Systems and methods for management and dissemination of information from a controlled environment facility
View Patent ↗Dissemination of information from a controlled environment facility employs facility information management functionality managing resident information and facility information, and call manager functionality selectively providing at least a portion of the resident information and/or the facility information to an outside party and/or professionals associated with the facility in an automated manner. The invention may employ outgoing IVR functionality to provide select portions of the resident information to appropriate professionals at the time of intake of a new resident. The invention may conduct a reverse auction among professionals offering a particular good or service, manage information related to providers of services or goods for residents of a facility, provide an outside party this information including results of a reverse auction, and notify a selected provider of selection of that provider by the outside party to provide goods or services for a resident.
1. A method for dissemination of information related to a resident of a controlled access environment facility, the method comprising:
establishing a database of providers that provide at least one of goods or services to residents of said controlled environment facility;
adding information about a new resident to a database of resident information;
and disseminating, in an automated manner, at least a portion of the information about the new resident pertinent to providing at least one of a good or a service to providers of said at least one of a good or a service, wherein said adding information about the new resident to the database of resident information includes adding information about a third party associated with said new resident and said disseminating at least a portion of the information about the new resident includes disseminating information about said third party pertinent to providing at least one of a good or a service to providers of said at least one of a good or a service.
2. The method of claim 1 wherein said information about said third party pertinent to providing at least one of a good or a service includes information which a provider of a particular one of said at least one of a good or a service might employ to prequalify said new resident for provisioning of said at least one of a good or a service.
3. The method of claim 1 wherein said disseminating further comprises disseminating at least a portion of the information about the new resident to ones of said providers offering services directed to a class of residents to which said new resident belongs.
4. The method of claim 1 wherein said disseminating further comprises disseminating at least a portion of the information about the new resident to ones of said providers offering goods of use to a class of residents to which said new resident belongs.
5. The method of claim 1 wherein said information disseminated to said providers comprises at least one of: an identity of said resident, a reason for said resident to be a resident of said controlled environment facility, booking information for said resident, time spent by said resident at said controlled environment facility, appointments for said resident, and identity of family members of said resident.
6. The method of claim 1 wherein said disseminating comprises notifying each of said providers in a predetermined manner for that provider.
7. The method of claim 6 wherein said predetermined manner is at least one of, telephone, wireless phone, email, and voice mail.
8. The method of claim 1 wherein said controlled environment facility is a detention facility and said providers comprise professionals who provide services to arrestees.
9. The method of claim 1 wherein said controlled environment facility is a detention facility and said providers comprise at least one of bail bondsmen, attorneys and probation officers.
10. A method for dissemination of information related to a resident of a controlled access environment facility, the method comprising:
establishing a database of providers that provide goods or services to residents of said controlled environment facility;
adding information about a new resident to a database of resident information;
disseminating, in an automated manner, at least a portion of the information about the new resident pertinent to providing at least one of a good or a service to providers of said at least one of a good or a service; and
conducting a reverse auction among the providers to whom said information about said new resident is disseminated for offering said at least one of goods or services to said new resident.
11. The method of claim 10 wherein bids by providers in said reverse auction are based upon the provider's fee for providing at least one of a good or a service.
12. The method of claim 11 wherein bids by providers in said reverse auction are based, at least in part, upon a value added to at least one of a good or a service.
13. The method of claim 12 wherein said value added is a time-based guarantee for providing a service.
14. The method of claim 12 wherein said value added is a guaranteed delivery time for goods.
15. The method of claim 10 further comprising:
processing a telephone call from said new resident of said controlled environment facility to an outside party; and
providing a list reflecting the contents of said providers database to said outside party in an order reflective of results of said reverse auction.
16. The method of claim 15 wherein said providing is carried out before connection of said telephone call is completed.
17. The method of claim 15 wherein said providing compromises providing said outside party an automated message that provides instructions for accessing information related to said resident.
18. The method of claim 17 wherein said instructions compromise providing said outside party a website address where said list is available.
