Granted Patent B2

US 8,608,568 · App. 12/096,001 · Granted Dec 17, 2013

Abstract

Claims (48)

1. A non-transitory machine-readable medium including instructions which when executed by a machine cause the machine to perform operations comprising:

receiving a wager associated with a wagering game;

collecting status information about a plurality of the machine's peripheral devices or other components over a period of time;

using the status information to derive diagnostic information, the diagnostic information representing a trend in the status information over the period of time;

determining whether the diagnostic information should be transmitted based on whether the diagnostic information satisfies a condition;

transmitting the diagnostic information to a remote device for evaluation after determining that the diagnostic information should be transmitted;

receiving a command to execute a remedial operation based on the evaluation; and executing the remedial operation.

2. The machine-readable medium of claim 1 , wherein the determining whether the diagnostic information should be transmitted comprises:

evaluating whether an event has occurred, wherein the event is related to the collected status information and wherein the event is selected from the group consisting of:

whether a threshold has been met, whether a certain time has elapsed, or whether a rule has been satisfied; and

determining that the diagnostic information should be transmitted when the event has occurred.

3. The machine-readable medium of claim 1 , wherein the transmitting of the diagnostic information informs an operator about the maintenance services needed by the ones of the plurality of peripheral devices or other components.

4. The machine-readable medium of claim 1 , wherein the collecting of service information includes periodically polling the plurality of peripheral devices, other components, or one or more sensors for the service information about the peripheral devices or other components.

5. The machine-readable medium of claim 1 , wherein the transmitting of the diagnostic information is performed in response to a request from the remote device.

6. The machine-readable medium of claim 1 further comprising:

compiling statistics about the maintenance services needed by the plurality of peripheral devices or other components, the statistics based at least in part on the status information.

7. A method comprising:

receiving, in a wagering game machine, a wager associated with a wagering game;

receiving over a period of time status information associated with a peripheral device or other component of the wagering game machine;

using the status information to derive diagnostic information via at least one processor, the diagnostic information representing a trend in the status information over the period of time;

determining whether diagnostic information should be transmitted based on whether the diagnostic information satisfies a condition;

transmitting diagnostic information to a remote device after determining that the diagnostic information should be transmitted;

receiving a command to execute a remedial operation from the remote device; and

executing the remedial operation.

8. The method of claim 7 , wherein the diagnostic information is destined for a remote status monitoring device which receives diagnostic information from a plurality of wagering game machines.

9. The method of claim 7 , further comprising using the diagnostic information to facilitate preventative maintenance.

10. The method of claim 7 , wherein the diagnostic information includes the status information.

11. The method of claim 7 , wherein the determining is based at least in part on whether a threshold has been met, whether a certain time has elapsed, or whether a rule has been satisfied.

12. The method of claim 7 , wherein the status information associated with the peripheral device or other component is received as a result of scheduled reporting, occurrence of an event, or a request from a remote device.

13. The method of claim 7 , further comprising transmitting the diagnostic information to at least one of: a wagering game machine manufacturer or a wagering game peripheral manufacturer.

14. An apparatus comprising:

a wagering game machine including,

a wagering game unit to receive a wager associated with a wagering game;

a device to perform an operation; and

a status unit operable to:

receive status information from the device over a period of time;

derive diagnostic information from the status information, where the diagnostic information represents a trend in the status information over the period of time;

determine whether diagnostic information should be transmitted based on whether the diagnostic information satisfies a condition; and

transmit the diagnostic information to a remote status monitoring device for evaluation after determining that the diagnostic information should be transmitted,

wherein the wagering game machine is to receive a command to execute a remedial operation based on the evaluation and execute the remedial operation.

15. The apparatus of claim 14 , wherein the device is one of a peripheral device and another component of the wagering game machine.

16. The apparatus of claim 14 , wherein the remote status monitoring device is further operable to, based on the diagnostic information, notify an attendant that the device needs service.

17. The apparatus of claim 14 , wherein the remote status monitoring device is further operable to transmit the diagnostic information to a portable diagnostic tool.

18. The apparatus of claim 14 , wherein the status unit is further operable to transmit the diagnostic information to a portable diagnostic tool.

19. The apparatus of claim 14 , wherein the remote status monitoring device is further operable to calculate statistics based on the diagnostic information.

20. The apparatus of claim 14 , wherein the remote status monitoring device uses the diagnostic information to facilitate preventative maintenance.

21. The tangible machine-readable medium of claim 1 , wherein the remedial operation comprises rebooting the machine.

22. The tangible machine-readable medium of claim 1 , wherein the remedial operation comprises disabling the peripheral device that indicates maintenance services needed.

Assignments (12)