Method and system to connect consumers to information
View Patent ↗This invention provides for a method of (or apparatus for) facilitating the delivery of advice to consumers using a server unit which can store and display the names and characteristics of experts and then rapidly assist in connecting the expert and consumer for real-time communication. The server can also have the ability to receive keywords from the consumer, match those keywords to one or more experts, and tell the consumer how to contact an expert.
1. A method, comprising:
a first party providing an advertisement on a media channel on behalf of an advisor, wherein the advertisement is listed to a user and includes at least a reference to establish a real-time communication connection with the advisor and indicates whether the advisor is currently available to communicate via real-time communication at a time when the user is viewing the advertisement;
while the advisor is currently available, receiving a user selection of the reference corresponding to the advisor; and
a central controller using the selection from the user to establish a real-time communication connection between the advisor and the user prior to the user submitting a question for the advisor, including the central controller establishing a real-time communication with the user and the central controller establishing a real-time communication with the advisor; and
the first party charging an amount for the real-time communication connection established between the advisor and the user according to the advertisement.
2. The method of claim 1 , wherein the central controller establishing the real-time communication with the user and the central controller establishing the real-time communication with the advisor comprise:
the central controller establishing a first telephonic connection with the user and a second telephonic connection with the advisor to connect the advisor and the user.
3. The method of claim 1 , wherein the media channel includes at least a portion of Internet.
4. The method of claim 1 , wherein the amount is only charged when a telephonic connection is established between the advisor and the user.
5. The method of claim 1 , wherein the first party providing the advertisement includes providing a reference to be selected by the user to initiate a connection to the advisor.
6. The method of claim 5 , wherein the reference includes a hyper-link to be selected by the user to initiate a connection to the advisor.
7. The method of claim 1 , further including:
the first party providing advertisements on a media channel on behalf of multiple advertisers, the advertisements to include at least a reference to a telephonic connection with the respective advertisers; and
the first party charging an amount each time a telephonic connection is established between a respective advertiser and a customer.
8. The method of claim 5 , wherein the first party providing the advertisement includes providing a reference to be selected by the user to initiate a call to the advisor through Internet telephony.
9. The method of claim 1 , wherein the advertisement is provided in response to a search submitted by the user.
10. The method of claim 9 , wherein the advertisement is provided in response to a search submitted by the user for a geographic location.
11. The method of claim 9 , wherein the advertisement is provided in response to a search submitted by the user for a subject matter.
12. The method of claim 9 , wherein the advertisement is provided in response to a key word search submitted by the user.
13. The method of claim 1 , wherein the first party charges an amount for each telephonic connection established between the advisor and the user based on the advertisement.
14. The method of claim 1 , wherein the first party charging the amount comprises:
the first party deducting the amount from an amount received from the user.
15. The method of claim 1 , wherein the first party charging the amount comprises:
the first party charging the user.
16. The method of claim 1 , wherein the amount is charged according to a price specified by the advisor.
17. The method of claim 1 , wherein the real-time communication connection includes a telephonic connection established between the advisor and the user according to the advertisement and the telephonic connection is provided by Internet telephony.
18. The method of claim 1 , wherein the real-time communication connection includes a telephonic connection established between the advisor and the user according to the advertisement and the telephonic connection includes video.
19. A system comprising:
means for a first party providing an advertisement on a media channel on behalf of an advisor, wherein the advertisement is listed to a user and includes at least a reference to establish a real-time communication connection with the advisor and indicates whether the advisor is currently available to communicate via real-time communication at a time when the user is viewing the advertisement;
means for receiving a user selection of the reference corresponding to the advisor, while the advisor is currently available;
a central controller to use the selection from the user to establish a real-time communication connection between the advisor and the user while the advisor is currently available and prior to the user submitting a question for the advisor, including the central controller establishing a real-time communication with the user and the central controller establishing a real-time communication with the advisor; and
means for the first party charging an amount for the real-time communication connection established between the advisor and the user according to the advertisement.
20. A machine-readable medium having stored thereon a set of instructions, which when executed on a central controller cause the central controller to perform a method comprising:
providing an advertisement on a media channel on behalf of an advisor, wherein the advertisement is listed to a user and includes at least a reference to establish a real-time communication connection with the advisor and indicates whether the advisor is currently available to communicate via real-time communication at a time when the user is viewing the advertisement;
while the advisor is currently available, receiving a user selection of the reference corresponding to the advisor; and
using the selection from the user to establish a real-time communication connection between the advisor and the user prior to the user submitting a question for the advisor, including the central controller establishing a real-time communication with the user and the central controller establishing a real-time communication with the advisor; and
charging an amount for the real-time communication connection established between the advisor and the user according to the advertisement.