Service quality monitoring process
View Patent ↗A method and system are provided for monitoring service quality of at least one network connection point of a remote network connection service. The method includes establishing a network connection between a client device and the remote network connection service via the network connection point. The network connection point may be one of a plurality of remotely located network connection points. The method includes monitoring access performance of the network connection point to generate access performance data, and processing the access performance data to monitor the service quality of the network connection point.
1. A method comprising:
selecting a network connection point from a plurality of network connection points;
initiating a network connection between a client device and a remote network connection service via the selected network connection point;
monitoring access performance of the selected network connection point to generate access performance data;
communicating the access performance data via any one of the plurality of network connection points to a monitoring server for processing; and
modifying connection data on the client device in response to the processing of the network performance data, the connection data being used by a connection application to select a network connection point.
2. The method of claim 1 , which includes generating access performance data relating to a plurality of selected network connection points with which the client device initiates a network connection even when no network connection is established.
3. The method of claim 1 , wherein the plurality of network connection points are point-of-presence (POP) gateways and the access performance data includes a POP identifier.
4. The method of claim 1 , which includes communicating the access performance data of a first selected network connection point to the monitoring server via a second selected network connection point of the plurality of network connection points.
5. The method of claim 1 , wherein the connection data includes a plurality of telephone numbers in a connection point list, each telephone number being associated with a network connection point defined by a point-of-presence gateway (POP) providing Internet access, the method including updating the connection point list based on the monitored service quality of the selected network connection point.
6. The method of claim 1 , which includes:
modifying a priority list of network connection points at a monitoring server wherein a priority level is assigned based on a performance of the network connection point; and
downloading the priority list to at least one client device for subsequent use in selecting a connection point.
7. The method of claim 6 , which includes storing the priority list of network connection points on a Web site for downloading by any one of a plurality of client devices.
8. The method of claim 1 , which includes selecting a network connection point with a highest priority to establish the network connection.
9. The method of claim 8 , which includes modifying a priority of the network connection point based on the monitoring of the network connection point.
10. The method of claim 8 , which includes selecting a connection via a second network connection point of a priority list of network connection points when the network connection point first selected is unavailable.
11. The method of claim 1 , which includes monitoring at least one client device based connection error resulting from the client device to identify at least one apparent network connection error that is a client device based connection error.
12. The method of claim 11 , wherein the client based connection error includes one of: an access denial due to invalid password entry, a user cancelled access operation, a client device hardware error, and a dialed number error.
13. The method of claim 1 , wherein the access performance data includes at least one network connection error including one of: a line busy error, a no answer error, a PPP time out error, a connection dropped error, a roaming server non-response error, and a port disconnected by the client error.
14. The method of claim 1 , wherein the access performance data includes one of: connection type data, a dial start time, a dial end time, time taken to connect to the network connection point, time taken for network access negotiations, a baud rate of the network connection, a source country code, a location code, a destination country code, a download start time, a download end time, a connection dropped error, a no answer error, and no response from a network connection point.
15. The method of claim 1 , which includes aggregating the access performance data.
16. The method of claim 1 , which includes:
monitoring access performance at each network connection point of a priority list of network connection points provided for use by a plurality of client devices; and
modifying network connection point data on the plurality of client devices in response to processing the access performance data, the network connection point data being provided in the priority list of network connection points.
17. The method of claim 16 , wherein the network connection point data includes a list of telephone numbers for use by a connect dialer.
18. The method of claim 1 , further including storing the access performance data at the client device for modifying a priority of the selected network connection point based on the access performance data.
19. A method comprising:
collecting access performance data of a network connection point from a client device, the access performance data being generated by the client device when a connection application on the client device establishes a network connection between the client device and the network connection point, and the network connection point being selected from a plurality of remotely located network connection points;
processing the access performance data to monitor a service quality of the selected network connection point; and
storing the access performance data at the client device for modifying a priority of the selected network connection point based on the access performance data.
