Filtering incoming mails
View Patent ↗Techniques are described for determining how to handle inbound messages based on feedback from users. Feedback may relate to content of inbound messages and/or a source of inbound messages. In addition, feedback may be dynamically filtered based on groups and message recipients may become affiliated with one or groups causing feedback associated with the one or more groups to apply to inbound messages they receive. In displaying messages, an indication of feedback associated with the messages may be displayed to the message recipient.
1. A computer-implemented method for using content of an inbound message as a basis for determining how to handle the inbound message, the method comprising the following steps performed by one or more processors:
receiving a first indication from a first message recipient reflecting a characterization of a first message received by the first message recipient and including first content;
accessing a user profile associated with the first message recipient, the user profile identifying one or more user groups with which the first message recipient is associated, the one or more user groups including one or more message recipients;
determining, based on the user profile associated with the first message recipient, that the first message recipient is associated with a user group;
assigning the first indication to the user group;
receiving a second indication from a second message recipient reflecting a characterization of a second message received by the second message recipient and including second content, the second message recipient being different from the first message recipient and at least a portion of the second content being similar to a portion of the first content;
determining that the second message recipient is also associated with the user group;
assigning the second indication to the user group;
receiving a third message addressed to a third recipient and including third content, the third recipient being different from the first recipient and the second recipient;
determining whether the third message recipient is also associated with the user group;
determining whether the third content includes a portion similar to a portion of the second content;
when it is determined that the third message recipient is also associated with the user group and that the third content includes a portion sufficiently similar to the portion of the second content:
associating the first and second indications with the third message; and specially handling the third message based on either or both of the first indication assigned to the user group and the second indication assigned to the user group; and
when it is determined that the third message recipient is not also associated with the user group, handing the third message without regard for the first and second indications.
2. The method of claim 1 wherein determining whether the third content includes a portion sufficiently similar to the portion of the second content includes:
comparing data derived from the third content included in the third message to data derived from the portion of the second content; and
based on comparison results, determining whether the third content includes a portion corresponding the portion of the second content.
3. The method of claim 2 wherein comparing data derived from the third content included in the third message to data derived from the portion of the second content includes:
computing a first digital signature based on the third content included in the third message;
computing a second digital signature based on the portion of the second content; and
comparing the first digital signature to the second digital signature.
4. The method of claim 1 further comprising:
receiving a fourth message addressed to a fourth recipient and including fourth content, the fourth recipient being different from the first recipient, the second recipient, and the third recipient;
determining that the fourth message recipient is associated with the user group;
determining that the fourth content does not include a portion sufficiently similar to the portion of the second content; and
in response to determining that the fourth content does not include a portion sufficiently similar to the portion of the second content, determining how to handle the fourth message without regard for the first and second indications.
5. The method of claim 1 wherein:
receiving the first indication from the first message recipient reflecting the characterization of the first message includes receiving a first indication that the first message is spam;
receiving the second indication from the second message recipient reflecting the characterization of the second message includes receiving a second indication that the second message is spam; and
determining how to handle the third message based on either or both of the first indication assigned to the user group and the second indication assigned to the user group includes:
determining that the third message is spam, and
determining to filter or block the third message.
6. The method of claim 5 further comprising:
receiving a fourth message addressed to a fourth recipient and including fourth content that includes a portion sufficiently similar to the portion of the second content, the fourth recipient being different from the first recipient, the second recipient, and the third recipient;
determining that the fourth message recipient is not associated with the user group; and
in response to determining that the fourth message recipient is not associated with the user group, determining how to handle the fourth message without regard for the first and second indications including:
determining that the fourth message is not spam, and
determining to deliver the fourth message to the fourth recipient.
7. The method of claim 1 further comprising:
receiving a request from the third recipient to become associated with the user group; and
associating the third recipient with the user group based on the request.
8. The method of claim 1 further comprising:
receiving a request from the third recipient to become disassociated with the user group;
disassociating the third recipient with the user group based on the request;
subsequent to disassociating the third recipient with the user group:
receiving a fourth message addressed to the third recipient and including fourth content that includes a portion sufficiently similar to the portion of the second content;
determining that the third message recipient is not associated with the user group; and
in response to determining that the third message recipient is not associated with the user group, determining how to handle the fourth message without regard for the first and second indications.
9. A computer-implemented method for using content of an inbound message as a basis for determining how to handle the inbound message, the method comprising the following steps performed by one or more processors:
receiving a first indication from a first message recipient reflecting a characterization of a first message received by the first message recipient;
accessing a user profile associated with the first message recipient, the user profile identifying one or more user groups with which the first message recipient is associated, the one or more user groups including one or more message recipients;
determining, based on the user profile associated with the first message recipient, that the first message recipient is associated with a user group;
receiving a second message addressed to a second message recipient, the second message recipient being different from the first message recipient;
determining whether the second message recipient is also associated with the user group;
determining that the second message has content similar to content of the first message;
when it is determined that the second message recipient is also associated with the user group and that the second message has content similar to content of the first message, assigning the first indication to the second message; and
handling the second message based at least on the assigned first indication.
10. The method of claim 9 wherein determining that the second message has content similar to content of the first message includes:
computing a first digital signature based on the content of the first message;
computing a second digital signature based on the content of the second message; and
determining that the first digital signature matches the second digital signature.
11. The method of claim 9 further comprising:
receiving a third message addressed to a third message recipient and including content similar to the content of the second message, the third message recipient being different from the first recipient and the second recipient;
determining that the third message recipient is not associated with the user group; and
in response to determining that the third message recipient is not associated with the user group, determining how to handle the third message without regard to the first indication.
12. A computer system for using content of an inbound message as a basis for determining how to handle the inbound message, the computer system comprising:
a processing system comprising one or more processors;
a memory system comprising one or more computer readable media, the computer readable media storing instructions that, when executed by the processing system, cause the system to perform operations comprising:
accessing a user profile associated with the first message recipient, the user profile identifying one or more user groups with which the first message recipient is associated, the one or more user groups including one or more message recipients;
determining, based on the user profile associated with the first message recipient, that the first message recipient is associated with a user group;
receiving a second message addressed to a second message recipient, the second message recipient being different from the first message recipient;
determining whether the second message recipient is also associated with the user group;
determining that the second message has content similar to content of the first message;
when it is determined that the second message recipient is also associated with the user group and that the second message has content similar to content of the first message, assigning the first indication to the second message; and
handling the second message based on the assigned first indication.
13. The system of claim 12 wherein determining that the second message has content similar to content of the first message includes:
computing a first digital signature based on the content of the first message;
computing a second digital signature based on the content of the second message; and
determining that the first digital signature matches the second digital signature.
14. The system of claim 12 , the operations further comprising:
receiving a third message addressed to a third message recipient and including content similar to the content of the second message, the third message recipient being different from the first recipient and the second recipient;
determining that the third message recipient is not associated with the user group; and
in response to determining that the third message recipient is not associated with the user group, determining how to handle the third message without regard to the first indication.