Routing work to resources in a web-based social network
View Patent ↗An exemplary method for routing work to resources in a web-based social network comprises determining a type of work in a work request from a service, determining at least one relevant capability for servicing the work request based on the type of work, determining, from a plurality of social networks, at least one resource in a social network having the relevant capability, and enabling the service to route work related to the work request to the at least one resource.
1. A computer-implemented method for routing work to resources in a web-based social network, comprising:
(a) determining a type of work in a work request from a service;
(b) determining at least one relevant capability for servicing said work request, said relevant capability being based on:
(1) said type of work; and
(2) at least one of an interest or a past performance record of available resources in the web-based social network;
(c) determining, from said web-based social network, at least one resource having said relevant capability; and
(d) enabling said service to route work related to said work request to said at least one resource.
2. The method of claim 1 , wherein said work request is a digitized request including metadata describing work associated with the request.
3. The method of claim 1 , wherein said capability includes human capabilities.
4. The method of claim 1 , wherein said determining at least one resource includes determining availability of resources at each network in said plurality of networks.
5. The method of claim 1 , wherein said determining at least one resource includes selecting one resource among a plurality of potential resources offered by said plurality of networks based on resource attributes.
6. The method of claim 1 , wherein said determining at least one resource includes selecting one resource among a plurality of potential resources offered by said plurality of networks based on a routing plan.
7. The method of claim 6 , wherein said routing plan is a predetermined plan.
8. The method of claim 1 , wherein said enabling includes routing said work request to said at least one resource.
9. The method of claim 1 , wherein said enabling includes routing work related to said work request to said at least one resource.
10. A system configured for routing work to resources in a social network, comprising:
a work request processor configured to:
determine a type of work in a work request from a service;
determine at least one relevant capability for servicing said work request, said relevant capability being based on:
(1) said type of work; and
(2) at least one of an interest or a past performance record of available resources in the social network;
determine, from the social network, at least one resource in the social network having said relevant capability; and
a work routing engine configured to enable said service to route work related to said work request to said at least one resource.
11. The server of claim 10 , wherein said work request is a digitized request including metadata describing work associated with said request.
12. The server of claim 10 , wherein said work request processor is further configured to select one resource among a plurality of potential resources offered by said plurality of networks based on resource attributes.
13. The server of claim 10 , wherein said work request processor is further configured to select one resource among a plurality of potential resources offered by said plurality of networks based on a routing plan.
14. The server of claim 10 , wherein said work routing engine is further configured to route said work request to said at least one resource.
15. The server of claim 10 , wherein said work routing engine is further configured to route said work related to said work request to said at least one resource.
16. A non-transitory computer-readable medium for routing work to resources in a social network, comprising logic instructions that, if executed:
(a) determine a type of work in a work request from a service;
(b) determine at least one relevant capability for servicing said work request, said relevant capability being based on:
(1) said type of work; and
(2) at least one of an interest or a past performance record of available resources in the social network;
(c) determine, from the social network, at least one resource in the social network having said relevant capability; and
(d) enable said service to route work related to said work request to said at least one resource.
17. The non-transitory computer-readable medium of claim 16 , wherein said work request is a digitized request including metadata describing work associated with said request.
18. The non-transitory computer-readable medium of claim 16 , wherein said logic instructions for determining at least one resource include instructions that, if executed, select one resource among a plurality of potential resources offered by said plurality of networks based on resource attributes.
19. The non-transitory computer-readable medium of claim 16 , wherein said logic instructions for determining at least one resource include instructions that, if executed, select one resource among a plurality of potential resources offered by said plurality of networks based on a routing plan.
20. The non-transitory computer-readable medium of claim 16 , wherein said logic instructions for enabling include instructions that, if executed, route said work request to said at least one resource.
21. The non-transitory computer-readable medium of claim 16 , wherein said logic instructions for enabling include instructions that, if executed, route said work related to said work request to said at least one resource.