to the determination of the set of fault statistics, identifying certain fault sources of the set of fault records as being responsible for the computer operations problems.
12. The computer readable storage medium of claim 11 , wherein the set of fault statistics is calculated as a function of CPU usage, number of faults, and fault category.
13. The computer readable storage medium of claim 11 , wherein identifying certain fault sources of the set of fault records responsible for the computer operations problems comprises identifying fault records from a set of given categories of fault records.
14. The computer readable storage medium of claim 11 , wherein the set of given categories of fault records corresponds to a selected analysis perspective.
15. The computer readable storage medium of claim 11 , further comprising presenting the identified fault sources in a report, each identified fault source accompanied by a key benefit of resolving the operation problem to which the fault source corresponds, the key benefit being described in terms of a statistic from the set of determined fault statistics.
16. A method for analyzing computer operations problems, comprising:
receiving a set of fault records, each fault record corresponding to one of a set of possible computer operations problems, having a fault source, and comprising attributes relating to at least one of an identity, category and timing of said one problem;
determining a set of fault rankings based on the subset of fault records, the determination comprising:
grouping each fault record according to the identity attribute, thereby producing a set of fault sources, each having a set of fault records;
calculating, for each fault record of each fault source, a set of statistics as a function of fault record attributes;
responsive to values of the calculated set of statistics for each fault source, determining a ranking for each fault source, thereby producing the set of fault rankings; and
responsive to the determination of the set of fault rankings, identifying certain fault sources of the set of fault records as being responsible for the computer operations problems.