Inmate management and call processing systems and methods
Disclosed are systems and methods that provide centralized or nodal inmate management and telephone call processing capabilities to controlled environment facilities. An inmate management and call processing system serves a plurality of facilities and includes an inmate information database. The database is shared across the facilities and contains inmate records that may be accessed and modified by each facility as the inmate is transferred among those facilities. Each inmate record may include, among other information, contact information of third parties whom may be notified of the inmate's arrest and/or subsequent transfers of the inmate to different facilities. The inmate management and telephone call processing system may use third party contact information to establish accounts used to charge calls or transactions made by an inmate while residing at the facility. Some systems may also provide call processing, video conferencing, e-mail, voicemail, and/or videomail applications, and the like to the facilities.
1. A computer-based system, at a plurality of facilities, for managing inmate information, each of the facilities having one or more telephone terminals and computer terminals, the computer-based system located remotely from at least one of the plurality of facilities, the system comprising:
a networking device exchanging Voice over Internet Protocol (VoIP) data packets with call processing gateways at the plurality of facilities over digital data links, the call processing gateways processing the VoIP data packets to or from the telephone terminals for transmission over the digital data links;
an inmate management-system coupled to the networking device for providing shared data access of inmate records to computer terminals at said plurality of facilities, said inmate records created with first inmate information collected from a first computer terminal at a first facility of the plurality of facilities and modified responsive to collecting second inmate information from a second computer terminal at a second facility of the plurality of facilities; and
a call application management system connecting a call to or from the telephone terminals over a telephone carrier network responsive to receiving a request for connecting the call and the call being authorized based on the inmate records provided by the inmate management system.
2. The system of claim 1 , wherein said inmate records comprise at least one of physical description of inmates, social security numbers of the inmates, driver's license numbers of the inmates, biometric data of the inmates, information related to the arrest of the inmates, and contact information of third parties associated with the inmates.
3. The system of claim 1 , wherein said inmate records comprise a call record associated with inmates.
4. The system of claim 1 , wherein said records comprise a call recording associated with inmates.
5. The computer-based system of claim 1 , wherein said plurality of facilities comprise a mobile police station.
6. The computer-based system of claim 1 , wherein the plurality of facilities comprise different types of facilities.
7. The computer-based system of claim 1 , wherein the inmate management system is further configured to control access to the inmate records based on logon information received from the computer terminals.
8. The computer-based system of claim 7 , wherein the inmate management system further stores inmate accounts for charging fees to the third parties associated with the inmates for connecting calls placed by the inmates from the plurality of telephone terminals.
9. The computer-based system of claim 8 , wherein the inmate accounts are charged for expenses incurred by said inmates for an activity other than placing the calls.
10. A method for managing inmate information at multiple facilities including a first facility and a second facility, each facility comprising multiple telephone terminals and computer terminals, the method carried out in a computer-based system located remotely from at least one of the multiple facilities, the method comprising:
receiving, from a first computer terminal at the first facility, first inmate information associated with an inmate for creating an inmate record;
receiving, from a second computer terminal at the second facility, second inmate information associated with the inmate for modifying the inmate record;
storing the inmate record in the computer-based system for shared access across to the inmate record computer terminals in the multiple facilities;
receiving a request from one of the multiple telephone terminals for connection of a call over a telephone carrier network; and
connecting the call from one of the telephone terminals over a telephone carrier network and a digital data link responsive to authorizing the call based on the inmate records stored in the computer-based system.
11. The method of claim 10 , wherein said first inmate information is received upon said inmate's arrest.
12. The method of claim 11 , wherein said first facility comprises a mobile police station.
13. The method of claim 10 , further comprising:
modifying said inmate record responsive to transferring the inmate from one facility of the multiple facilities to another facility of the multiple facilities.
14. The method of claim 10 , wherein said inmate record comprises at least one of physical description of the inmate, social security number of the inmate, driver's license number of the inmate, biometric data of the inmate, information related to arrest of the inmate, and contact information of third party associated with the inmate.
15. The method of claim 14 , further comprising:
notifying said third party of said inmate's arrest based on the contact information.
16. The method of claim 14 , further comprising:
establishing an inmate account for charging fees to the third party for connecting calls placed by the inmate associated with the inmate account.
17. The method of claim 16 , further comprising: charging said inmate account for an expense incurred by said inmate for an activity other than placing the calls.
18. The method of claim 16 , further comprising:
notifying said third party of transfer of the inmate from one facility of the multiple facilities to another facility of the multiple facilities; and
establishing another inmate account associated with said third party responsive to transferring the inmate to the other facility.
19. The method of claim 10 , wherein the multiple facilities comprise different types of facilities.
20. The method of claim 10 , further comprising:
controllin access to the inmate records based on logon information received from the second computer terminals.