Automated dial tone verification and reporting
View Patent ↗An automated system and associated methods that can be used to meet government compliance regulations are provided for testing and tracking the administration of Calling Line Identification (CLID) and Calling Party Name Identification (CPNID) information on various telephone lines (traditional circuit-based voice and evolving packet-based voice and data) for telecommunications systems. These systems can include large or small private branch exchange (PBX), key systems and equivalents, or Voice over Internet Protocol (VoIP) Call Management Servers. Capturing and recording CLID and CPNID on dial tone tests for any site location have been automated. Capabilities for recording, alerting, and reporting necessary data for internal and external auditing are provided. Centralizing real-time and historical records on phone line installation and modification activities can be generated and maintained. Verification of valid answer results for consumers' returned calls inbound to site locations can be performed. Ongoing monitoring by means of periodic automated telecommunications system-wide site dial-out to centralized compliance servers to record audit results (scheduled or on-demand) is available.
1. A system for administering Calling Line ID (CLID) and Calling Party Name ID (CPNID) comprising:
a call processing unit;
a compliance application server (CAS);
a compliance data base server; and
a call management telecommunication server,
wherein the call processing unit provides call communication between a site and the CAS,
the CAS verifies compliance of the site based on the call placed from the site via the call processing unit by assessing at least one of CLID and CPNID associated with the call,
the compliance data base server collects and stores data associated with the compliance verification, generates at least one of reports and alerts, and provides access to the stored data, and
the call management telecommunication server monitors the compliance.
2. The system of claim 1 , wherein the call processing unit comprises at least one of a private branch exchange (PBX), a key system, or Voice over Internet Protocol (VoIP) unit.
3. The system of claim 1 , wherein the call management telecommunication server comprises at least one of a private branch exchange (PBX), a key system, or Voice over Internet Protocol (VoIP) call management communication server.
4. The system of claim 1 , wherein the CAS verifies a connection status to the site location by an automated dial back to at least one CLID phone number of the site.
5. The system of claim 1 , wherein the compliance data base server provides access via a browser to at least one of data, reports and alerts stored in or generated by the compliance data base server.
6. The method of claim 5 , wherein the browser comprises at least one work station configured for web access.