System and method for centralized presence management of local and remote users
View Patent ↗Systems and methods for centralized presence management of local and remote users are provided. In exemplary embodiments, presence management information for the local and remote users are determined. Permissions established for at least one presence management user are reviewed to determine an amount of access to the presence management information to provide to the presence management user. The presence management information is then provided to the presence management user based on the permissions.
1. A system for managing presence of local and remote users, comprising:
a permissions interface configured to set up permissions for at least one presence management user, the permissions determining an amount of access to presence management information of each local and remote user and determining whether communication content monitoring is enabled, wherein permissions may be set based on groups;
at least one communication presence module configured to monitor communication statuses of the local and remote users, the at least one communication presence module comprising a telephony presence module that receives telephony status from a Private Branch Exchange (PBX) server; and
a data module configured to provide presence management information of the local and remote users based on the permissions to the presence management user, the presence management information provided for at least one user comprising a plurality of communication statuses.
2. The system of claim 1 wherein the at least one communication presence module comprises a chat presence module.
3. The system of claim 1 wherein the presence management user comprises the local user or the remote user.
4. The system of claim 1 wherein the permissions interface comprises a web-based permissions interface.
5. The system of claim 1 wherein the presence management information comprises availability of the local and remote users for communication.
6. The system of claim 5 wherein the communication comprises a phone call or a chat session.
7. The system of claim 1 further comprising a communication routing module configured to route communications based on the presence management information.
8. The system of claim 1 wherein the plurality of communication statuses comprises a telephony status and a chat status.
9. The system of claim 1 wherein the permissions further determine whether communication recording is enabled.
10. A method for managing presence of local and remote users, comprising:
determining presence management information for the local and remote users;
reviewing permissions established for at least one presence management user to determine an amount of access to the presence management information of each local and remote user, the permissions determining whether communication content monitoring is enabled, wherein permissions may be set based on groups; and
providing the presence management information of the local and remote user based on the permissions to the presence management user, the presence management information provided for at least one user comprising a plurality of communication statuses monitored by at least one communication presence module, the at least one communication presence module comprising a telephony presence module that receives telephony status from a Private Branch Exchange (PBX) server.
11. The method of claim 10 wherein determining communication status comprises determining telephony status of the local and remote users.
12. The method of claim 11 further comprising receiving the telephony status from a Head-Up Display (HUD) server.
13. The method of claim 10 wherein determining communication status comprises determining chat status of the local and remote users.
14. The method of claim 10 wherein the presence management user comprises the local user or the remote user.
15. The method of claim 10 further comprising establishing the permissions for each presence management user.
16. The method of claim 15 wherein establishing the permissions comprises utilizing a web-based permissions interface.
17. The method of claim 10 further comprising receiving the permissions and updates to the permissions and storing the permissions in a database.
18. The method of claim 10 further comprising routing communications based on the presence management information.
19. The method of claim 10 further comprising determining presence management information based on movement of computing device accessories.
20. A non-transitory machine readable storage medium having embodied thereon a program, the program providing instructions for a method for managing presence of local and remote users, the method comprising:
determining presence management information for the local and remote users;
reviewing permissions established for at least one presence management user to determine an amount of access to the presence management information of each local and remote user, the permissions determining whether communication content monitoring is enabled, wherein permissions may be set based on groups; and
providing the presence management information of the local and remote user based on the permissions to the presence management user, the presence management information provided for at least one user comprising a plurality of communication statuses monitored by at least one communication presence module, the at least one communication presence module comprising a telephony presence module that receives telephony status from a Private Branch Exchange (PBX) server.