Apparatus, and associated method, for generating an information technology incident report
View Patent ↗Apparatus, and an associated method, for generating a trouble ticket related to an IT incident. When an IT incident occurs, a worklog is formed by a reporter that enters information associated with the incident. Successive inputs, made by appropriate personnel, are made to update the status of the incident. A table-of-contents is formed, associated with the collection of entries of information. And, each entry of information is categorized, to identify the entry by an associated category.
1. A method for generating a ticket related to an IT, Information Technology, system incident said method comprising the operations of:
generating a displayable worklog in which information related to the IT system incident is includable, the worklog forming part of the ticket; and
generating at least a first anchor link associated with a corresponding at least first portion of the information related to the IT system incident that is includable in the displayable worklog generated during said operation of generating the displayable worklog, the first anchor link forming a first table of content entry associated with the corresponding at least first portion of the information.
2. The method of claim 1 further comprising the operation of categorizing each portion of the information with a category selected from a category menu.
3. The method of claim 1 further comprising the operation of searching for and locating selected text that forms part of the information includable in the worklog display.
4. The method of claim 1 further comprising the operation of spell-checking text forming the information related to the IT system incident.