Granted Patent B2

US 8,037,037 · App. 11/848,071 · Granted Oct 11, 2011

Abstract

Claims (48)

1. A computer-readable non-transitory storage medium, comprising computer instructions to:

store in an archive a plurality of media content files of a subscriber to the archive;

receive a request to perform a transaction corresponding to at least one among reviewing, retrieving, editing and deleting at least one of the plurality of media content files of the subscriber;

generate a tracking number of the transaction and a description for the transaction;

perform the transaction;

determine an anomalous access to the plurality of media content files of the subscriber responsive one or more detected differences between the performed transaction and a behavior profile of the subscriber comprising past transactions by the subscriber; and

transmit a notice to a communication device of the subscriber responsive to the determined anomalous access, wherein the notice comprises the tracking number and at least a portion of the description of the transaction.

2. The non-transitory storage medium of claim 1 , wherein the plurality of media content files corresponds to at least one among an audio content file, a video content file, and a still image file.

3. The non-transitory storage medium of claim 1 , wherein the transaction corresponds to modifying a structure of the archive.

4. The non-transitory storage medium of claim 1 , further comprising computer instructions to transmit the notice responsive to the determined anomalous access.

5. The non-transitory storage medium of claim 1 , wherein the notice is transmitted to the communication device of the subscriber as one among an email message, a Rich Site Summary message feed, a Short Message Service message, a Multimedia Message Service message, and a phone call conveying a synthesized speech message that describes the notice.

6. The non-transitory storage medium of claim 1 , comprising computer instructions to:

receive from the communication device of the subscriber the tracking number with a request for a detailed description of the transaction; and

perform at least one among presenting the communication device the detailed description of the transaction and establishing communications between a service agent and the subscriber by way of the communication device.

7. The non-transitory storage medium of claim 6 , comprising computer instructions to:

present to the communication device one or more countermeasures to address effects of the performed transaction;

receive from the communication device a selection from the one or more countermeasures; and

apply the selected counter-measure to the archive.

8. The non-transitory storage medium of claim 7 , wherein the one or more countermeasures correspond to at least one among undoing at least a portion of the effects of the performed transaction, applying a user authorization process to access the archive, and preventing access to the archive.

9. The non-transitory storage medium of claim 1 , wherein the storage medium operates in a network element of a communication system supplying media services to the subscriber, wherein the network element corresponds to one among a web server managing media content of a plurality of subscribers, and a media content processor of the subscriber, wherein the communication system corresponds to one among an internet protocol television communication system, a satellite television communication system, and a cable television communication system, and wherein the tracking number comprises at least one among a string of characters, a string of numbers, and a string of alphanumeric characters.

10. The non-transitory storage medium of claim 1 , comprising computer instructions to:

retrieve presence information associated with the subscriber; and

select the communication device according to the presence information.

11. A web server, comprising a computer system comprising a computer memory coupled to a processor, wherein the processor is adapted to:

store a plurality of media content files of a subscriber in an archive;

record a transaction description and a corresponding tracking identifier for a transaction associated with the plurality of media content files of the subscriber;

perform the transaction corresponding to at least one among reviewing, retrieving, editing and deleting, at least one of the plurality of media contentment files of the subscriber;

determine an anomalous access in the archive to the plurality of media content files of the subscriber responsive to one or more detected differences between the performed transaction and a behavior profile of the subscriber comprising past transactions by the subscriber;

transmit to a communication device of the subscriber a notice responsive to the determined anomalous access, wherein the notice comprises a portion of the transaction description and the corresponding tracking identifier;

retrieve presence information associated with the subscriber; and

select the communication device according to the presence information.

12. The web server of claim 11 , wherein the plurality of media content files corresponds to one or more among audio content, video content, and still image content.

13. The web server of claim 11 , wherein the processor is adapted to:

present the communication device with one or more countermeasures to address the transaction;

receive a selection associated with the one or more countermeasures; and

apply the selected countermeasure to the archive.

14. The web server of claim 13 , wherein the one or more countermeasures correspond to at least one among undoing at least a portion of the effects of the transaction, applying a user authorization process to access the archive, and preventing access to archive.

15. The web server of claim 11 , wherein the tracking identifier comprises at least one among a string of characters, a string of numbers, and string of alphanumeric characters.

16. A media content processor, comprising a computer system comprising a computer memory coupled to a processor, wherein the processor is adapted to:

perform transactions corresponding to at least one among reviewing, retrieving, editing and deleting at least one of a plurality of media contentment files of a subscriber that are stored in an archive:

determine an anomalous access to the plurality of media content files of the subscriber by way of detecting differences between the performed transactions and a behavior profile of the subscriber comprising past transactions in the archive by the subscriber;

transmit to a communication device of the subscriber a notice of the determined anomalous access, wherein the notice comprises one or more countermeasures;

receive from the communication device a selection from the one or more countermeasures; and

apply the selected countermeasure to the archive.

17. The media content processor of claim 16 , wherein the plurality of media content files corresponds to one or more among audio content, video content, and still image content.

18. The media content processor of claim 16 , wherein the notice further comprises a transaction identifier and a portion of a transaction description corresponding to the determined anomalous access.

19. The media content processor of claim 16 , wherein the media content processor corresponds to one among an Internet Protocol Television Set-Top Box (IPTV STB) receiver, a satellite TV STB receiver, and a cable TV STB receiver.

20. The media content processor of claim 16 , wherein the one or more countermeasures correspond to at least one among undoing at least a portion of the effects of the performed transaction, applying a user authorization process to access the archive, and preventing access to the archive.

Assignments (6)