19. The method of claim 17 wherein said instructions comprise providing said outside party a telephone number.
20. The method of claim 19 further comprising:
receiving a call from said outside party to the provided telephone number;
recognizing an automatic number identification associated with said outside party;
matching the recognized automatic number identification with an automatic number identification associated with the processed telephone call from said resident to said outside party;
identifying a controlled environment facility from which said resident placed said processed call to said outside party;
providing said outside party categories of lists of providers providing at least one of goods or services to residents of the identified facility;
accepting a selection of one of said categories from said outside party;
playing a list of providers in the selected category arranged in order of results of said reverse auction;
accepting a selection by said outside party of a provider from the played list;
notifying the selected provider of said selection; and
providing further information about said resident to said selected provider.
21. The method of claim 20 further comprising allowing a three-way call between said outside party, said new resident and said selected provider.
22. The method of claim 20 further comprising allowing a conference call including at least said new resident and said selected provider.
23. The method of claim 10 further comprising:
processing a telephone call from an outside party to said controlled environment facility; and
providing, using interactive voice response functionality, said outside party automated options for gathering information about at least one of said controlled environment facility, one of said residents, and said providers.
24. The method of claim 23 wherein said providing compromises providing said outside party a website address where a list of said providers may be accessed, said list provided in an order of results of said reverse auction.
25. The method of claim 23 wherein said providing comprises providing said outside party a telephone number.
26. The method of claim 25 further comprising:
receiving a call from said outside party to the provided telephone number;
recognizing an automatic number identification associated with said outside party;
matching the recognized automatic number identification with an automatic number identification associated with the processed telephone call from said outside party to said controlled environment facility;
identifying said controlled environment facility as a result of said matching;
providing said outside party categories of lists of providers providing at least one of goods or services to residents of the identified facility;
accepting a selection of one of said categories from said outside party;
playing a list of providers in the selected category arranged in order of results of said reverse auction;
accepting a selection by said outside party of a provider from the played list;
notifying the selected provider of said selection; and
providing further information about said new resident to said provider.
27. The method of claim 26 further comprising allowing a three-way call between said outside party, said new resident and said selected provider.
28. The method of claim 26 further comprising allowing a conference call including at least said new resident and said selected provider.
29. The method of claim 26 wherein said controlled environment facility is a detention facility and said categories comprise professionals who provide services to arrestees.
30. The method of claim 26 wherein said controlled environment facility is a detention facility and said categories comprise bail bondsmen, attorneys and probation officers.
31. A method for dissemination of information related to a resident of a controlled access environment facility, the method comprising:
maintaining a database of providers that provide at least one of goods or services to residents of said controlled environment facility, said database organized based on said at least one of goods or services offered by said providers and a class of residents to whom said providers offer said at least one of goods or services;
adding information about a new resident to a database of resident information;
and disseminating, in an automated manner, at least a portion of the information about the new resident pertinent to providing at least one of a good or a service to providers of said at least one of a good or a service that offer said at least one of a good or a service to residents of a class of residents to which said new resident belongs, wherein said adding information about the new resident to the database of resident information includes adding information about a third party associated with said new resident and said disseminating at least a portion of the information about the new resident includes disseminating information about said third party pertinent to providing at least one of a good or a service to providers of said at least one of a good or a service.
32. The method of claim 31 wherein said information about said third party pertinent to providing at least one of a good or a service includes information which a provider of a particular one of said at least one of a good or a service might employ to prequalify said new resident for provisioning of said at least one of a good or a service.
33. The method of claim 31 wherein said information disseminated to said providers comprises at least one of: an identity of said resident, a reason for said resident to be a resident of said controlled environment facility, booking information for said resident, time spent by said resident at said controlled environment facility, appointments for said resident, and identity of family members of said resident.
34. The method of claim 31 wherein said controlled environment facility is a detention facility and said providers comprise professionals who provide services to arrestees and said class of residents are residents of said detention facility charged with a particular offense.
