Voicemail forwarding functionality for communications networks
View Patent ↗A voicemail system ( 18, 30 ) includes a memory ( 38, 64 ) and a processor ( 34, 62 ). The memory ( 38, 64 ) can store data relating to one or more users. An incoming communication can be handled by the voicemail system ( 18, 30 ) and provided with functionality based upon a user's preferences, for example. The voicemail system ( 18, 30 ) can include functionality to allow a user to convert a voicemail message to a desired format and forward the file to one or more designated destinations. Methods ( 700, 800, 900, 1000 ) for forwarding one or messages are also disclosed.
1. A system comprising:
a memory having stored therein one or more applications and information related to a third-party recipient device designated by a user of the system; and
a processor configured to execute one or more the applications;
wherein the one or more applications comprise a voicemail forwarding application that, when executed by the processor, causes the processor to
forward a message-retrieval instruction to the third-party recipient device for use by the third-party recipient device to retrieve a voicemail message, and
identify a conversion format by including retrieving the information related to the third-party recipient device from the memory.
2. The system of claim 1 , wherein the voicemail forwarding application, when executed by the processor, further causes the processor to convert the voicemail message from a first file format to a second file format according to the conversion format.
3. The system of claim 2 , wherein the voicemail forwarding application, when executed by the processor, causes the processor to, in converting the voicemail message, use an algorithm to convert the voicemail message from the first file format to the second file format according to the conversion format.
4. The system of claim 3 , wherein the one or more applications further comprise a billing application.
5. The system of claim 1 , wherein the one or more applications further comprise user data.
6. The system of claim 5 , wherein the user data comprises a greeting and a user preference.
7. A method comprising:
receiving, at a voicemail system, from a user device in communication with a voicemail forwarding application of the voicemail system, message-forwarding instructions to forward a message, intended for a user of the user device, received at the voicemail system from a calling party device;
determining, at the voicemail system, a third-party recipient device designated by the user;
determining, at the voicemail system, a data format, in which to forward at least one portion of the message to the third-party recipient device, including retrieving information related to the third-party recipient device from a memory; and
sending, from the voicemail system, the at least one portion of the message to the third-party recipient device in the data format.
8. The method of claim 7 , wherein determining the data format comprises determining an audio data format in which to forward the at least one portion of the message.
9. The method of claim 7 , wherein determining the data format comprises determining a text format in which to forward the at least one portion of the message.
10. The method of claim 7 , wherein the method further comprises formatting an email message to which the message to be forwarded is attached as a file.
11. The method of claim 7 , wherein the method further comprises formatting a multimedia messaging service message to which the message to be forwarded is attached as a file.
12. The method of claim 7 , wherein the method further comprises converting to text the message to be forwarded and formatting a short messaging service message including the text.
13. The method of claim 7 , wherein the method further comprises establishing a data session with the third-party recipient device for use in transferring the message received at the voicemail system to the third-party recipient device.
14. A method comprising:
receiving, at a voicemail system, user instructions, from a user device in communication with the voicemail system, to allow retrieval of at least one portion of a message by a third-party recipient;
determining, at the voicemail system, a third-party recipient device designated by the user;
determining, at the voicemail system, a data format in which to store the at least one portion of the message, including retrieving information related to the third-party recipient device from a memory; and
sending, from the voicemail system, to the third-party recipient device, retrieval instructions for use in accessing the at least one portion of the message having been stored in the data format.
15. The method of claim 14 , wherein determining the data format comprises determining an audio data format in which to store the at least one portion of the message.
16. The method of claim 14 , wherein determining the data format comprises determining a text format in which to store the at least one portion of the message.
17. The method of claim 14 , wherein the method further comprises formatting a third-party access area for retrieving the at least one portion of the message.
18. The method of claim 14 , wherein sending the retrieval instructions comprises sending a hyperlink to a third-party access area.
19. The method of claim 14 , wherein sending the retrieval instructions comprises sending a hyperlink to a third-party access area.