IP Library Granted Patent US 8,494,136
Granted Patent B2
US 8,494,136 · App. 11/768,141 · Granted Jul 23, 2013

Systems and arrangements for communicating with an automated interactive telecommunications service system

View Patent ↗
Loading inventors, assignments & file history…
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this patent's details
Quick Facts
Patent No.
US 8,494,136
App. No.
11/768,141
Granted
Jul 23, 2013
Kind
B2
Abstract

In embodiments, a method, device and/or system allowing for automatic connection through a menu driven communication system by way of a keyed sequence, which may be stored as an XML file, comprising a telephone number and a menu response sequence.

Claims (21)

1. A method comprising:

receiving, by a communications device, commands that cause activation of a programming mode of said communications device;

receiving, by said communications device, a plurality of keystrokes to create a keyed sequence, said keyed sequence including a telephone number, a menu response sequence and delay data representing time delays between the plurality of keystrokes;

assigning, by said communications device, a session identifier to said keyed sequence; and

storing, by said communications device, said session identified keyed sequence in a standard computer file format, accessible via a telecommunications network.

2. The method of claim 1 , further comprising sharing or communicating by said communications device said session identified keyed sequence.

3. The method of claim 1 , wherein said telecommunications network is the Internet.

4. The method of claim 1 , wherein said standard computer file format is extensible markup language (XML) file format.

5. The method of claim 2 , further comprising accepting by said communications device a command to parameterize confidential data before sharing the keystroke sequence.

6. A computer program comprising:

a computer-readable tangible storage device;

program instructions, stored on the storage device, to receive, by a communications device, commands that cause activation of a programming mode of said communications device;

program instructions, stored on the storage device, to receive, by said communications device, a plurality of keystrokes to create a keyed sequence, said keyed sequence including a telephone number, a menu response sequence and delay data representing time delays between the plurality of keystrokes;

program instructions, stored on the storage device, to assign, by said communications device, a session identifier to said keyed sequence; and

program instructions, stored on the storage device, to store, by said communications device, said session identified keyed sequence in a standard computer file format, accessible via a telecommunications network.

7. The computer program product of claim 6 , further comprising:

program instructions, stored on the storage device, to detect a change indicator in a menu driven communication system; and

program instructions, stored on the storage device, to provide an indicator that at least a portion of a menu in the menu driven communication system has changed.

8. The computer program product of claim 6 , wherein said standard computer file format is extensible markup language (XML) file format.

9. The computer program product of claim 6 , wherein said communications device is a mobile smart phone.

10. The method of claim 1 wherein said communications device is a mobile smart phone.

Assignments (2)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 13, 2021
From: INTERNATIONAL BUSINESS MACHINES CORPORATION
To: KYNDRYL, INC.
Reel/Frame 057885/0644 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jul 2, 2007
From: GILZEAN, CANDICE B.; GREGORY, GAHLYA; MORGAN, FABIAN F.; PELT, ANGIE B.
To: INTERNATIONAL BUSINESS MACHINES CORPORATION
Reel/Frame 019507/0686 →