Preferred customer marketing delivery based on dynamic data for a customer
View Patent ↗A computer implemented method, apparatus, and computer usable program product for automatically determining a marketing status for a customer. In one embodiment, detection data is received from a set of detectors associated with the retail facility. The detection data is processed to form dynamic data. The dynamic data is analyzed using a set of data models to identify marketing initiation factors. In response to the marketing initiation factors indicating initiation of marketing to the customer, a customized marketing message is generated for the customer and dynamically transmitted to a display device associated with the customer. The customized marketing message is displayed to the customer in real-time as the customer is shopping at the retail facility.
1. A computer implemented method for automatically determining a marketing status for a customer, the computer implemented method comprising:
receiving data from a set of detectors associated with a retail facility to form detection data for the customer, wherein the detection data is gathered in real-time as the customer is shopping at the retail facility;
processing the detection data, by a processor, to identify patterns of events to form current customer behavior data describing events associated with the customer;
retrieving a customer profile for the customer, wherein the customer profile indicates past behavior of the customer while shopping at the retail facility on a different shopping trip;
comparing the current customer behavior data to the past customer behavior data;
responsive to the comparison indicating the customer is walking at a customary pace or shopping at a customary rate, generating positive marketing initiation factors;
responsive to the comparison indicating the customer is walking at a pace that is faster than the customary pace or shopping at a rate that is faster than the customary rate of shopping, generating negative marketing initiation factors;
responsive to generating the positive marketing initiation factors indicating initiation of marketing to the customer, generating a customized marketing message for the customer; and
transmitting the customized marketing message to a display device associated with the customer, wherein the customized marketing message is displayed to the customer in real-time as the customer is shopping at the retail facility.
2. A computer program product comprising:
a non-transitory computer readable storage medium storing computer usable program code for automatically determining whether to deliver customized marketing content to a customer associated with a retail facility, the computer usable program code comprising:
computer usable program code for receiving data from a set of detectors associated with a retail facility to form detection data for the customer, wherein the detection data is gathered in real-time as the customer is shopping at the retail facility;
computer usable program code for processing the detection data, by a processor, to identify patterns of events to form current customer behavior data describing events associated with the customer;
computer usable program code for retrieving a customer profile for the customer, wherein the customer profile indicates past behavior of the customer while shopping at the retail facility on a different shopping trip;
computer usable program code for comparing the current customer behavior data to the past customer behavior data;
computer usable program code for generating positive marketing initiation factors in response to the comparison indicating the customer is walking at a customary pace or shopping at a customary rate;
computer usable program code for generating negative marketing initiation factors in response to the comparison indicating the customer is walking at a pace that is faster than the customary pace or shopping at a rate that is faster than the customary rate of shopping;
computer usable program code for generating a customized marketing message for the customer in response to generating the positive marketing initiation factors indicating initiation of marketing to the customer; and
computer usable program code for transmitting the customized marketing message to a display device associated with the customer, wherein the customized marketing message is displayed to the customer in real-time as the customer is shopping at the retail facility.