Self-service terminal
View Patent ↗A method of operating a self-service terminal and a network of self-service terminals. The method comprises: receiving notification that a maintenance operation has been performed on the terminal; performing a compliance check on the terminal; and issuing a code in the event that the compliance check is successful. The code can be used to audit and/or validate that the maintenance operation was performed successfully and that the terminal was left in working order.
1. A method of operating a self-service terminal, the method comprising:
receiving notification that a maintenance operation has been performed on the terminal;
performing a compliance check on the terminal;
issuing a maintenance completion code by the self-service terminal in the event that the compliance check is successful; and
providing an indication that the maintenance operation has been performed by the self-service terminal, including transmitting the maintenance completion code to a remote management system.
2. A method according to claim 1 , wherein the step of receiving notification that a maintenance operation has been performed is implemented by detecting if the terminal receives a request to change from maintenance mode to transaction mode.
3. A method according to claim 1 , wherein the method comprises the further step of providing status information to an operator prior to receiving notification that a maintenance operation has been performed.
4. A method according to claim 1 , wherein the compliance check comprises communicating with devices in the self-service terminal to receive status information.
5. A method according to claim 1 , wherein the step of issuing a maintenance completion code comprises generating the maintenance completion code.
6. A method according to claim 5 , wherein the maintenance completion code is generated based on the particular operations performed by the operator.
7. A method according to claim 1 , wherein the maintenance completion code is issued subsequent to receiving the maintenance completion code from another terminal or a remote management system.
8. A method according to claim 1 , wherein the step of issuing a maintenance completion code includes presenting the maintenance completion code on a display in the self-service terminal.
9. A method according to claim 1 , wherein the maintenance completion code is used as an access code to enable an operator to perform a maintenance operation at another self-service terminal.
10. A method of operating a self-service terminal, the method comprising:
changing operation of the self-service terminal from transaction mode in which a terminal customer can perform a transaction to maintenance mode in which a self-service terminal operator can perform a maintenance function;
providing status information to an operator by the self-service terminal;
receiving notification from the self-service terminal that a maintenance operation has been completed;
performing a compliance check prior to returning the self-service terminal to transaction mode;
issuing a maintenance completion code by the self-service in the event of a successful compliance check; and
providing an indication that the maintenance operation has been completed by the self-service terminal, including transmitting the maintenance completion code to a remote management system.
11. A self-service terminal comprising:
a plurality of customer interaction devices; and
a controller coupled to the customer interaction devices for controlling their operation, the controller being operable in a maintenance mode in which an operator can perform a maintenance function on the self-service terminal, and a transaction mode in which a customer can perform a transaction at the self-service terminal, the controller being programmed:
(i) to communicate with the customer interaction devices and a remote management system;
(ii) to detect a request to change from maintenance mode to transaction mode;
(iii) to perform a compliance check prior to changing from maintenance mode to transaction mode;
(iv) to issue a maintenance completion code from the self-service terminal in the event of a successful compliance check; and
(v) to provide an indication that the maintenance operation has been performed, including transmitting the maintenance completion code to the remote management system.
12. A self-service terminal according to claim 11 , wherein the self-service terminal is an automated teller machine ATM.
13. A method of operating a network of self-service terminals coupled to a management system, the method comprising:
receiving from a self-service terminal a first completion code issued by that self-service terminal in response to a maintenance operation performed by a maintenance person,
receiving from the maintenance person a second completion code purportedly issued by the self-service terminal; and
accrediting the maintenance operation in the event of a match between the first and second completion codes.
14. A method of operating a self-service terminal, the method comprising:
receiving notification that a maintenance operation has been performed on the terminal;
performing a compliance check on the terminal; and
issuing a code in the event that the compliance check is successful by the self-service terminal;
wherein the issued code is used as an access code to enable an operator to perform a maintenance operation at another self-service terminal.