IP Library Granted Patent US 8,972,504
Granted Patent B2
US 8,972,504 · App. 11/941,474 · Granted Mar 3, 2015

Forwarding un-responded to instant messages to electronic mail

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Quick Facts
Patent No.
US 8,972,504
App. No.
11/941,474
Granted
Mar 3, 2015
Kind
B2
Abstract

A method of forwarding an instant message to electronic mail can begin with determining availability of an instant messaging client for a recipient. The method can continue with sending the instant message to the instant messaging client for the recipient. The method can include not receiving a reply to the instant message within a pre-defined period of time. The method can further include sending an electronic mail message including the instant message to the recipient upon reaching the pre-defined period of time.

Claims (39)

1. A computer-implemented method of forwarding an instant message to electronic mail, the method comprising:

determining availability of an instant messaging client for a recipient;

sending the instant message to the instant messaging client for the recipient;

not receiving a reply to the instant message within a pre-defined period of time;

upon reaching the pre-defined period of time, determining that the instant message is not a salutation message and thus satisfies a criterion for forwarding the instant message in an electronic mail message; and

sending the electronic mail message comprising the instant message to the recipient.

2. The method of claim 1 , wherein determining that the instant message satisfies the criterion for forwarding the instant message in the electronic mail message further comprises determining that the instant message is not a closing message.

3. The method of claim 1 , further comprising querying a user for an approval to send the electronic mail message and receiving the approval.

4. The method of claim 1 , wherein the pre-defined period of time comprises a user selectable period of time.

5. The method of claim 1 , wherein the electronic mail message further comprises:

a time of sending the instant message to the recipient; and

a notice that an instant message client for a sender did not receive a reply within the period of time.

6. The method of claim 1 , wherein the electronic mail message further comprises an instant message transcript.

7. The method of claim 1 , further comprising:

sensing unavailability of a second instant messaging client for a second recipient;

attempting to send a second instant message to the second instant messaging client for the second recipient; and

sending a second electronic mail message to the second recipient that comprises the second instant message.

8. The method of claim 1 , further comprising determining that the recipient is not on a do-not-forward list.

9. The method of claim 1 , wherein a sending instant messaging client initiates sending of the electronic mail message that comprises the instant message.

10. The method of claim 1 , wherein an instant messaging server initiates sending of the electronic mail message that comprises the instant message.

11. A computer-implemented method of forwarding an instant message to electronic mail, the method comprising:

determining availability of an instant messaging client for a recipient;

sending the instant message to the instant messaging client for the recipient;

not receiving a reply to the instant message within a pre-defined period of time;

determining that the instant message is not a salutation message and thus satisfies a criterion for forwarding the instant message in an electronic mail message, wherein the instant message is determined not to be a salutation message by performing an analysis of a text within the instant message; and

upon reaching the pre-defined period of time, sending the electronic mail message comprising the instant message to the recipient.

12. The method of claim 11 , wherein determining that the instant message is not the salutation message comprises performing a textual analysis of the instant message to determine that the instant message does not match a pre-defined salutation message found on a list of salutation messages.

13. The method of claim 11 , wherein determining that the instant message satisfies the criterion for forwarding the instant message in the electronic mail message further comprises determining that the instant message is not a closing message.

14. The method of claim 13 , wherein determining that the instant message is not the closing message comprises performing a textual analysis of the instant message to determine that the instant message does not match a pre-defined closing message found on a list of closing messages.

15. The method of claim 11 , further comprising querying a user for an approval to send the electronic mail message and receiving the approval.

16. The method of claim 11 , wherein the electronic mail message further comprises an instant message transcript.

17. A computer program product, comprising:

a computer-readable device comprising computer-usable program code stored thereon that forwards an instant message to electronic mail, the computer-readable device comprising:

computer-usable program code that determines availability of an instant messaging client for a recipient;

computer-usable program code that sends the instant message to the instant messaging client for the recipient;

computer-usable program code that determines that a reply to the instant message has not been received within a pre-defined period of time;

computer-usable program code that determines that the instant message is not a salutation message and thus satisfies a criterion for forwarding the instant message in an electronic mail message; and

computer-usable program code that sends an electronic mail message comprising the instant message to the recipient upon reaching the pre-defined period of time, wherein

the computer-readable device is not a transitory signal per se.

Assignments (2)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 13, 2019
From: INTERNATIONAL BUSINESS MACHINES CORPORATION
To: HCL TECHNOLOGIES LIMITED
Reel/Frame 050374/0546 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 16, 2007
From: KAO, TITUS; PORTNER, ERIC S.; WEIR, ROBERT W.
To: INTERNATIONAL BUSINESS MACHINES CORPORATION
Reel/Frame 020127/0052 →