35. A method for dissemination of information related to a resident of a controlled access environment facility, the method comprising:
maintaining a database of providers that provide at least one of goods or services to residents of said controlled environment facility, said database organized based on said at least one of goods or services offered by said providers and a class of residents to whom said providers offer said at least one of goods or services;
adding information about a new resident to a database of resident information;
disseminating, in an automated manner, at least a portion of the information about the new resident pertinent to providing at least one of a good or a service to providers of said at least one of a good or a service that offer said at least one of a good or a service to residents of a class of residents to which said new resident belongs; and
conducting a reverse auction among the providers to whom said information about said new resident is disseminated for offering said at least one of goods or services to said new resident.
36. The method of claim 35 wherein bids by providers in said reverse auction are based upon the provider's fee for providing at least one of a good or a service.
37. The method of claim 36 wherein bids by providers in said reverse auction are based, at least in part, upon a value added to at least one of a good or a service.
38. The method of claim 37 wherein said value added is a time-based guarantee for providing a service.
39. The method of claim 37 wherein said value added is a guaranteed delivery time for goods.
40. The method of claim 35 further comprising:
processing a telephone call from said new resident of said controlled environment facility to an outside party; and
providing a list reflecting the contents of said providers database to said outside party in an order reflective of results of said reverse auction.
41. The method of claim 40 wherein said providing is carried out before connection of said telephone call is completed.
42. The method of claim 40 wherein said providing compromises providing said outside party an automated message that provides instructions for accessing information related to said resident.
43. The method of claim 42 wherein said instructions compromise providing said outside party a website address where said list is available.
44. The method of claim 42 wherein said instructions comprise providing said outside party a telephone number.
45. The method of claim 44 further comprising:
receiving a call from said outside party to the provided telephone number;
recognizing an automatic number identification associated with said outside party;
matching the recognized automatic number identification with an automatic number identification associated with the processed telephone call from said resident to said outside party;
identifying a controlled environment facility from which said resident placed said processed call to said outside party;
providing said outside party categories of lists of providers providing at least one of goods or services to residents of the identified facility;
accepting a selection of one of said categories from said outside party;
playing a list of providers in the selected category arranged in order of results of said reverse auction;
accepting a selection by said outside party of a provider from the played list;
notifying the selected provider of said selection; and
providing further information about said resident to said selected provider.
46. The method of claim 45 further comprising allowing a three-way call between said outside party, said new resident and said selected provider.
47. The method of claim 45 further comprising allowing a conference call including at least said new resident and said selected provider.
48. The method of claim 35 further comprising:
processing a telephone call from an outside party to said controlled environment facility; and
providing, using interactive voice response functionality, said outside party automated options for gathering information about at least one of said controlled environment facility, one of said residents, and said providers.
49. The method of claim 48 wherein said providing compromises providing said outside party a website address where a list of said providers may be accessed, said list provided in an order of results of said reverse auction.
50. The method of claim 48 wherein said providing comprises providing said outside party a telephone number.
51. A method for dissemination of information related to a resident of a controlled access environment facility, the method comprising:
maintaining a database of providers that provide at least one of goods or services to residents of said controlled environment facility, said database organized based on said at least one of goods or services offered by said providers and a class of residents to whom said providers offer said at least one of goods or services;
adding information about a new resident to a database of resident information;
disseminating, in an automated manner, at least a portion of the information about the new resident pertinent to providing at least one of a good or a service to providers of said at least one of a good or a service that offer said at least one of a good or a service to residents of a class of residents to which said new resident belongs;
conducting a reverse auction among the providers to whom said information about said new resident is disseminated for offering said at least one of goods or services to said new resident;
processing a telephone call from an outside party to said controlled environment facility;
providing, using interactive voice response functionality, said outside party automated options for gathering information about at least one of said controlled environment facility, one of said residents, and said providers, wherein said providing comprises providing said outside party a telephone number;
receiving a call from said outside party to the provided telephone number;
recognizing an automatic number identification associated with said outside party;
matching the recognized automatic number identification with an automatic number identification associated with the processed telephone call from said outside party to said controlled environment facility;
identifying said controlled environment facility as a result of said matching;
providing said outside party categories of lists of providers providing at least one of goods or services to residents of the identified facility;
accepting a selection of one of said categories from said outside party;
playing a list of providers in the selected category arranged in order of results of said reverse auction;
accepting a selection by said outside party of a provider from the played list;
notifying the selected provider of said selection; and
providing further information about said new resident to said provider.
