Consumer rating and customer service based thereon within a virtual universe

1. A method for providing a consumer rating and customer service within a virtual universe, comprising:

determining, using a computing device, a consumer habit of a customer in the virtual universe at a start of a consumer session;

determining, using the computing device, a consumer rating, based on determining the consumer habit;

selectively providing, using the computing device, customer service in the virtual universe based on the consumer rating during the consumer session;

tracking the consumer session;

calculating a consumer rating for the consumer session using a combination of:

a point score for the consumer at a start of the consumer session;

a rating corresponding to whether the consumer session was successfully executed using the point score for the consumer at the start of the consumer session;

a rating corresponding to whether a real-time customer service representative (CSR) external to the virtual universe was used during the consumer session; and

a rating corresponding to whether a purchase was made by the customer during the consumer session; and

updating a database with the calculated consumer rating for the consumer session.

2. The method of claim 1 , further comprising:

monitoring a location in the virtual universe for a customer activity.

3. The method of claim 2 , the monitoring further comprising:

upon detecting the customer activity at the monitored location, extracting a current consumer rating of the customer, else assigning the consumer a rating of zero if no current consumer rating exists and providing a real-time customer service representative (CSR) external to the virtual universe to back a virtual CSR avatar.

4. The method of claim 1 , the selectively providing further comprising determining what level customer service representative (CSR) to provide to the customer.

5. The method of claim 4 , further comprising determining if a real-time customer service representative (CSR) external to the virtual universe is required to back a virtual CSR avatar.

6. The method of claim 5 , if the real-time CSR is determined to be required, then notifying a CSR center.

7. The method of claim 1 , the selectively providing further comprising executing a consumer rating-based consumer service entry point.

8. The method of claim 1 , further comprising storing the consumer habit in a database.

9. The method of claim 1 , wherein the customer service includes providing a customer service representative (CSR) avatar.

10. The method of claim 1 , wherein a real-time human customer service representative (CSR) external to the virtual universe is triggered based on one of the consumer rating and a location of the customer in the virtual universe.

11. A system for providing a consumer rating and customer service within a virtual universe, comprising:

at least one computing device, including:

a component for determining a consumer habit of a customer in the virtual universe at a start of a consumer session;

a calculator for determining a consumer rating, based on determining the consumer habit;

a component for selectively providing customer service in the virtual universe based on the consumer rating during the consumer session;

a component for tracking the consumer session, wherein a consumer rating for the consumer session is calculated by the calculator using a combination of:

a point score for the consumer at a start of the consumer session;

a rating corresponding to whether the consumer session was successfully executed using the point score for the consumer at the start of the consumer session;

a rating corresponding to whether a real-time customer service representative (CSR) external to the virtual universe was used during the consumer session; and

a rating corresponding to whether a purchase was made by the customer during the consumer session; and

a component for updating a database with the calculated consumer rating for the consumer session.

12. The system of claim 11 , further comprising:

a component for monitoring a location in the virtual universe for a customer activity.

13. The system of claim 11 , wherein a real-time customer service representative (CSR) external to the virtual universe is triggered based on one of the consumer rating and a location of the customer in the virtual universe.

14. The system of claim 11 , the component for selectively providing further comprising a component for executing a consumer rating-based consumer service entry point.

15. A program product stored on a non-transitory computer readable medium, which when executed by a computing device, provides a consumer rating and customer service within a virtual universe, the computer readable medium comprising program code for:

determining a consumer habit of a customer in the virtual universe at a start of a consumer session;

determining a consumer rating, based on determining the consumer habit;

selectively providing customer service in the virtual universe based on the consumer rating during the consumer session;

tracking the consumer session;

calculating a consumer rating for the consumer session using a combination of:

a point score for the consumer at a start of the consumer session;

a rating corresponding to whether the consumer session was successfully executed using the point score for the consumer at the start of the consumer session;

a rating corresponding to whether a real-time customer service representative (CSR) external to the virtual universe was used during the consumer session; and

a rating corresponding to whether a purchase was made by the customer during the consumer session; and

updating a database with the calculated consumer rating for the consumer session.

16. The program product of claim 15 , the program code further comprising:

monitoring a location in the virtual universe for a customer activity.

17. The program product of claim 16 , the monitoring further comprising:

upon detecting the customer activity at the monitored location, extracting a current consumer rating of the customer, else assigning the consumer a rating of zero if no current consumer rating exists and providing a real-time customer service representative (CSR) external to the virtual universe to back a virtual CSR avatar.

18. The program product of claim 15 , the selectively providing further comprising executing a consumer rating-based consumer service entry point.

19. The program product of claim 15 , wherein a real-time customer service representative (CSR) external to the virtual universe is triggered based on one of the consumer rating and a location of the customer in the virtual universe.

20. A method for deploying an application for providing a consumer rating and customer service within a virtual universe, comprising:

providing a computer infrastructure including a computing device being operable to:

determine a consumer habit of a customer in the virtual universe at a start of a consumer session;

determine a consumer rating, based on determining the consumer habit;

selectively provide customer service in the virtual universe based on the consumer rating during the consumer session;

track the consumer session;

calculate a consumer rating for the consumer session using a combination of:

a point score for the consumer at a start of the consumer session;

a rating corresponding to whether the consumer session was successfully executed using the point score for the consumer at the start of the consumer session;

a rating corresponding to whether a real-time customer service representative (CSR) external to the virtual universe was used during the consumer session; and

a rating corresponding to whether a purchase was made by the customer during the consumer session; and

update a database with the calculated consumer rating for the consumer session.