20. The method of claim 19 , wherein the access performance data indicates an error at the client device, and the error at the client device includes any one of: a user error, a software error, and a hardware error.
21. The method of claim 19 , wherein the access performance data indicates a network error.
22. The method of claim 21 , wherein the network error comprises a network media error.
23. The method of claim 19 , including establishing a further connection via a second network connection point selected from a priority list of network connection points when connection via a first network connection point fails.
24. The method of claim 23 , wherein the priority list is modified based on the monitored service quality of the selected network connection point.
25. The method of claim 19 , further including generating an updated priority for the selected network connection point for communication to at least one client device, the updated priority being based on the service quality of the selected network connection point.
26. A method comprising:
establishing a network connection between a client device and a network connection point, the network connection point being selected from a plurality of remotely located network connection points;
at the client device, monitoring access performance of the selected network connection point to generate access performance data;
communicating the access performance data from the client device to a monitoring server to modify a priority of the selected network connection point based on the access performance data; and
generating an updated priority for the selected network connection point for communication to at least one client device, the updated priority being based on the service quality of the selected network connection point.
27. The method of claim 26 , in which the access performance data of the selected connection point is communicated via any one of a plurality of connection points to the monitoring server for processing.
28. The method of claim 26 , which includes generating access performance data relating a plurality of network connection points which the client device has selected to initiate a network connection even if no network connection is established.
29. The method of claim 26 , wherein the network connection points are point-of-presence (POP) gateways and the access performance data includes a POP identifier.
30. The method of claim 26 , which includes modifying connection data on the client device in response to the processing of the network performance data, the connection data being used by a connection application to select a connection with the selected network connection point.
31. The method of claim 30 , wherein the connection data includes a plurality of telephone numbers in a connection point list, each telephone number being associated with a network connection point defined by a point-of-presence gateway (POP) providing Internet access, the method including updating the connection point list based on the monitored service quality of the selected network connection point.
32. The method of claim 26 , which includes downloading a priority list of network connection points on a Web site.
33. The method of claim 26 , in which the client device selects a connection point with a highest priority to establish the network connection.
34. The method of claim 26 , in which the client device modifies the priority of the selected network connection point based on the monitored service quality of the selected network connection point.
35. The method of claim 26 , which includes selecting a second network connection point from a priority list of network connection points when the network connection point selected first is unavailable.
36. The method of claim 26 , which includes monitoring at least one client based connection error resulting from the client device to identify at least one apparent network connection error that is a client based connection error.
37. The method of claim 36 , wherein the client based connection error includes one of an access denial due to invalid password entry, a user cancelled access operation, a client device hardware error, and a dialed number error.
38. The method of claim 26 , wherein the access performance data includes network connection error including one of a line busy error, a no answer error, a PPP time out error, a connection dropped error, a remote server non-response error, and a port disconnected by the client error.
39. The method of claim 26 , wherein the access performance data includes one of a connection type data, a dial start time, a dial end time, time taken to connect to the network connection point, time taken for access negotiations, a baud rate of the network connection, a source country code, a location code, a destination country code, a download start time, a download end time, a connection dropped error, a no answer error, and no response from a network connection point.
40. The method of claim 26 , which includes:
establishing the connection to the network connection point using a connection application; and
downloading connection point data which is generated based on the monitored service quality of the connection point, the network connection point data being used by the connection application to select a network connection point.
41. The method of claim 40 , wherein the connection point data includes a list of telephone numbers for use by a connection application in the form of a connect dialer.
42. A method comprising:
receiving access performance data from a client device at a monitoring server via a network, the access performance data relating to a network connection point and being generated by the client device from a network connection between the client device and the network connection point, the network connection point being selected from a plurality of network connection points; and
processing the access performance data to monitor a service quality of the selected network connection point; and
generating an updated priority for the selected network connection point for communication to at least one client device, the updated priority being based on the service quality of the selected network connection point.
43. The method of claim 42 , which includes receiving access performance data relating to the plurality of network connection points via any one of a plurality of network connection points.