52. The method of claim 51 further comprising allowing a three-way call between said outside party, said new resident and said selected provider.
53. The method of claim 51 further comprising allowing a conference call including at least said new resident and said selected provider.
54. The method of claim 51 wherein said controlled environment facility is a detention facility and said categories comprise professionals who provide services to arrestees.
55. The method of claim 51 wherein said controlled environment facility is a detention facility and said categories comprise bail bondsmen, attorneys and probation officers.
56. A system for dissemination of information from a controlled environment facility, the system comprising:
controlled environment facility information management configured to manage resident information and facility information, said resident information including at least information related to a new resident; and
controlled environment facility call manager configured to selectively disseminate at least one of at least a portion of said information related to a new resident and at least a portion of said facility information to at least one provider that provides at least one of goods or services to residents of said controlled environment facility in an automated manner, wherein said controlled environment facility call manager functionality is further configured to conduct a reverse auction among the providers to whom said information about said new resident is disseminated for offering said at least one of goods or services to said new resident.
57. The system of claim 56 wherein said call manager disseminates at least a portion of the information about the resident to ones of said providers offering services directed to a class of residents to which said new resident belongs.
58. The system of claim 56 wherein said call manager disseminates at least a portion of the information about the resident to ones of said providers offering goods of use to a class of residents to which said new resident belongs.
59. The system of claim 56 wherein said call manager notifies each of said providers in a predetermined manner for that provider.
60. The system of claim 59 wherein said predetermined manner is at least one of, telephone, wireless phone, email, and voice mail.
61. The system of claim 56 wherein said controlled environment facility is a detention facility and said providers comprise professionals who provide services to arrestees.
62. The system of claim 56 wherein said controlled environment facility is a detention facility and said providers comprise at least one of bail bondsmen, attorneys and probation officers.
63. The system of claim 56 wherein bids by providers in said reverse auction are based upon the provider's fee for providing at least one of a good or a service.
64. The system of claim 56 wherein bids by providers in said reverse auction are based, at least in part, upon a value added to at least one of a good or a service.
65. The system of claim 64 wherein said value added is a time-based guarantee for providing a service.
66. The system of claim 64 wherein said value added is a guaranteed delivery time for goods.
67. The system of claim 56 wherein said controlled environment facility call manager functionality further comprises:
means for receiving a call from said outside party to the provided telephone number;
means for recognizing an automatic number identification associated with said outside party;
means for matching the recognized automatic number identification with an automatic number identification associated with a processed telephone call from said new resident to said outside party;
means for identifying a controlled environment facility from which said new resident placed said processed call to said outside party;
means for providing said outside party categories of lists of providers providing at least one of goods or services to residents of the identified facility;
means for accepting a selection of one of said categories from said outside party;
means for playing a list of providers in the selected category arranged in order of results of said reverse auction;
means for accepting a selection by said outside party of a provider from the played list;
means for notifying the selected provider of said selection; and
means for providing further information about said resident to said provider.
68. The system of claim 67 wherein said controlled environment facility call manager functionality typically blocks three-way call attempts and said controlled environment facility call manager functionality allows a three-way call between said outside party, said new resident and said selected provider.
69. The system of claim 67 wherein said controlled environment facility call manager functionality typically blocks conference call attempts and said controlled environment facility call manager functionality allows a conference call including at least said new resident and said selected provider.