System, method and computer program product for transferring unregistered callers to a registration process
View Patent ↗A system, method and computer program product are provided for handling unregistered callers in a voice recognition framework. Initially, it is determined whether a user is registered. If it is determined that the user is not registered, a registration process is executed. Once registered, utterances may be received from the user and recognized for the purpose of providing a service to the user.
1. A method performed by an interactive voice response system for handling unregistered callers comprising the steps of:
determining whether a user is registered;
executing a registration process if it is determined that the user is not registered;
receiving and recognizing speech utterances representative of information from the user during the registration process, wherein the receiving is carried out utilizing an input device;
wherein directions are given to the user explaining the registration process and another process by which the user exits the registration process such that the user is capable of exiting the registration process at any time during the registration process upon receipt and detection of a predefined keyword utterance by the user; and
wherein the registration process includes returning the user to a main menu after the registration process is complete or upon receipt and detection of the keyword.
2. The method as recited in claim 1 , wherein the information includes a city in which the user resides.
3. The method as recited in claim 1 , wherein the information includes at least one phone number of the user.
4. The method as recited in claim 1 , wherein the information includes a gender of the user.
5. The method as recited in claim 1 , wherein the information includes billing information.
6. The method as recited in claim 1 , wherein the information includes an address of the user.
7. The method as recited in claim 1 , wherein the information includes user preferences.
8. The method as recited in claim 7 , wherein the preferences are selected from the group consisting of personalization information, data relating to a stock portfolio of the user, and sports of interest to the user.
9. The method as recited in claim 7 , wherein the preferences include personalization information, data relating to a stock portfolio of the user, and sports of interest to the user.
10. The method as recited in claim 1 , wherein the information is entered verbally utilizing a telephone.
11. The method as recited in claim 1 , and further comprising the step of presenting promotion information to the user during the registration process.
12. A computer program product embodied on a non-transitory computer-readable storage medium for handling unregistered callers in a an interactive voice response system comprising:
computer code for determining whether a user is registered;
computer code for executing a registration process if it is determined that the user is not registered;
computer code for receiving and recognizing utterances representative of information from the user during the registration process;
wherein, in response to the interactive voice response system executing the computer coded for the registration process:
directions are given to the user explaining the registration process and another process by which the user exits the registration process at any time by uttering a predefined keyword; and
the user is returned to the main menu after the registration process is complete or upon receipt and detection of the keyword.