Self-service terminal
View Patent ↗A self-service terminal comprises a plurality of devices, each device having a unique device identifier. The terminal also has a fascia including a plurality of apertures, each aperture having a corresponding indicator and being associated with a device in the self-service terminal. The terminal executes a control application for identifying and energizing an indicator corresponding to an aperture to be used by a customer. The terminal also includes a mapping component for allowing an authorized user (i) to display the current mapping of indicators to device identifiers, and (ii) to modify the current mapping to associate an indicator with a different device identifier.
1. A self-service terminal comprising:
a plurality of devices, each device having a unique device identifier;
a fascia having a plurality of apertures, each aperture being associated with a device of the plurality of devices and being aligned with the device so that a customer can use the device through the aperture during a self-service transaction;
a plurality of energisable indicators, each indicator being associated with an aperture of the plurality of apertures and thereby being associated with a device and thereby being associated with a device identifier so as to map the indicator to a device identifier;
a control application for identifying and energising an indicator corresponding to an aperture to be used by a customer during a self-service transaction; and
a mapping component for allowing an authorized user (i) to display the current mapping of indicators to device identifiers, and (ii) to modify the current mapping to associate an indicator with a different device identifier.
2. A terminal according to claim 1 , wherein each indicator is a media entry and/or exit indicator.
3. A terminal according to claim 1 , wherein the mapping component is operable to enable an authorized user to select a correct association between an indicator being energised and a device identifier.
4. A terminal according to claim 1 , further comprising a cash dispenser.
5. A method of mapping energisable indicators located in the vicinity of corresponding apertures on a fascia of a self-service terminal to device identifiers associated with devices of the self-service terminal, the method comprising:
displaying a current mapping of indicators to device identifiers;
selectively energising one of the indicators;
presenting first information about a device being associated with the indicator being energised to allow an authorized user to ascertain if the energised indicator is correctly mapped to the associated device;
if the indicator being energised is incorrectly mapped to the associated device, presenting second information to allow the authorized user to select a correct association between the energised indicator and a device identifier; and
modifying the current mapping in response to the authorized user selecting a correct association between the indicator being energised and a device identifier.
6. A method according to claim 5 , wherein the indicators are visual.
7. A method according to claim 5 , wherein modifying the current mapping is implemented by allowing the authorized user to select a different device identifier for the indicator being energised.
8. A method according to claim 5 , wherein modifying the current mapping is implemented by allowing the authorized user to instruct the terminal to selectively energise a different indicator, in sequence, until the user indicates that the correct indicator for that device identifier is being energised.
9. A method according to claim 5 , wherein presenting first information about a device being associated with the indicator being energised is implemented by presenting a screen illustrating a table of device identifiers and corresponding unique indicator numbers, so that a one-to-one mapping of device identifier to unique indicator number is evident to the authorized user.
10. A computer program containing program instructions for executing all of the steps of claim 5 .
11. A computer program according to claim 10 , wherein the computer program is conveyed on an electrical carrier signal.
12. An automated teller machine (ATM) comprising:
a plurality of ATM customer interface devices including a cash dispenser, each device having a unique device identifier;
a fascia having a plurality of apertures, each aperture being associated with an ATM customer interface device of the plurality of ATM customer interface devices and being aligned with the device so that an ATM customer can use the device through the aperture during an ATM transaction;
a plurality of energisable indicators disposed on the fascia, each indicator being associated with an aperture of the plurality of apertures and thereby being associated with an ATM customer interface device and thereby being associated with a device identifier so as to map the indicator to a device identifier;
an ATM control application for identifying and energising an indicator corresponding to an aperture to be used by an ATM customer during an ATM transaction; and
a mapping component for allowing an ATM technician who is other than an ATM customer to (i) display the current mapping of indicators to device identifiers, and (ii) modify the current mapping to associate an indicator with a different device identifier.
13. An ATM according to claim 12 , wherein each indicator comprises a number of energisable light emitting diodes (LEDs) disposed on the fascia and for, when energised, indicating to an ATM customer to use the ATM customer interface device associated with the aperture corresponding to the energised LEDs.
14. An ATM according to claim 12 , wherein the mapping component is operable to enable an ATM technician who is other than an ATM customer to select a correct association between an indicator being energised and a device identifier.