Method for routing user service requests from a telemedicine station
A station such as a telemedicine booth may send a request for medical service to a routing agent, which may route the request for medical service to a medical service provider. The routing may be based on one or more routing criteria, such as for example medical parameters of a user collected at the station and sent to the routing agent, location of a user, or quality of service indicators.
1. A method comprising:
receiving, at a routing agent for routing medical service requests to medical agents, a request for medical service from a user originating at a telemedicine station;
determining, using a processor at the routing agent, to which medical agent among a plurality of medical agents to route data based on one more routing criteria;
routing the request for medical service to a first medical agent, wherein the first medical agent comprises a doctor, nurse, nurse-practitioner, or dentist;
initiating a communication link between the user and the first medical agent for a first consultation;
receiving, at the routing agent, one or more medical parameters of the user captured by the telemedicine station;
transferring the one or more medical parameters to the first medical agent;
requesting, at the routing agent, a medical record of the user from a database;
transferring the medical record to, the first medical agent;
terminating the communication link between the user and the first medical agent;
routing the request for medical service to a second medical agent based on a referral received from the first medical agent during the first consultation and based on a proximity of the second medical agent to the telemedicine station; and
initiating a communicating link between the user and the second medical agent,
wherein the second medical agent comprises a pharmaceutical service provider.
2. The method of claim 1 wherein the one or more routing criteria comprise:
a location based indicator, a quality of service indicator, an availability and medical specialty of the medial service provider, or any combination thereof.
3. The method of claim 2 , further comprising transmitting a control signal from the routing agent to a system of the telemedicine station, the system configured to capture the one or more medical parameters of the user.