44. The method of claim 42 , wherein the network connection points are point-of-presence (POP) gateways and the access performance data includes a POP identifier.
45. The method of claim 42 , wherein the connection data includes a plurality of telephone numbers in a connection point list, each telephone number being associated with a network connection point defined by a point-of-presence gateway (POP) providing Internet access, the method including updating the connection point list based on the monitored service quality of the selected network connection point.
46. The method of claim 45 , which includes storing a priority list of network connection points on a Web site for downloading by any one of the plurality of client devices.
47. The method of claim 42 , which includes:
modifying a priority list of network connection points at the monitoring server wherein a priority level is assigned based on a performance of the network connection point; and
providing the priority list for downloading to at least one client device for subsequent use in selecting a network connection point.
48. The method of claim 42 , in which the network access data at least one client based connection error resulting from the client device to identify at least one apparent network connection error that is a client based connection error.
49. The method of claim 48 , wherein the client based connection error includes one of an access denial due to invalid password entry, a user cancelled access operation, a client device hardware error, and a dialed number error.
50. The method of claim 42 , wherein the access performance data includes at least one network connection error including a line busy error, a no answer error, a PPP time out error, a connection dropped error, a remote server non-response error, and a port disconnected by the client error.
51. The method of claim 42 , wherein the access performance data includes one of a connection type data, a dial start time, a dial end time, time taken to connect to the network connection point, time taken for access negotiations, a baud rate of the network connection, a source country code, a location code, a destination country code, a download start time, a download end time, a connection dropped error, a no answer error, and no response from a network connection point.
52. The method of claim 42 , which includes aggregating the access performance data.
53. The method of claim 42 , wherein the connection point data includes a list of telephone numbers for use by a connect dialer.
54. The method of claim 42 , including downloading a priority list of network connection points to the client device, the priority list to be utilized by the client device to identify and prioritize the plurality of network connection points.
55. The method of claim 42 , further including modifying a priority list of the selected network connection based on the access performance data, the modifying of the priority list of network connection points including assigning a priority level based on a performance of the network connection point.
56. A machine-readable medium including instructions that, when executed on a machine, cause the machine to:
select a network connection point from a plurality of remotely located network connection points;
initiate a network connection between a client device and the selected network connection point;
at the client device, monitor access performance of the selected network connection point to generate access performance data; and
store the access performance data at the client device for modifying a priority of the selected network connection point based on the access performance data.
57. A machine-readable medium including instructions that, when executed on a machine, cause the machine to:
receive access performance data from a client device at a monitoring server via a network, the access performance data relating to a network connection point and being generated from a network connection between the client device and the network connection point, the network connection point being selected from a-plurality of network connection points;
processing the access performance data to monitor a service quality of the selected network connection point; and
modifying a priority of the selected network connection point based on the service quality of the selected network connection point.
58. A system comprising:
a client device to select and establish a network connection between the client device and the remote network connection service via a network connection point, the selected network connection point being one of a plurality of remotely located network connection points, and the client device to monitor access performance of the network connection point and to store access performance data;
a server to receive the access performance data related to the selected network connection point, the server to modify a priority of the selected network connection point based on the access performance data; and
the server to modify a priority of the selected network connection point based on the service quality of the selected network connection point.
59. The system of claim 58 , in which the access performance data is generated at the client device and communicated to the server for processing via any one of a plurality of network connection points.
60. The system of claim 58 , in which the client device generates access performance data relating a plurality of network connection points with which the client device initiates a network connection even if no network connection is established.
61. A system comprising:
means for selecting a network connection point from a plurality of network connection points;
means for initiating a network connection between a client device and a remote network connection service via the selected network connection point;
means for monitoring access performance of the selected network connection point to generate access performance data;
means for communicating the access performance data via any one of the plurality of network connection points to a monitoring server for processing; and
means for modifying connection data on the client device in response to the processing of the network performance data, the connection data being used by a connection application to select a network connection point.