BEHAVIOR RECOMMENDING FOR GROUPS
Techniques are described for identifying and analyzing behavior patterns by members of a group, and determining if such behavior patterns improve or detract from the group's success. Behavior patterns which improve a group's success may then be applied by other similar groups.
1 . One or more computer readable storage media, with instructions stored thereon that when executed implement a method comprising:
selecting a measure of success applicable to a first group and a second group, wherein the first group rates higher on the measure of success than the second group;
receiving a first set of data representing behaviors performed in a first role comprising a plurality of actors in the first group;
receiving a second set of data representing behaviors performed in a second role comprising a plurality of actors in the second group;
analyzing the first and second sets of received data representing behaviors to identify a pattern of behavior performed within the first role but not performed within the second role; and
outputting data representing the identified pattern of behavior.
2 . The computer readable storage media of claim 1 , wherein the first set of data comprises data from a customer relationship management system.
3 . The computer readable storage media of claim 1 , wherein the first set of data comprises data from a bug tracking system.
4 . The computer readable storage media of claim 1 , wherein the analyzing comprises using statistical techniques of cluster analysis.
5 . The computer readable storage media of claim 1 , wherein the analyzing comprises using neural networks.
6 . The computer readable storage media of claim 1 , wherein the analyzing comprises using predefined algorithms that aggregate data.
7 . The computer readable storage media of claim 1 , wherein the measure of success is based on the monetary value of sales to a customer.
8 . The computer readable storage media of claim 1 , wherein the measure of success is based on a metric of customer satisfaction.
9 . The computer readable storage media of claim 2 , wherein the data from the customer relationship management system is obtained in real-time.
10 . The computer readable storage media of claim 2 , wherein the data from the customer relationship management system comprises a download of historical data.
11 . A system comprising:
a processor;
a behavior data receiving module configured to receive data representing behaviors of multiple actors within one or more roles;
a success measure data receiving module configured to receive data corresponding to a measure of success;
a data analysis module configured to analyze the behavior data and the success measure data; and
an output module configured to output results of the analysis module.
12 . The system of claim 11 wherein the data analysis module uses statistical techniques of cluster analysis.
13 . The system of claim 11 wherein the data analysis module uses neural networks.
14 . The system of claim 11 wherein the data analysis module uses predefined algorithms that aggregate data.
15 . The system of claim 11 wherein the behavior data receiving module is configured to receive data in real-time.
16 . The system of claim 11 wherein the behavior data receiving module is configured to receive downloads of historical data.
17 . A computer-implemented method comprising:
selecting a measure of success applicable to a first group and a second group, wherein the first group rates higher on the measure of success than the second group;
receiving from a first customer relationship management application a first set of data representing behaviors performed in a first role comprising a plurality of actors in the first group;
receiving from a second customer relationship management application a second set of data representing behaviors performed in a second role comprising a plurality of actors in the second group;
analyzing the first and second sets of received data representing behaviors to identify a pattern of behavior performed within the first role but not performed within the second role; and
outputting data representing the identified pattern of behavior.
18 . The method of claim 15 , wherein the measure of success represents a monetary value of sales.
19 . The method of claim 15 , wherein the measure of success represents a percentage increase of sales dollar value.
20 . The method of claim 15 , wherein the measure of success represents a metric of customer satisfaction.